Gengras Volvo Cars North Haven

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Reviews

Average Ratings

5.0
9 lifetime reviews.
  • Gengras is a Solid Service Shop

    I have enjoyed their outstanding service for 3 years now. I've commented frequently to their Mgmt. that their service group is their best sales te...


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    I have enjoyed their outstanding service for 3 years now. I've commented frequently to their Mgmt. that their service group is their best sales team. Now that I'm in the market for another Volvo I am hoping to get it from Gengras just as a show of my appreciation.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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  • Gengras Volvo - great experience

    Jola and Nicolas were fantastic to deal with. They were very attentive to what I was looking for and made every effort to do what they could with ...


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    Jola and Nicolas were fantastic to deal with. They were very attentive to what I was looking for and made every effort to do what they could with my trade and any available offers.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Honest and Trustworthy Experience

    I have frequented many Volvo dealerships for my service needs over the past 10 years but Gengras is the only experience I have had where I felt th...


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    I have frequented many Volvo dealerships for my service needs over the past 10 years but Gengras is the only experience I have had where I felt there was a completely honest and open line of communication about each recommendation and the reasoning behind the same. They kept me advised every step of the way and when one part turned out to not solve the problem, they were honest and asked for my permission to remove it at no cost and try something else rather than try to convince me I still needed that part in addition to others as other dealerships have done in the past. The trust they created will certainly keep me returning for my service needs in the future.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent buying experience!!!

    My experience with John Rita and Nick Errington at Gengras was outstanding. I was having bad experiences at other dealerships with sales trash try...


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    My experience with John Rita and Nick Errington at Gengras was outstanding. I was having bad experiences at other dealerships with sales trash trying to push me into vehicles beyond my price range. John found a vehicle that suits my needs and was well within my price range, and Nick got me the financing I needed. I already know from bringing my husband's car in that the service department is great. I highly recommend this dealership!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service

    Speed and quality of the service. Friendliness of service team.


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    Speed and quality of the service. Friendliness of service team.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great dealership

    Found the car we were looking for. Staff was great, very helpful. Overall experience was great. We wil be servicing the car through Gengras becaus...


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    Found the car we were looking for. Staff was great, very helpful. Overall experience was great. We wil be servicing the car through Gengras because of the commitment to quality custome service

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very disappointing

    We bought four Volvos in the last decade, all certified. We never had a problem, they were all very reliable, and needed little maintenance time a...

    Dealer Response

    First, I would like to thank you in for being a Volvo owner four times over the last decade, and I must apologize for the issues you are having wi...


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    We bought four Volvos in the last decade, all certified. We never had a problem, they were all very reliable, and needed little maintenance time above the regular. Then we bought a certified XC90 from Gengrass in the summer of 2014. It was a bit of a rush, granted, but our experiences with Volvo dealers ahd been so good in the past that trusted them to give us what were looking for: a solid car that will not break down as we are making long trips with kids in the back all the time. I asked specifically whether it was a show car, and was told no, it had only had one owner. In the first four months we had to bring the car to the dealership four times: seats did not move, doors did not close properly, engine needed a new part. That was paid by Volvo, but cost time. Tires were run down entirely, and needed to be renewed,we had to pay. Now, the engine went dead an hour after driving regularly. Luckily, we were not on a big trip. -- I called Gengrass and was told that this was all well within the range of 'to be expected." Very disappointing for Volvo.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    First, I would like to thank you in for being a Volvo owner four times over the last decade, and I must apologize for the issues you are having with your Certified XC90. I am most certainly concerned and would like to speak to you as I have questions on the most recent issues and the conversation you had with us. Please contact me at your earlier convenience at gmcdonald@gengras.com or 203-237-8658. Thank you for the valuable feedback, and I look forward speaking to you soon. Gerry McDonald General Manager Gengras Volvo


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  • AMAZING!!

    Ask for JOLA!! She was just outstanding!! When I am in the marktet for a new Car I will not hesitate to visit Gengras Volvo!!


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    Ask for JOLA!! She was just outstanding!! When I am in the marktet for a new Car I will not hesitate to visit Gengras Volvo!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Amazing Service!!

    Amazing service!! They went out of the way for my needs!! Had the car parked outside waiting for me to test drive!! Just ask for JOLA!!! She will ...


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    Amazing service!! They went out of the way for my needs!! Had the car parked outside waiting for me to test drive!! Just ask for JOLA!!! She will take care of all your buying needs and more!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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