Hill-Kelly Dodge Chrysler Jeep RAM

Great initial FaceTime video and an agreed sale price. Unannounced change in sale price, without explanation, suggesting that I call the Texas DMV. Adam from Hill Kelly never followed up on the DMV issue. The sales manager, Jon, neglected to address the issues and only commented of what a great deal I was receiving from them (never disputed). They informed me they weren’t interested in making a deal, subsequently ignored all my messages for three days, and sold the car to someone else.

Zero rating for this service department and its management. During a routine service appointment for my Jeep, the service dept. deployed both airbags. The remedy offered by Harvis was only $1800.00 as remedy. The deployment of the airbags has rendered most of the electrical system non-working. No wipers, no odometer, speedometer, no headlights, and a destroyed dash. This dealership's service department is poor at best. Due to the crash/downfall of new vehicle sales, a dealership's service department is one of the only ways they make money. Please do not use this dealership's service department. I have warned you the best way I know. I shall continue posting on every review board I have access to as well as the BBB. Thank you for your time.

A zero star is more accurite! The Service Department caused my vehicles air bags to deploy during a recal. Harvis offered me $1800.00 for my Jeep. I will never take my vehicle in to be serviced here again. The service department is the bread a butter of any dealership. They "might" have okay CS, but is only to sell you a car, they don't care after that! Do not use this dealership. You have been warned.

Absolute trash. Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended warranty. Brought it on appointment 1st time and got “we reset the sensor” without addressing sputtering and grinding. Tobias service mgr identified the sputtering when i picked it up and told me to bring it back in.(i had to have the truck due to a trip). Brought in a second time because steering locked while driving on the interstate Tobias said “have it towed to us and I’ll get it taken care of immediately”. Truck sat on the lot for 4 days because he told nobody and the response from service person was “we had no idea why it was here and there’s no appointment on the books”. 11 days later it was blamed on tie rod ends so they replaced and tried charging me full price like I didn’t have warranty. Still grinding steering wheel and engine sputtering. Again needed vehicle so I took it home. The next week steering locked up again and engine still sputtering and steering wheel grinding. Service director Paul said they’ve done everything they can and says i never even mentioned the power steering the previous two times and they’ve done everything they can, then said to take it somewhere else. Despite multiple attempts to speak to the general manager, all I get is passed off to everyone but the GM. I wouldn’t recommend a single person at that dealership. When I called Sandy Sansing (Brian), they said because of the horrible relationship with Tobias and Paul, they won’t even make contact to work through issues, so I can’t even get the second opinion that Paul recommend. Was given the number to the relationship manager, Brandy Pastor, to give my story to, but she hung up mid-call because Tobias was reading over her shoulder and told her to hang up. Then Tobias told everyone in the dealership that all of my calls go directly to him as directed by the GM who apparently has zero control. Don’t fall for the lie that they care, or that this relationship manager type person does anything for you, it’s a sham. She literally hung up while I was telling her my story. Come to find out the GM Miles Bentley was aware the whole time but chose not to address anything until all of this fighting to charge me for everything took place. After months of fighting the GM finally called acting fed up and said to bring the truck in and they’d take care of it and pay for it like they should all along. When I reached out to Ram customer care, the service manager stated to them that the OWNER has insisted not to work on my vehicle going forward. The absolute worst leadership and after 5 trucks, I will not buy another. Think about this when you buy your next vehicle.

I have purchased several cars an trucks in my life. I can honestly say that Hill Kelly Dodge was the best dealer I've ever dealt with . I will definitely go back. My sales representative was the best his name was Will. Best salesman I've ever had Thanks Hill kelly

Amazing and professional service by Nicki. I called and was in the worst mood but she made me feel comfortable and at ease. She made a terrible situation much better. I can't imagine bringing my car anywhere else for service

This is the best dealership in the southeastern United States Great customer service always atitive to every need and the best selection of vehicles and pricing.

I've had two oil changes at this dealership and so far there have been no issues. They usually communicate the ETA of the oil change at the time of arrival and sometimes my vehicle is done sooner, which is always nice. Service techs are all professional and welcoming.

Our service was completed quickly and the added service needed for our vehicle was brought to our attention and also taken care of efficiently.

Absolutely horrible customer service. OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's them push their garbage products.