Reviews

Average Ratings

3.4
121 lifetime reviews. Includes reviews of Northridge Toyota from DealerRater.com
  • Jorge Martinez and his supervisor Manny: The Best!
    June 1, 2017

    My experience buying a used car at Northridge Toyota was facilitated in every positive way by Jorge Martinez. Without any pressure or pushing of ...


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    My experience buying a used car at Northridge Toyota was facilitated in every positive way by Jorge Martinez. Without any pressure or pushing of any kind, he steered me toward a great deal on a slightly used Prius. His supervisor, Manny, helped us close the deal, which I have since come to find out was a truly excellent deal. I would highly recommend this dealership and this team to anyone! Thank you Jorge and Manny for my favorite purchase ever!!

    Does recommend this dealer

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  • Best Customer Service
    May 26, 2017

    I have been a customer of Northridge Toyota since 2015. Even thou there is another Toyota dealer closer to me, I don't mind driving to Northridge....


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    I have been a customer of Northridge Toyota since 2015. Even thou there is another Toyota dealer closer to me, I don't mind driving to Northridge. They are all about serving the customer. You always get a smile and friendly greeting. I highly recommend Sam at the service department. He is super helpful and goes way out of his way to provide you the best customer service. Sam is honest and a pleasure to work with. Ask for Sam, you will not be disappointed.

    Does recommend this dealer
    Came in for service or repair

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  • willing to reconsider
    April 28, 2017

    Willing to reconsider my Relationship with the Dealership and go through my lease options and see what we can do. Maria Serrano seems to be a reas...


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    Willing to reconsider my Relationship with the Dealership and go through my lease options and see what we can do. Maria Serrano seems to be a reasonable Person.

    Does not recommend this dealer

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  • Went in for an oil change came out with broken moonroof
    December 2, 2016

    My wife took her 2014 Toyota corolla in for an oil change. Everything went fine, until I noticed the sunroof electrical panel had been unclipped f...


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    My wife took her 2014 Toyota corolla in for an oil change. Everything went fine, until I noticed the sunroof electrical panel had been unclipped from the car and installed incorrectly.( it was hanging down from one side). I tried the moonroof which was working fine before the oil change, however it suddenly it doesn't work. Why would any technician touch my moonroof panel to do an oil change. I called and left 2 messages for the service manager Tim, still waiting....

    Does not recommend this dealer
    Came in for service or repair

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  • Five thousand mile service

    I called three times and was hung up on multiple times. I attempted to get appointment on line for my appointment. System would not allow my reque...


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    I called three times and was hung up on multiple times. I attempted to get appointment on line for my appointment. System would not allow my request I was told three o'clock appt but I got here at 2 and it's now past 5 o'clock not ready yet for oil change and first check up

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • GREAT SERVICE!
    October 4, 2016

    TIM IS THE BEST! HE IS ALWAYS VERY HELPFUL AND EVERY TIME I COME IN FOR SERVICE HE HAS A SMILE ON HIS FACE. I LOVE MY PRIUS AND THEY TAKE GREAT CA...


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    TIM IS THE BEST! HE IS ALWAYS VERY HELPFUL AND EVERY TIME I COME IN FOR SERVICE HE HAS A SMILE ON HIS FACE. I LOVE MY PRIUS AND THEY TAKE GREAT CARE OF IT

    Does recommend this dealer
    Came in for service or repair

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  • Cruddy service at really dumb prices
    July 19, 2016

    On July 18, I called the dealership to check on the availability of one tire for my new 2016 Prius 4 Touring. I had suffered a flat tire on the...


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    On July 18, I called the dealership to check on the availability of one tire for my new 2016 Prius 4 Touring. I had suffered a flat tire on the road the previous day, and since Toyota no longer provides a spare tire in Prius vehicles, I used the tire repair kit provided with the car. I was warned at the time that there would be 2 results from doing so: First, the tire would henceforth be unrepairable (which it was), and second, the TPMS sensor would also be rendered useless (bingo!) Sadly (and I am sure Toyota is well aware of all these things), I had no choice but to utilize the "tools" provided and, as noted, both of the suggested results turned out to be accurate. I called the service department on the morning of the 18th, and they ordered the tire for me, to be delivered to the dealership that afternoon. I arrived at the dealership around noon. After a 20 minute wait (odd to me, since there were no customers in sight) the service writer (a nice guy struggling with a malfunctioning computer system) completed my service request, and provided a receipt with no amount shown. He indicated that he would call when the tire arrived, at which time I had hoped to engage in a discussion of the costs associated with the transaction. That call never came. I tried on 2 occasions to contact the service department for an update, but after waiting on hold for 15 minutes each time, I abandoned the effort. I finally received a voice mail message at about 4:30 indicating that the car was ready for pickup. I arrived and was presented with the bill, which totaled $347. The tire was $196 plus tax, and the TPMS sensor assembly was $119. Once the bill was finally rung up for payment, it totaled $367, as a $20 charge for labor had been omitted. Nothing was explained to me about the bill or the confusion. Oh, well... After returning home, I decided to validate the prices charged by the dealership against prices for the same items on line. Although the tire is hard to find, the price when you do find it is about $150. The TPMS sensor assembly (42697-52020) can be found on Amazon for prices ranging from $65 to $80. Those are RETAIL prices! The dealership then adds another 25% to the retail price to pay, one might imagine, for the shiny new facility in which they find themselves. So in addition to some of the worst customer service I have ever seen (15 minutes of waiting and no one ever answers...seriously?), I get gouged by absolutely stupid prices. Certainly no surprise by this point - I personally am done with the dealership, and I share this experience in the hope of increasing awareness of their abominable customer service and outrageous pricing. They really need to pay more attention to their business, and not just their pretty new building.

    Does not recommend this dealer
    Came in for service or repair

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  • Great Dealership

    Whene3ver I go there to get my car serviced, I know my car is in good hands with the staff there.


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    Whene3ver I go there to get my car serviced, I know my car is in good hands with the staff there.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unnacceptable Service
    April 1, 2016

    Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rud...


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    Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rude and dismissive again. That's what happened in December. Little did I know... I pulled into the 'no appointment' line around 11:30 AM. No one greeted me. A couple men in black shirts and trousers walked past, with no acknowledgement. Another car pulled up behind us, was immediately acknowledged by a staff member. Greeted and helped. It was surreal, to Toyota service staff I did not exist. If someone pulls up behind you, they shouldn't get helped first, right? For reference, I was in a t-shirt and jeans. I was clean shaven. I wasn't wearing fancy clothes, but I didn't look unkempt. Even if I were, that shouldn't make a difference in how I'm treated. I walked into the building and tried to talk to the service staff. For a couple minutes I was talked over and ignored. Finally one of the staff pointed outside where one of the men in black clothes who had ignored me previously was examining the car. I went outside because if someone is investigating my car I'm going to at least speak to them. He didn't return my greeting, merely grunted about keys in the car. After a few minutes of looking at the car he went inside the building without a word. I stood there for a minute wondering what I should do. Finally he opens the door, and with an annoyed expression and waves me in. I followed him into the building and was sent to a service manager. I was informed that lunch was starting, I would have to wait until 5pm (5 hours) before my car was ready. Also, the service manager clearly didn't want to speak to me, wanted to get his meeting with me over. His attitude was atrocious. Finally, I had enough. I asked if he could cancel my service contract and he said I had to talk to sales. Why sales is responsible for service contracts but the service department isn't is completely beyond me. I suspect the service manager just wanted to off-load me to someone else. At this point I was done. I left Toyota Northridge in disgust. This was even worse than my last experience with Toyota Northridge in December. There is a clear pattern of ignoring and treating some customers with contempt. After how I was treated I refuse to be part of a bureaucratic game of pong, bounced from one manager to another. If Toyota Northridge reads this review, I want my service contract canceled. Immediately. I will not pay for this kind of service. I will not be ignored. I will not be off-loaded to someone else. I will be treated with respect and dignity.

    Does not recommend this dealer
    Came in for service or repair

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  • Very pleasant experience!
    January 21, 2016

    I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help...


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    I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help of Marcy Liu and Katherine I was able to get this great deal. I loved how these women worked with me and knew what I wanted and the technology I wanted in my car. I would definitely recommend the sales women that I dealt with for my deal!

    Does recommend this dealer

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