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Ok first I would have given this place a zero star if I could have but I actually think they should get one only for the reason of Ryan the advisor on... my claim, he is the only one that did right by me. First I dropped my truck off to have warranty work done on it, and from what I know all the work went according to plan. Where my troubles start is with customer service, if you try and call the service center you should set aside an hour or more. I was put on hold three times for 15 minutes or more, treated like I was an inconvenience to the employees for calling them, and not called back when I left messages. This was extremely irritating for me but I was going to let it slide today and just pick up my truck and be done with it all, then… I get in my truck and find my GPS in the seat next to me, no big deal I thought. Then I went to turn it on, and the screen is messed up. So I drive back around and get Ryan, now he is a champ trying to figure out what is wrong. In the end we can’t get it to work so I asked to talk to a manager and the manager says I have to wait till there GM gets back from vacation. Meanwhile me a Michigan native uses that GPS daily to get around, I used it to get to their lot. Thankfully I have a photo of it working in their service bay right before I left, because I don’t know what this GM might say because the other manager said he might not do anything! Now I wait to see what Monday holds, bad customer service and a property left in their care being broken.
Best car buying experience I have ever had! Tommy, Cameron, and Baker were great! I never felt pressured into anything and they helped me get the best... deal. T
I can't say enough good things about Joe Cooper Ford. Janine and Tom were our sales team and they truly went the extra mile to make us feel like they valued... us as a customer. They have earned our respect, our trust and our business in the future! Thank you so much Joe Cooper Ford!
Purchased a car without getting all employer information then needing pay stub and telling us it isn't sufficient enough for the lender then 2 days later... wanted us come up again and sign again. Wanted to just get the original car but had already sold our car 3 days after purchasing and didn't even have the title. Will never purchase again from them. Was not a pleasant experience.
This seemed like a nice dealership. I believe my experience was not as great as others because I showed up 45 minutes before they closed. The guy I initially... talked to was very helpful and took his time, but had something to do, so I was put with someone else. The 2nd guy just seemed rush and I felt like I was in a nascar when he was taking me to go test drive the car. I think he just wanted to get back so he could go home. He was still very nice just rushing. The one thing I really liked about this dealership was that they didn’t try to drag me inside and sit down like other dealerships.
The staff is amazing and very understandabl, and the deals are great! Very recommendable :)
Trevor was awesome to work with! I came in just wanting a good deal on a new truck and he gave me a GREAT deal! He was very easy to work with and was very... honest and open. He helped me find the perfect truck and answered all my questions. I will definitely be doing business with him and Joe Cooper again. Thanks again Trevor!
Trevor was very friendly, very easy to talk to, he wasn't pushy. The whole experience was great, I didn't feel stressed at all.
Car buying is not one of my favorite activities but Tommy Darrell made it as painless and fun as possible. He took me from dreading to buying a car to... deciding what car would be the best fit for me. Tommy patiently let me contemplate for 3 days, test drive a couple cars, keeping in touch with me through follow up texts and calls. The cars I took for a test drive were ready to go when I arrived with AC humming. Nice! 5 Stars for Tommy. The reason I gave the buying process 4 stars is - well it is the car buying process - the 'game' of negotiations - not a fan of it. My hubby and Tommy on the other hand had a blast haggling! Again Tommy did a great job. Also, the personnel in finance could have been a little more cheery. The interaction with finance felt more like an out- processing of some sort. Very indifferent attitude, little communication or explanations - I didn't feel much appreciated. In the end I got a nice used car for a great price and that is what matters. Go see Tommy at Joe Cooper !
I'd already picked the truck I wanted prior to arriving at Joe Cooper. Tommy and Trevor made the process pretty smooth and painless. They got me what I... needed for my trade and I came out feeling good about the deal. Would highly recommend visiting either salesman.