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Kia of Cheyenne

(563 reviews)

Reviews

(563 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service dept and staff .

My service and inspection went according to schedule . Always go out of their way to help me and take perfect care of my Stinger. Very happy with their service dept .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Took brand new KIA Sorento in to get mud guards on and they washed it and put the guards on and gave me a discount. No charge for washing the KIA. Great and friendly service! I’m very impressed. Not like a typical car dealership at all! Would surely recommend them to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2017 Niro service

I took my 2027 Kia Niro in to Cheyenne Kia to have it checked for any service needed which checked out okay. A recall is needed which will be done in the near future. Excellent and friendly service from all I was in contact with, especially Will.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top notch service

I had bought a used 2014 Kia Soul+ and had found out there were a few recall issues on the car so I brought it to Kia of Cheyenne. Their service was top notch. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Warranty Work

Ed P. And Nick were very friendly and helpful in getting the Warranty work done on our Sorento (2019). It took a couple of visits to get the right sensor ordered and installed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you so much !!

Was a pleasure to work with. Very polite and kind and willing to help in anyway they could. Thank you !! “ The Engine blow “

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Got oil change and front license plate holder fastened. Service included car wash, which went beyond any other facility I have ever used for service, because my vehicle has a storage container on the roof.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Another great experience with the employees at Kia

Friendly, efficient service. I appreciate the attention to details. My Kia was picked up at my home, then delivered after the oil change. Inspection. And car wash were completed. Another great experience with Kia of Cheyenne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always a pleasure

My first service visit with my new car went just like my last vehicle servicing. Perfect. Smooth and easy. Everyone from the sales force to service team do a wonderful job helping me. Couldn’t be happier. Thanks KIA of Cheyenne !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealership!

Took my Sorento in for its oil and filter change. It's check engine light was also on. Found out that the squirrels had chewed on some wires. The mechanic showed me which ones they were chewing on and made the repair along with some recommendations as to how to prevent further damage. Got the vehicle back, all washed and ready to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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