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World Ford Pensacola

4.4
(1,415 reviews)
Visit World Ford Pensacola
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (833) 313-3647 (833) 313-3647
Used (877) 257-1038 (877) 257-1038
Service (833) 305-5052 (833) 305-5052

Inventory

See all 529 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2023.
Welcome to World Ford Pensacola in Pensacola Florida - Serving Crestview Fort Walton Beach Daphne and Mobile AL

Go Further with Ford! You might know us as a popular Ford dealership in your area. We are... But that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Ford and used car models. It's also why we offer first-rate Ford service. We hope to have the pleasure of meeting you soon.

We will BUY or TRADE for your car with AcceleRide! Inquire today to upgrade your vehicle.
Go Further with Ford!

Service center

Phone number (833) 305-5052

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

4.4
(1,415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

The dealer was willing to work with the customer to get

The dealer was willing to work with the customer to get the best deal for said customer.

5.0

The dealer was willing to work with the customer to get

The dealer was willing to work with the customer to get the best deal for said customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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3.0

I had asked the difference between good and better and

I had asked the difference between good and better and said let’s go with good and the optional spark plug change. When I checked out the had done better and spark plug charge so what I was told would be a little over $500 was $940. The reason I asked for the good is the service writer said the mai. Difference between the two was a $500 bottle of engine cleaner.

3.0

I had asked the difference between good and better and

I had asked the difference between good and better and said let’s go with good and the optional spark plug change. When I checked out the had done better and spark plug charge so what I was told would be a little over $500 was $940. The reason I asked for the good is the service writer said the mai. Difference between the two was a $500 bottle of engine cleaner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Terrible service experience.

Terrible service experience. They will not call you back after repeated requests for updates on timeline and description of work. They only respond intermittently to text. When I asked to see service manager at pick up I was told she was “busy”. The tech admitted their service department was not efficient and that says it all. I called and left dealer GM an VM and he/she never took the time to respond. The message was loud and clear that they could care less about customer concerns.

1.0

Terrible service experience.

Terrible service experience. They will not call you back after repeated requests for updates on timeline and description of work. They only respond intermittently to text. When I asked to see service manager at pick up I was told she was “busy”. The tech admitted their service department was not efficient and that says it all. I called and left dealer GM an VM and he/she never took the time to respond. The message was loud and clear that they could care less about customer concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

deduttonjr, Thank you for your feedback about your recent service visit, regarding the poor communication on updates, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Nathan Cartwright General Manager n.cartwright@worldford.com

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5.0

Nice , clean, friendly people great service.

Nice , clean, friendly people great service. Good prices, and comfortable waiting area. The inventory is Hugh if your looking to buy a new vehicle

5.0

Nice , clean, friendly people great service.

Nice , clean, friendly people great service. Good prices, and comfortable waiting area. The inventory is Hugh if your looking to buy a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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5.0

Fantastic service, was able to get a repair same day.

Fantastic service, was able to get a repair same day. Judy has been the best service advisor that I have had the pleasure of meeting at World Ford.

5.0

Fantastic service, was able to get a repair same day.

Fantastic service, was able to get a repair same day. Judy has been the best service advisor that I have had the pleasure of meeting at World Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mister, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. We are always more than happy to assist you if anything else comes up. Take care!

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5.0

My sales person Matthew was great to work with and buying

My sales person Matthew was great to work with and buying my car was extremely easy.

5.0

My sales person Matthew was great to work with and buying

My sales person Matthew was great to work with and buying my car was extremely easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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5.0

Amazing experience.

Amazing experience. The sales rep was fantastic and obviously loved the product and was motivated to share more information. Other dealers seemed to not have as much knowledge on what cars they were selling but she did. It genuinely got me more excited to buy the vehicle and motivated me to end up purchasing. If I had a similar experience as I did to other dealers I likely would’ve walked away sooner. Financing was a breeze and the finance person I had (Trina) was fantastic and I could tell was doing the absolute best deal she could for me. Everything was fantastic. I would recommend and go back in a heart beat.

5.0

Amazing experience.

Amazing experience. The sales rep was fantastic and obviously loved the product and was motivated to share more information. Other dealers seemed to not have as much knowledge on what cars they were selling but she did. It genuinely got me more excited to buy the vehicle and motivated me to end up purchasing. If I had a similar experience as I did to other dealers I likely would’ve walked away sooner. Financing was a breeze and the finance person I had (Trina) was fantastic and I could tell was doing the absolute best deal she could for me. Everything was fantastic. I would recommend and go back in a heart beat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Thanks again for the recommendation, and have an amazing day!

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1.0

Kevin was my service advisor, multiple times wouldn’t

Kevin was my service advisor, multiple times wouldn’t respond to my text asking for an update. Service manager was finally able to get me a rental. Not all items I told Kevin about were fixed or even looked at. Have have multiple issues with this dealership, might start driving to Mobile for my service issues from now on. Received the pdf multipoint inspection sheet, only items that were annotated were tire pressure, tread and brakes. ( tire pressure was listed as 35psi; my truck is around 65) all other items had no marks. When I asked the advisor about it he told me they “inspect” all items but don’t mark them. Was not this way back in the day, maybe this changed. I have yet to meet anyone with anything good to say about World Ford

1.0

Kevin was my service advisor, multiple times wouldn’t

Kevin was my service advisor, multiple times wouldn’t respond to my text asking for an update. Service manager was finally able to get me a rental. Not all items I told Kevin about were fixed or even looked at. Have have multiple issues with this dealership, might start driving to Mobile for my service issues from now on. Received the pdf multipoint inspection sheet, only items that were annotated were tire pressure, tread and brakes. ( tire pressure was listed as 35psi; my truck is around 65) all other items had no marks. When I asked the advisor about it he told me they “inspect” all items but don’t mark them. Was not this way back in the day, maybe this changed. I have yet to meet anyone with anything good to say about World Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

AMESmith87, We sincerely apologize for the negative experience you had at World Ford Pensacola. Your feedback is important to us, and we regret falling short of your expectations. We understand your frustration with the lack of communication from your service advisor, the incomplete repairs, and the inaccuracies in the multi-point inspection. This is unacceptable, and we are committed to addressing these issues. We would like to speak with you directly to discuss your concerns and rectify the situation. Please contact me at n.cartwright@worldford.com. We are committed to providing you with the exceptional service you deserve. Thank you for bringing these issues to our attention. Nathan Cartwright General Manger

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4.0

I feel that check in and out in the service center is

I feel that check in and out in the service center is disorganized. Lot of employees walking around leaving customers in disillusion.

4.0

I feel that check in and out in the service center is

I feel that check in and out in the service center is disorganized. Lot of employees walking around leaving customers in disillusion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

Service attendant and department absolutely amazing!

Service attendant and department absolutely amazing! Friendly, polite, & very informative! Smooth transition & comfortable waiting area.

4.0

Service attendant and department absolutely amazing!

Service attendant and department absolutely amazing! Friendly, polite, & very informative! Smooth transition & comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Feel free to reach out to us if you need anything. Have a wonderful day.

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