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Reviews

Average Ratings

3.7
Average based on 25 reviews.
  • Horrible service dept

    Worse service dept I have ever dealt with. I just bought my brand new Tacoma in December and got a nail in the tire. I was told in finance that ...


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    Worse service dept I have ever dealt with. I just bought my brand new Tacoma in December and got a nail in the tire. I was told in finance that its covered for 1 year or 12,000 miles without the extra tire coverage. So I called the dealership because it was time for my oil change anyway and asked the girl that was scheduling if road hazard was covered without the extra insurance for the 1st year because I would need a new tire it could not be patched and she assured me that it was covered for the 1st year. So my mom just happened to be going in for service 2 days before my appointment and asked the service dept while she was there and was also told yes its covered for 1 year or 12,000 miles without the extra tire coverage. So imagine when I get there and get told that its not covered unless I bought the extra tire coverage. Not only was he rude about it he just kept saying you didn't buy the extra coverage. So why was I told by 2 different people it was covered even the guy who changed my tire from roadside assistance that has a Toyota says it should be covered of course should be being the word. I will drive out of my way for service now just to avoid going there.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Unfriendly sales team

    I have purchased several vehicles through my lifetime and I've never met a more unfriendly and unprofessional group in my life. The sales manager ...


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    I have purchased several vehicles through my lifetime and I've never met a more unfriendly and unprofessional group in my life. The sales manager Mike is very pushy and aggressive. My experience was very unpleasant. I do not recommend shopping at Bob Tyler. After my experience there I received a call the next day and I thought they were going to apologize and offer a deal. Boy was I wrong. She basically told me that since I wouldn't go with there price (full MSRP) that they already sold the vehicle. If you sold it then why did you call me!?!?! They really need a lesson in humility and proper etiquette when dealing with a customer! They not only lost a sale but a lifetime of parts and services.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Used car service

    Looking for used cars in there, but still can't get the good price from,


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    Looking for used cars in there, but still can't get the good price from,

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bad Experience

    Looking for used cars. Had an appointment to come after work. Called the guy the day of to verify appointment, and phone went straight to voicemai...


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    Looking for used cars. Had an appointment to come after work. Called the guy the day of to verify appointment, and phone went straight to voicemail. No call back. Showed up at dealership and no one knew who I was. Car wasn't able to be located right away. They told me they would bring me the car to work and switch out to drive it for a day. They brought a BMW to my work and after the guy left it did not crank, and he asked me if I had tried to jump it off (while I'm at my job). Bad experience with the used car department. I went with another company.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Two Times to Get It Right

    Had an appointment for repair. Did not take car until two hours AFTER appt time and only because I called to check on it. Picked up car and issue ...


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    Had an appointment for repair. Did not take car until two hours AFTER appt time and only because I called to check on it. Picked up car and issue was never fixed. Brought it back the next day and had to sit for two hours so they could redo the repair and the service person could not explain what was done because in his words he "did not understand what they told me." Zero confidence in Bob Tyler Toyota and had to have car repaired twice in order to get it right. Will not use again.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • WOW! WASTE OF TIME-Refused business

    To make a long story short (4 hours we were there)...Referred by a Toyota employee to this dealership, we were expecting to be in and out in an ho...


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    To make a long story short (4 hours we were there)...Referred by a Toyota employee to this dealership, we were expecting to be in and out in an hour as we called ahead. Of course when we arrived the "pricing" was not correct and we had to go back and forth... We then worked pricing out to an agreeable rate only for them to raise the price once again after they "appraised" the trade in, which they appraised $1500 less then the Toyota dealership we were at the night before. So again the price kept going up... To wrap it up we agreed to the final price and I quoted "let's sign and get this over with, it's dinner time" to which I received a reply from Mike Campbell on behalf of Bob Tyler (Mike Called Bob to discuss) "I would rather not do business if you're not fully happy and not going to rate all 10's on ratings"... I WAS REFUSED BUSINESS BECAUSE I MAY NOT HAVE GIVEN 10 STAR REVIEWS...LAST I CHECKED MY MONEY IS THE SAME COLOR GREEN AS EVERYONE ELSE. WHERE I COME FROM YOU EARN YOUR 10 STAR REVIEWS BY WORKING WITH YOUR CUSTOMERS NOT TURNING THEM AWAY...

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Pleased new altima owner

    We have been researching vehicles and knew we wanted either a nissan altima or a honda accord (both had about the same ratings on Kelly blue book ...


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    We have been researching vehicles and knew we wanted either a nissan altima or a honda accord (both had about the same ratings on Kelly blue book and true consumer report).We came to Bob Tyler with intent to test drive a used Nissan Altima that was advertised. Our sales rep. ROBIN OVERBAY greeted us immediately eager to assist us with the buying process. Robin was so patient with us she answered our questions with confidence we are really impressed with her customer service skills.WE appreciate everything and we would recommend Bob tyler and robin to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • deceptive advertising

    I saw a car advertised by Bob Tyler Toyota on CARS.COM that I was interested in. I went to the dealership and spoke to one of the sales rep about ...


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    I saw a car advertised by Bob Tyler Toyota on CARS.COM that I was interested in. I went to the dealership and spoke to one of the sales rep about this car. We took the car for a test drive and I liked everything about this car. I asked the rep about the price and she quoted the 'sticker price' which was $3,800,00 more that the advertised price. I pointed the discrepancy to the rep about the price she quoted and the advertised price. She went to check out the ad and told me I could get the price quoted on CARS.COM. She then let their person evaluate my car's trade-in value. Lo and behold, their trade-in value of my car was $3,800.00 less than Kelly Blue Book trade-in value (the same difference between the sticker price and sale price). I also pointed that difference to them and they would not come up on their value of my car. Needless to say I walked away from their deal.

    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Buying my first car.

    SHELIA MOORE i am 76 years old and have never purchased a car before. It turned out to be a great experience. I worked with a sales woman named Sh...


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    SHELIA MOORE i am 76 years old and have never purchased a car before. It turned out to be a great experience. I worked with a sales woman named Shelia Moore. She could not have been more helpful. I told her I had no money down. The only thing I had was a 1999 Buick Park Avenue. Not in such good shape. She assured me we could do something. We spent several hours looking at used cars. I thought I wanted a car then decided I wanted a SUV. Shelia was very patient and I never felt rushed. I could not have asked for anything more from Shelia. She met my need and questions in every way. I would recommend her to anyone. Nancy Sykes

    Does recommend this dealer
    Did make a purchase
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  • Pleasant car buying experience.

    Bob Tyler Toyota was the first dealership I came to going south on hwy 29 just before entering car city. I asked my daughter to pull in there and ...


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    Bob Tyler Toyota was the first dealership I came to going south on hwy 29 just before entering car city. I asked my daughter to pull in there and I would begin my search for a new vehicle. We were greeted very pleasantly by Sheila Moore. She inquired about the reason for my visit and I replied beginning my search for an .SUV. she invited my 87 yr old Mom and daughter to wait in the comfort of the lobby while she assisted me. Sheila listened without interruption as I gave her everything from my needs to the color choice I woulld like. She said I can help you with that let's begin over here. At the end of our walk around the car lot she had diligently and kindly allowed me the time to decide that a Venza met my needs. We talked about my price range and after much hard work by her and 2 managers I drove my 2012 Venza home tonight. My sincerest thanks to Sheila, an. Employee that Bob Tyler Toyota can be very proud of, needless to say should I be in need of a vehicle in the future Bob Tyler Toyota will be my first stop and Sheila Moore will be the person I ask for.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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