Reviews

Average Ratings

3.7
17 lifetime reviews.
  • Review

    I was pleased with the service from World Ford and I really look forward working with them to purchase my car.

    Dealer Response

    Thank you Malassia for the kind words! We thank you for your business and look forward to your next visit!


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    I was pleased with the service from World Ford and I really look forward working with them to purchase my car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Malassia for the kind words! We thank you for your business and look forward to your next visit!


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  • Called about Recall notice...never got a call back

    I called at least 2-3 weeks ago, asked for service and told the rep I had a recall on my 2006 Ford Mustang. Gave my VIN number and was told I wou...

    Dealer Response

    Stephen, We truly value your business and thank you for bringing this to my attention. Please contact me directly at (850) 476-9050. I would like...


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    I called at least 2-3 weeks ago, asked for service and told the rep I had a recall on my 2006 Ford Mustang. Gave my VIN number and was told I would get a call back in a day or so. Never heard back from anyone at World Ford. If you tell somebody something, make sure you mean what you say! I also asked how much it would cost to change the spark plugs and was told it would cost over $500. Yes, I know that changing spark plugs on a 4.6L 3V isn't easy, but $500? I just want my airbags fixed and now I don't know which Ford Dealer to see about doing this. I would find it difficult to trust World Ford since they already did not follow through on what they told me they would do. Now I ride around in my Mustang knowing if either airbag deploys, it could be fatal due to defects. Ford doesn't even have the fix in place for one of the defects.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Stephen, We truly value your business and thank you for bringing this to my attention. Please contact me directly at (850) 476-9050. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Frank McCauley Service Director fmccauley@worldford.com


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  • Great, efficient service.

    Brought my car in for "Brake Lamp fault". I had expected it to take several hours, but it was an hour and work was completed. Michelle Hamblin, ...

    Dealer Response

    Thank you Frances for the kind words about Michelle! We are thrilled that you had such a great service experience here with us! We thank you for y...


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    Brought my car in for "Brake Lamp fault". I had expected it to take several hours, but it was an hour and work was completed. Michelle Hamblin, my Service Advisor was efficient, friendly and professional. I would highly recommend Michelle and World Ford for service in the future. Thanks so much.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Frances for the kind words about Michelle! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!


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  • World Ford Service and Dealer

    World Ford Service Dealer and support are for more the best to deal with Great bunch of people

    Dealer Response

    Thank you John! We look forward to your business with us again!


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    World Ford Service Dealer and support are for more the best to deal with Great bunch of people

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you John! We look forward to your business with us again!


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  • Repair Gone Wrong

    I visited World Ford for an alternator and electronic harness repair. The repair was timely and the pricing was dealer prices (to be expected). ...

    Dealer Response

    Thank you for your feedback about the communication problem and I'm sorry that your vehicle is still experiencing problems. I want to use your cas...


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    I visited World Ford for an alternator and electronic harness repair. The repair was timely and the pricing was dealer prices (to be expected). However, upon receiving my Ford Expedition back, the windshield wipers will not turn off, which is one of the most annoying sounds in the world. I brought it immediately back into the shop where Dan Blocker (sales advisor) told me they didn't do it and there is nothing they did that would cause this problem. He also told me it would be $130 to diagnose the issue (THE ISSUE THEY CAUSED). RIDICULOUS! I have NEVER had this problem and now after they work on my vehicle, my wipers are on constantly. I tried to call to setup an appointment directly with Dan and even left a message, which he didn't return. My wife brought the vehicle by the shop and Dan said he got my message, but it wasn't World Ford's fault, which I guess justifies not returning a customer's phone call. Needless to say, I will never go back to World Ford, they just want to take your money and run without caring if you are satisfied with the work done

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback about the communication problem and I'm sorry that your vehicle is still experiencing problems. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (850) 266-2154 so I can learn more? Jason McDonald General Manager


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  • I wish I lived in the Pensacola area

    I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with an...

    Dealer Response

    Thank you Frank for the kind words! We are thrilled that you had such a wonderful experience here with us and that we were able to get you back on...


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    I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with anticipation, looking forward to seeing family and having some great down time.The wife and I were headed to Florida from Louisiana when our 2002 Expedition developed an issue. it was mid-day and the folks at World Ford performed like a NASCAR pit crew to get us back on the road. It seems that our local dealer's tech had taken some short cuts when working on our vehicle and didn't reinstall one of the wiring harnesses properly. This permitted it to lay across the engine and melt insulation/short wires causing the "limp home mode" to engage. The World Ford team worked for a couple of hours and thought they'd have to wait until Monday (it was Saturday) for their transmission specialist to get in and have a look. They kindly arranged for us to be taken to a rental car agency for us to get a rental and while we were there we received a call from them that they'd found the problem and it would be fixed in about an hour. Seems the young man working on the problem wasn't satisfied and kept working the issue to get us back on the road. They did a very professional job repairing the problem and even took the time to provide us a short write-up on the workmanship our home dealer had performed. I was able to take this to the home dealer and get a full refund for the repairs. I really appreciate they're professionalism and interest in providing real service. If I ever move to Pensacola or I'm in the area and need service I know where I'll go.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Frank for the kind words! We are thrilled that you had such a wonderful experience here with us and that we were able to get you back on your journey! Thank you for your business!


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  • World Ford Pensacola - When you want the real deal

    I was recently in the market to purchase a new vehicle. World Ford met my expectations of what I want from a dealership. They found exactly what I...

    Dealer Response

    Thank you for your kind words, Amy! We hope you love your new Ford!


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    I was recently in the market to purchase a new vehicle. World Ford met my expectations of what I want from a dealership. They found exactly what I wanted for the price I was looking for. While I installed options, they offered a brand new car for me to drive and even met me 1/2 way to deliver my brand new truck. This was the best service I've ever had from a dealership and would not recommend the smaller Ford dealerships.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words, Amy! We hope you love your new Ford!


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  • Best experience at World Ford!!!

    Marco at World Ford in Pensacola helped us get the best deals on a lease, and made it all possible! Marco and Ridge worked together to make our ex...

    Dealer Response

    Patty, thank you for your kind review! We hope you are enjoying both new cars!


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    Marco at World Ford in Pensacola helped us get the best deals on a lease, and made it all possible! Marco and Ridge worked together to make our experience a perfect one. They weren't pushy and were more than kind to work around our schedule. Always upbeat and totally genuine in a desire to make things work for us. We traded in two cars and left with two new cars that met all of our needs. I hope these two are still there the next time I need a car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Patty, thank you for your kind review! We hope you are enjoying both new cars!


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  • Ford F150

    Marco did an excellent job in making my transaction smooth and efficient. He was very professional and courteous. I would recommend him to anyone ...

    Dealer Response

    Richard, thank you for your review! We are glad Marco provided you with a great car buying experience. If there is ever anything we can assist you...


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    Marco did an excellent job in making my transaction smooth and efficient. He was very professional and courteous. I would recommend him to anyone doing business with World Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Richard, thank you for your review! We are glad Marco provided you with a great car buying experience. If there is ever anything we can assist you with, please let us know.


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  • Great Service

    I went here to get my truck checked. It was 7:30 AM and i needed to be at work at 8. The shuttle service doesn't start until 9:00 AM but they made...

    Dealer Response

    Thank you for sharing your experience! We were more than happy to do what we could to make sure you got to work on time. We look forward to assist...


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    I went here to get my truck checked. It was 7:30 AM and i needed to be at work at 8. The shuttle service doesn't start until 9:00 AM but they made an exception and got me to work before 8. It was great service, friendly and quick. I would highly recommend this location and will be going back myself.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your experience! We were more than happy to do what we could to make sure you got to work on time. We look forward to assisting you in the future!


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