Hill-Kelly Dodge Chrysler Jeep RAM

Always have great service when at Hill Kelly. I will continue to recommend this dealership

I bought a new Hellcat Redeye Challenger from Hill Kelly Dodge (HKD). Whoever installed my license plate used a power drill to do so, my wife witnessed the installation using the drill. They missed the hole the screw/bolt was supposed to go in and created a new hole next to it. I now have a hole in my bumper that isn't supposed to be there. We called HKD and they offered us $100 for touch up painting the bumper. That isn't going to fix the hole! They refuse to call me back, and after dozens of phone calls and messages left, I finally spoke to the sales manager and asked for HKD's insurance information so that I can file a claim on their insurance instead of mine. I have a $500 deductible, but I shouldn't have to pay for damage that I didn't cause! The sales manager, Kevin Bragg, said, "we no longer wish to have you as a customer and will be refusing your phone calls from now on." He also accused me of fabricating the drill part of the story since he hadn't heard it before. I told HKD that from the very first phone call. Mr. Bragg’s wouldn't know since he never spoke to me. He also then stated that the offer had been $200 instead of $100. What I want: 1. I want my car fixed so that I can't tell there was ever any damage there to begin with - not with touch up paint (Mr. Bragg's suggestion) which won't work since there is a hole in the bumper. And ideally, I want it fixed so that it doesn't hurt the value of my car; and 2. I want an apology for the way I've been treated. I have done nothing wrong. I have been honest and told the truth which they claim I have not done. Nobody should be treated this way. They are at fault for damaging my car, and they've accused me of fabricating information. I've attached the picture of the hole. It is the smaller white-ish area next to the correct larger black hole where the screw/bolt is supposed to go. -Logan McInnis

Service department is always accommodating. Do a good job of keeping me advised on progress of repair or maintenance.

Hill-Kelly Dodge, Jeep and RAM has quick, friendly, courteous service and a fair price.

Anytime I have had an issue with my vehicle or needed a part or service they been helpful polite and fast.

It's always a good experience dealing with Hill-Kelly Dodge Jeep Ram in Pensacola FL.

Made an appointment on line. Confirmed the following day w/ an actual person. Day of service I was told it would be 30days to check out the noise your car is making, but they were more than willing to take my money for an oil change. 30days? I had a confirmation less than 24 hrs ago…to check the noise. No thanks. Save yourself a headache and drive to another Jeep dealer that has a service department that can get you in within a week.

The worst. Sleazy unprofessional. Used predatory scare tactics about a recall that was very minor to scare my wife and young children into closing a deal. Bo the salesman harassed her for two weeks about completing a 5 star survey. The car sold was an absolute xxx. Tons of electrical issues. Jeep has been horrible to deal with over warranty issues. Went to trade for our car back, agree to everything and said they would deliver since we are out of state. Well morning of I get a call saying I they didn’t send the car like they were supposed to. Overall an exhausting and terrible experience. Car people get a reputation of being sleazy, lying, unprofessional people. The employees of this dealership fit the stereotype perfectly. You are simply a dollar figure and not a customer. They do not care about your family or well being. They are predators and looking to take advantage of you

The worst. Sleazy unprofessional. Used predatory scare tactics about a recall that was very minor to scare my wife and young children into closing a deal. Bo the salesman harassed her for two weeks about completing a 5 star survey. The car sold was an absolute xxx. Tons of electrical issues. Jeep has been horrible to deal with over warranty issues. Went to trade for our car back, agree to everything and said they would deliver since we are out of state. Well morning of I get a call saying I they didn’t send the car like they were supposed to. Overall an exhausting and terrible experience. Car people get a reputation of being sleazy, lying, unprofessional people. The employees of this dealership fit the stereotype perfectly. You are simply a dollar figure and not a customer. They do not care about your family or well being. They are predators and looking to take advantage of you

It was an excellent buying experience on my new Ram Promaster City van from Hill-Kelly. My salesperson Greg King was easy going and made me feel at ease from start to finish. Thank you all !