Joe Cooper Ford of Tulsa

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Reviews

Average Ratings

4.3
119 lifetime reviews. Includes reviews of Joe Cooper Ford of Tulsa from DealerRater.com
  • Buy your new Ford only at Joe Cooper in Tulsa

    We bought our new Explorer from Amber Renfrow and the entire experience was perfect! From the management team to the finance department was quick ...

    Dealer Response

    It's always nice to hear from another satisfied customer! Thank you for purchasing at Joe Cooper Ford of Tulsa and please tell your friends about us!


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    We bought our new Explorer from Amber Renfrow and the entire experience was perfect! From the management team to the finance department was quick and easy. They introduced us to the service department and set up our first free oil change, no problem. We had been to the other dealers in the area and didn't get as good of a price or the level of attention we got at Joe Cooper.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It's always nice to hear from another satisfied customer! Thank you for purchasing at Joe Cooper Ford of Tulsa and please tell your friends about us!


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  • Great Experience!
    April 15, 2017

    Working with Bradely was a great experience and dealing with the finance department was quick and easy. All around a great dealership and look for...


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    Working with Bradely was a great experience and dealing with the finance department was quick and easy. All around a great dealership and look forwards to working with them in the future..

    Does recommend this dealer

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  • Great Service

    Got my truck service was in and out switching an hour


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    Got my truck service was in and out switching an hour

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New to the state
    March 23, 2017

    Everyone who helped was very accommodating given that leasing vehicles is apparently not popular in Oklahoma. This was a new experience for all of...


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    Everyone who helped was very accommodating given that leasing vehicles is apparently not popular in Oklahoma. This was a new experience for all of us. Genuinely appreciate the efforts of all to learn how to make this happen.

    Does recommend this dealer

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  • Purchase of a new Ford Escape
    March 22, 2017

    Purchase of a new Ford Escape Called Peter Marshall and told him I would be coming in to look at the 2017 Escape. He was very polite, imformant...


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    Purchase of a new Ford Escape Called Peter Marshall and told him I would be coming in to look at the 2017 Escape. He was very polite, imformanty, and took his time to answer any questions I had. Was a pleasure doing business with him and would certainly recommend him and Joe Cooper Ford to anyone looking to purchase a vehicle. Overall a pleasant experience.

    Does recommend this dealer

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  • Glad I walked away

    Doc fees were ridiculous. Offer for trade in was insulting.

    Dealer Response

    We regret to hear that we didn't meet your expectations. We strive to provide our customers with excellent prices and helpful service. We would ...


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    Doc fees were ridiculous. Offer for trade in was insulting.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We regret to hear that we didn't meet your expectations. We strive to provide our customers with excellent prices and helpful service. We would like to talk to you about your experience to see how we can help. Please contact me so I can address any concerns you have. -Justin Bond, Cooper Auto Group, jbond@cooperautogroup.com


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  • puchasing a new edge
    January 26, 2017

    Everyone we encountered was very nice. Pete Marshall kept the whole experience relaxed and actually enjoyable. From sales to finance to tech orien...


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    Everyone we encountered was very nice. Pete Marshall kept the whole experience relaxed and actually enjoyable. From sales to finance to tech orientation,they all seemed like people you would enjoy being around.And the price was pretty darn good too.

    Does recommend this dealer

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  • Horrible experience and service at Joe Cooper Ford of Tulsa
    January 23, 2017

    Wish I could rate Joe Cooper 0 stars! Joe Cooper sold me a F150 and I've always been told don't buy the extended warranty but I did buy the driv...


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    Wish I could rate Joe Cooper 0 stars! Joe Cooper sold me a F150 and I've always been told don't buy the extended warranty but I did buy the drive train extended warranty because Charles the salesman talked me into it and made me feel good about having peace of mind about buying a used truck. I should of know he was lying because his lips were moving typical car salesman tactics just to make the sale! After 1 year the transmission started leaking and guess what seal and gaskets aren't covered in the extended drive train warranty. Ford issued a TSB (technical service bulletin) in 2011 because this is a known common problem. My family has bought 8 cars and trucks from Joe Cooper but this F150 is the last vehicle that Joe Cooper will sell to our family and we will be taking our business elsewhere. I hope the $632 to fix the transmission leak not covered in the drive train extended warranty was worth losing our family's business!? Go to Bill Knight or another dealership in the area because you receive HONEST and BETTER service anywhere else! It's a known issue and Ford has a TSB on it: TSB 11-3-25 03/31/11 6R80 TRANSMISSION BULKHEAD CONNECTOR SLEEVE LEAKING TRANSMISSION FLUID FORD: 2009-2010 Expedition, Explorer Sport Trac, Explorer, F-150 LINCOLN: 2009-2010 Navigator MERCURY: 2009-2010 Mountaineer ISSUE Some 2009-2010 F-150, Expedition, Explorer Sport Trac, Explorer, Mountaineer and Navigator vehicles equipped with a 6R80 transmission may show signs of transmission fluid leakage around the transmission bulkhead connector sleeve. ACTION Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Verify the leak is present at the transmission bulkhead connector sleeve. With the vehicle in neutral, position it on a hoist. For additional information, refer to Workshop Manual (WSM), Section 100-02. 1. Disconnect the transmission vehicle harness connector by twisting the outer shell and pulling back on the connector. 2. Remove the transmission fluid pan and allow the transmission fluid to drain. 3. Pull the release tab and pull down on the transmission bulkhead electrical connector retainer. 4. With the release tab down, pull the connector sleeve out of the case/mechatronic assembly. 5. Lube new connector sleeve 0-rings with clean transmission fluid, then install connector sleeve into case/mechantronic assembly. 6. Press up on the tab and lock the outer shell of the transmission bulkhead electrical connector sleeve in place. Make sure that the locking tab is securely locked. 7. Install the transmission fluid pan/gasket and refill transmission fluid refer to WSM, Section 307-01 for refill procedure. NOTE DO NOT TOUCH THE ELECTRICAL CONNECTOR PINS OR THE EXPOSED SOLENOID TABS ON THE TRANSMISSION BULKHEAD ELECTRICAL CONNECTOR. ELECTROSTATIC DISCHARGE MAY OCCUR AND MAY CAUSE DAMAGE TO THE TRANSMISSION CONTROL MODULE (TCM). NOTE BULKHEAD CONNECTOR SLEEVES MAY COME WITH RED OR BLACK 0-RING SEALS. USE ONLY BULKHEAD CONNECTOR SLEEVE THAT HAS BLACK 0-RING SEAL FOR THIS PROCEDURE.

    Does not recommend this dealer

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  • Awesome experience
    January 18, 2017

    Joe cooper did a phenomenal job at finding me a Ford Escape that I specifically had been looking for. Austin my salesman made sure to get me the b...


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    Joe cooper did a phenomenal job at finding me a Ford Escape that I specifically had been looking for. Austin my salesman made sure to get me the best car possible, and was extremely polite!

    Does recommend this dealer

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  • Horrible customer service!
    January 14, 2017

    NEVER In my life have I left a review, good or bad. But if anyone reads this maybe it will be worth it. We have had our Ford Escape serviced here ...


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    NEVER In my life have I left a review, good or bad. But if anyone reads this maybe it will be worth it. We have had our Ford Escape serviced here a few times. This past year (april 2016) we took it in for break service. Had our front break pads, rotors, and calipers all replaced to the tune of 871$. Great. It was supposed to take 2 days but a week later we get out car back. Every day they seemed to need a new part in a new state. Whatever. We're forgiving people. While we are there we get a quote for a transmission leak we have going on, they say that will cost 473. Well since we just paid almost 900.. that will have to wait. Well time comes and we go to get that fixed. They refuse to honor the quote they gave us which is written in our hand. Tell us it'll be about 700.. we can never get ahold of the service manager. He seems to never work. They keep giving us the run around. 3 weeks later (!!!) we get our car back with a bill close to 1000$. Again, omg, we're forgiving people but we will never go back. Fast forward to December when the car starts acting up. Drives like I have a flat, right front tire starts smoking. These problems are present and then disappear about weekly over the last month. I finally catch my tire which the inside is GLOWING orange and driving like I have a flat. I'm livid. A mechanic tells me that my breaks are locked, my rotor is ruined and this is a serious emergency my breaks are incorrectly installed. So, I call hateful Tammy at joe cooper ford and ask her how this happens when my car was just serviced there for these items. Tells me my questions are impossible. They may be under warrenty and asks me if I'm at another dealership? (No, I'm at home with my non driveable car). I call Bill Knight Ford who is appalled at what I've been through at Joe Cooper ford. They pull my vin number to see my service record and there is NO service record for my vehicle at joe cooper ford!!!! Thank god I keep my receipt. Bill Knight ford is the the one that informs me I have a warrenty and takes care of me! Upon inspecting The vehicle they told me that the breaks were installed too tightly. People, I'm telling You.. this is a crooked place. Go to Bill Knight Ford!

    Does not recommend this dealer
    Came in for service or repair

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