New 866-310-1967 Dealer Website
Used 888-212-6298 Email Dealer
Service 866-917-8823

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Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.4
Average based on 14 reviews.
  • World Ford Pensacola - When you want the real deal

    I was recently in the market to purchase a new vehicle. World Ford met my expectations of what I want from a dealership. They found exactly what I...

    Dealer Response

    Thank you for your kind words, Amy! We hope you love your new Ford!


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    I was recently in the market to purchase a new vehicle. World Ford met my expectations of what I want from a dealership. They found exactly what I wanted for the price I was looking for. While I installed options, they offered a brand new car for me to drive and even met me 1/2 way to deliver my brand new truck. This was the best service I've ever had from a dealership and would not recommend the smaller Ford dealerships.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words, Amy! We hope you love your new Ford!


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  • Repair Gone Wrong

    I visited World Ford for an alternator and electronic harness repair. The repair was timely and the pricing was dealer prices (to be expected). ...

    Dealer Response

    Thank you for your feedback about the communication problem and I'm sorry that your vehicle is still experiencing problems. I want to use your cas...


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    I visited World Ford for an alternator and electronic harness repair. The repair was timely and the pricing was dealer prices (to be expected). However, upon receiving my Ford Expedition back, the windshield wipers will not turn off, which is one of the most annoying sounds in the world. I brought it immediately back into the shop where Dan Blocker (sales advisor) told me they didn't do it and there is nothing they did that would cause this problem. He also told me it would be $130 to diagnose the issue (THE ISSUE THEY CAUSED). RIDICULOUS! I have NEVER had this problem and now after they work on my vehicle, my wipers are on constantly. I tried to call to setup an appointment directly with Dan and even left a message, which he didn't return. My wife brought the vehicle by the shop and Dan said he got my message, but it wasn't World Ford's fault, which I guess justifies not returning a customer's phone call. Needless to say, I will never go back to World Ford, they just want to take your money and run without caring if you are satisfied with the work done

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback about the communication problem and I'm sorry that your vehicle is still experiencing problems. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (850) 266-2154 so I can learn more? Jason McDonald General Manager


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  • I wish I lived in the Pensacola area

    I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with an...

    Dealer Response

    Thank you Frank for the kind words! We are thrilled that you had such a wonderful experience here with us and that we were able to get you back on...


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    I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with anticipation, looking forward to seeing family and having some great down time.The wife and I were headed to Florida from Louisiana when our 2002 Expedition developed an issue. it was mid-day and the folks at World Ford performed like a NASCAR pit crew to get us back on the road. It seems that our local dealer's tech had taken some short cuts when working on our vehicle and didn't reinstall one of the wiring harnesses properly. This permitted it to lay across the engine and melt insulation/short wires causing the "limp home mode" to engage. The World Ford team worked for a couple of hours and thought they'd have to wait until Monday (it was Saturday) for their transmission specialist to get in and have a look. They kindly arranged for us to be taken to a rental car agency for us to get a rental and while we were there we received a call from them that they'd found the problem and it would be fixed in about an hour. Seems the young man working on the problem wasn't satisfied and kept working the issue to get us back on the road. They did a very professional job repairing the problem and even took the time to provide us a short write-up on the workmanship our home dealer had performed. I was able to take this to the home dealer and get a full refund for the repairs. I really appreciate they're professionalism and interest in providing real service. If I ever move to Pensacola or I'm in the area and need service I know where I'll go.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Frank for the kind words! We are thrilled that you had such a wonderful experience here with us and that we were able to get you back on your journey! Thank you for your business!


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Service & Repair

About Our Dealership

Dealer on Cars.com since June 2012

Welcome to World Ford Pensacola, in Pensacola, Florida - Serving Crestview, Fort Walton Beach, Daphne and Mobile, AL

Go Further with Ford! You might know us as a popular Ford dealership in your area. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Ford and used car models. It's also why we offer first-rate Ford service. We hope to have the pleasure of meeting you soon.