Hill-Kelly Dodge Chrysler Jeep RAM

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Reviews

Average Ratings

4.8
694 lifetime reviews. Includes reviews of Hill-Kelly Dodge Chrysler Jeep RAM from DealerRater.com
  • BIG SURPRISE-No Pressure, No haggling, No headache

    I was looking for a new Jeep Grand Cherokee and had been working with 3 other dealerships prior to contacting Hill Kelly Dodge. I explained to eac...

    Dealer Response

    Valerie, a big thank you from us! Your fantastic all-across-the-board 5 Star Review is really appreciated and I'll make sure those involved with ...


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    I was looking for a new Jeep Grand Cherokee and had been working with 3 other dealerships prior to contacting Hill Kelly Dodge. I explained to each dealership how I was pressured and treated badly with my last vehicle purchase (Bob Tyler Toyota was my worst experience ever) and asked that I NOT be pressured. I also asked for one solid fair price because I did not want to haggle over price, I just wanted the best price up front. ONLY ONE Dealership honored my wishes. Hill Kelly Dodge! I've purchased 4 vehicles in the past and each purchase was a hassle and frustration for me. This was the first GOOD experience I've ever had at ANY dealership in the Pensacola, Crestview, and Ft. Walton Beach areas. -Mr. James Smith was my first point of contact. He works in the Internet department and did not waste any time providing me with exactly what I asked for. He listened and respected my wishes. I received a good fair price the very first time. There was no haggling and NO pressure. When I arrived at the dealership.... LATE. I might add, EVERYONE was extremely nice to me and did not make me feel uncomfortable whatsoever. Even though I was late and they were closing, they stayed late to help me and did it with a smile, which shocked me. And, by the way, their smiles were not fake either. They genuinely gave me the impression they were perfectly fine staying to help me. James Smith had already given all of my info and expectations over to the salesman, Rodney Colvin, by the time I arrived at Hill Kelly. Rodney Colvin was instrumental in showing me the vehicle and teaching me things I needed to know about my new vehicle. He said I could call him anytime if I had any questions. Once it was time to pay for my vehicle, Rodney introduced me to Chuck Moran in Finance. I was thinking to myself.... "Here we go.... this is where they'll try to sell it for a higher price than what was quoted.", However, to my surprise, the bottom line was LOWER than what I was quoted. I honestly couldn't be more happy with this vehicle purchase and WILL be buying all other vehicles from Hill Kelly in the future. When you go to Hill Kelly to purchase your new vehicle, IF you feel that you are getting anything less than great service, I would encourage you to find the Manager, Dennis, to let him know your expectations are not being met. I give you my word.... he really cares and WILL address your concerns and do what he can to resolve any issues. I would also recommend James Smith, Rodney Colvin, and Chuck Moran for the process as a whole. I am extremely pleased with my vehicle AND the purchase over all. In closing I'd just like to say.... Hill Kelly cares about EVERY purchase, EVERY Sale, EVERY customer...and doesn't just want your business ONE time.... but rather, they want to earn your trust and business for all future purchases too. They are definitely a cut above in the Dealership market.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Valerie, a big thank you from us! Your fantastic all-across-the-board 5 Star Review is really appreciated and I'll make sure those involved with your purchase and shopping experience receive a copy. We believe in going the extra mile and we do truly listen to our customers and honor their requests. Hill-Kelly thanks you for saying we have earned your trust and future business ... you made our day :)


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  • Well worth the drive!

    I have been going to Hill Kelly for my service and vehicles (my family and I have bought 7 from them) for over 11 years due to bad experiences at ...


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    I have been going to Hill Kelly for my service and vehicles (my family and I have bought 7 from them) for over 11 years due to bad experiences at two other dealerships. I drive twice as far to get to Hill Kelly but the experience is worth the travel. I recommend them to everyone that I know.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change, Checked new Grand Car. while waiting.

    Larry was the best yet and I wish I could have bought, but cannot. Enjoyed the experience.


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    Larry was the best yet and I wish I could have bought, but cannot. Enjoyed the experience.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Recall Notice

    Brought my jeep in for a recall repair. Greeted very professionaly. Recall work was accomplished in a very timely manner. Well satisfied customer


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    Brought my jeep in for a recall repair. Greeted very professionaly. Recall work was accomplished in a very timely manner. Well satisfied customer

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ashley Conlin is the BEST
    April 15, 2017

    Ashley, definitely a huge asset to your team. 2nd vehicle I purchased with her. Wouldn't do it with anyone else. She listens to what my needs ...


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    Ashley, definitely a huge asset to your team. 2nd vehicle I purchased with her. Wouldn't do it with anyone else. She listens to what my needs are. If I moved out of the area, I would travel back here to see her when I needed a car. Had another easy & positive experience. Highly recommend her & this site.

    Does recommend this dealer

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  • Very nice and professional rep
    April 12, 2017

    I have no problems with this dealership. I especially love your waiting room and the service you provide in taking me home if there is a long wait.

    Hill-Kelly Dodge Chrysler Jeep Ram

    Thank you for taking the time to leave us a review, Constance! Sincerely, David Lanier Service Director dlanier@hillkellydodge.com 888-259-9107


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    I have no problems with this dealership. I especially love your waiting room and the service you provide in taking me home if there is a long wait.

    Does recommend this dealer
    Came in for service or repair
    Hill-Kelly Dodge Chrysler Jeep Ram

    Thank you for taking the time to leave us a review, Constance! Sincerely, David Lanier Service Director dlanier@hillkellydodge.com 888-259-9107


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  • fiat 500L drl lights problem
    April 12, 2017

    excellent service, problem was diagnosed, troubleshot and repaired to my satisfaction. service techs were friendly and outgoing, making for a ple...

    Hill-Kelly Dodge Chrysler Jeep Ram

    Thank you for your sales and service business, Mark! We value your feedback and appreciate the kind words on our staff. Sincerely, David Lanier S...


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    excellent service, problem was diagnosed, troubleshot and repaired to my satisfaction. service techs were friendly and outgoing, making for a pleasant experience. On a separate note, I wish to give special mention to Larry Gary, (original salesperson) he always greets myself and my wife when we come to the dealership, Insures we are comfortable, and asks if we need anything. He is an asset to your dealership.

    Does recommend this dealer
    Came in for service or repair
    Hill-Kelly Dodge Chrysler Jeep Ram

    Thank you for your sales and service business, Mark! We value your feedback and appreciate the kind words on our staff. Sincerely, David Lanier Service Director dlanier@hillkellydodge.com 888-259-9107


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  • Amazing customer service.

    Oil change on my Jeep !!! Love the customer service. Love the 2yr. package that is offered. Can't be the quality for the price. Will continue...

    Dealer Response

    We're thrilled to learn of your experiences with our service department! We're glad you feel comfortable trusting your Jeep's care to our dealersh...


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    Oil change on my Jeep !!! Love the customer service. Love the 2yr. package that is offered. Can't be the quality for the price. Will continue to always bring my Jeep there for service. Amazing customer lounge while waiting. Always quick and polite. Keep up the great work !!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're thrilled to learn of your experiences with our service department! We're glad you feel comfortable trusting your Jeep's care to our dealership. Sincerely, David Lanier Service Director dlanier@hillkellydodge.com 888-259-9107


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  • Oil Change

    Great and quick service. Excellent wait room facility

    Dealer Response

    We're pleased to hear that you enjoyed your experience at our dealership! Thank you for trusting your vehicle us! Sincerely, David Lanier Service...


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    Great and quick service. Excellent wait room facility

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear that you enjoyed your experience at our dealership! Thank you for trusting your vehicle us! Sincerely, David Lanier Service Director dlanier@hillkellydodge.com 888-259-9107


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  • No hassle deal on my Jeep Renegade!
    April 4, 2017

    From the moment we arrived at Hill-Kelly and were greeted by Larry Gary, our Jeep purchasing experience was second to none. He was friendly, know...

    Hill-Kelly Dodge Chrysler Jeep Ram

    We can't thank you enough for your wonderful feedback, Jennifer! Your comments make us proud and we're glad to have Larry as an important asset to...


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    From the moment we arrived at Hill-Kelly and were greeted by Larry Gary, our Jeep purchasing experience was second to none. He was friendly, knowledgeable, courteous, and honest. We enjoyed our time with Larry and all the folks we met at the dealership from service to finance. Outstanding group of people and a no hassle, no haggle, fabulous deal on my brand new Jeep Renegade in Hyper Green! Absolutely recommend Hill-Kelly for all around friendly staff who pride themselves on excellent customer service. Appreciate it, everyone! Thank you for a fantastic car buying experience. Jennifer Fournier Owner Inverarity Island Paws, LLC

    Does recommend this dealer
    Hill-Kelly Dodge Chrysler Jeep Ram

    We can't thank you enough for your wonderful feedback, Jennifer! Your comments make us proud and we're glad to have Larry as an important asset to our sales team. Continue to enjoy your new Jeep Renegade! Sincerely, Craig Mobley General Sales Manager 888-259-8245 craig@hillkellydodge.com


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