Hill-Kelly Dodge Chrysler Jeep RAM

New 888-358-9724 Dealer Website
Used 877-384-2032 Email Dealer
Service 888-703-3356

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Reviews

Average Ratings

4.8
678 lifetime reviews. Includes reviews of Hill-Kelly Dodge Chrysler Jeep RAM from DealerRater.com
  • BIG SURPRISE-No Pressure, No haggling, No headache

    I was looking for a new Jeep Grand Cherokee and had been working with 3 other dealerships prior to contacting Hill Kelly Dodge. I explained to eac...

    Dealer Response

    Valerie, a big thank you from us! Your fantastic all-across-the-board 5 Star Review is really appreciated and I'll make sure those involved with ...


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    I was looking for a new Jeep Grand Cherokee and had been working with 3 other dealerships prior to contacting Hill Kelly Dodge. I explained to each dealership how I was pressured and treated badly with my last vehicle purchase (Bob Tyler Toyota was my worst experience ever) and asked that I NOT be pressured. I also asked for one solid fair price because I did not want to haggle over price, I just wanted the best price up front. ONLY ONE Dealership honored my wishes. Hill Kelly Dodge! I've purchased 4 vehicles in the past and each purchase was a hassle and frustration for me. This was the first GOOD experience I've ever had at ANY dealership in the Pensacola, Crestview, and Ft. Walton Beach areas. -Mr. James Smith was my first point of contact. He works in the Internet department and did not waste any time providing me with exactly what I asked for. He listened and respected my wishes. I received a good fair price the very first time. There was no haggling and NO pressure. When I arrived at the dealership.... LATE. I might add, EVERYONE was extremely nice to me and did not make me feel uncomfortable whatsoever. Even though I was late and they were closing, they stayed late to help me and did it with a smile, which shocked me. And, by the way, their smiles were not fake either. They genuinely gave me the impression they were perfectly fine staying to help me. James Smith had already given all of my info and expectations over to the salesman, Rodney Colvin, by the time I arrived at Hill Kelly. Rodney Colvin was instrumental in showing me the vehicle and teaching me things I needed to know about my new vehicle. He said I could call him anytime if I had any questions. Once it was time to pay for my vehicle, Rodney introduced me to Chuck Moran in Finance. I was thinking to myself.... "Here we go.... this is where they'll try to sell it for a higher price than what was quoted.", However, to my surprise, the bottom line was LOWER than what I was quoted. I honestly couldn't be more happy with this vehicle purchase and WILL be buying all other vehicles from Hill Kelly in the future. When you go to Hill Kelly to purchase your new vehicle, IF you feel that you are getting anything less than great service, I would encourage you to find the Manager, Dennis, to let him know your expectations are not being met. I give you my word.... he really cares and WILL address your concerns and do what he can to resolve any issues. I would also recommend James Smith, Rodney Colvin, and Chuck Moran for the process as a whole. I am extremely pleased with my vehicle AND the purchase over all. In closing I'd just like to say.... Hill Kelly cares about EVERY purchase, EVERY Sale, EVERY customer...and doesn't just want your business ONE time.... but rather, they want to earn your trust and business for all future purchases too. They are definitely a cut above in the Dealership market.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Valerie, a big thank you from us! Your fantastic all-across-the-board 5 Star Review is really appreciated and I'll make sure those involved with your purchase and shopping experience receive a copy. We believe in going the extra mile and we do truly listen to our customers and honor their requests. Hill-Kelly thanks you for saying we have earned your trust and future business ... you made our day :)


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  • Defective lights
    March 22, 2017

    Quick service but I did have to come back. They were to busy to help me the first time. Would come back again in the future.


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    Quick service but I did have to come back. They were to busy to help me the first time. Would come back again in the future.

    Does recommend this dealer
    Came in for service or repair

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  • My jeep wrangler has been in for service 6 times

    All numbers on their phone tree are not answered also the console needed replaced and they took out the old lock and I don't even know if they put...


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    All numbers on their phone tree are not answered also the console needed replaced and they took out the old lock and I don't even know if they put it back in. They told me if I find the lock they might help me out. Other wise it is my problem because they didn't buy it back in

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing
    March 20, 2017

    Trent was very patient with me, a first time car-buyer. He showed us the insides of the cars and went over everything in detail. I didn't end up b...


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    Trent was very patient with me, a first time car-buyer. He showed us the insides of the cars and went over everything in detail. I didn't end up buying anything, but I would definitely go back.

    Does recommend this dealer

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  • Comfortable
    March 20, 2017

    Came in for oil change and sensor repair which would take approximately two hours. Waiting room was extremely comfortable with everything needed t...


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    Came in for oil change and sensor repair which would take approximately two hours. Waiting room was extremely comfortable with everything needed to make my wait as painless as possible. Felt like I was just hanging out in my living room.

    Does recommend this dealer
    Came in for service or repair

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  • Service

    Oil change, tire rotation. In and out in 30 minutes


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    Oil change, tire rotation. In and out in 30 minutes

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • awesome
    March 17, 2017

    Thanks Mike and staff best dealership i have worked with. I was helped quickly promptly and given the best deal available no haggling. I would gla...


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    Thanks Mike and staff best dealership i have worked with. I was helped quickly promptly and given the best deal available no haggling. I would gladly do buisiness again. I will recommend.

    Does recommend this dealer

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  • Survey

    I really had a great experience. This was my first time and it was great. The sales person I had was great John Khun he was great.


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    I really had a great experience. This was my first time and it was great. The sales person I had was great John Khun he was great.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Collision
    March 16, 2017

    The collision center did an excellent job fixing my vehicle and contacting my insurance company to make sure that this was a painless process. I ...


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    The collision center did an excellent job fixing my vehicle and contacting my insurance company to make sure that this was a painless process. I would gladly use their body shop again.

    Does recommend this dealer
    Came in for service or repair

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  • Much Improved Customer Service
    March 16, 2017

    This is my third vehicle purchased from HKD. The customer service/appreciation is much improved from previous visits. EVERYONE was nice and made m...


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    This is my third vehicle purchased from HKD. The customer service/appreciation is much improved from previous visits. EVERYONE was nice and made me feel like they appreciated my business. Service advisors were very helpful and kept me updated on the progress of my service and notified me of completion in a timely manner

    Does recommend this dealer
    Came in for service or repair

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