Came here to buy a new car from an hour and a half away, read reviews online and was happy to see how they were. Troy and Asif were fantastic to me, Troy... was very straight forward with the used 2017 Honda I bought, explaining Honda Pre-Certified and the car's features. Came off as a very genuine person. Asif was fast and had prepared some things for me, I had called early in the week to ensure I could get approved so I didn't waste a drive, he had several plans ready for me, and after explaining them with me helped me pick what he thought he would do, such as saying he wouldn't get GAP as my down payment made it so I didn't owe more than the value. Definitely worth the drive and their selection of cars seemed big! Also threw in the All-Weather Honda floor mats I asked about for free!!!
Mike Davis is simply totally focused on the customer and their buying experience
I've purchased two vehicles from Matia. All the staff with whom I have interacted were personable and professional. The sales staff knew their products... and the competing models and pricing was done without any of the hard sell techniques I experienced at some other dealers in the past. The service department staff are great. No upselling. Whenever I needed non routine service ( not often with Honda) they took the time to make sure they understood the problem. Service ( routine and other) was always completed within the time estimates provided and I've never had to return because of a problem with service. Last year I had a headlight bulb fail and went to the parts department for a replacement. One of the service advisors asked if I had a few minutes - he wanted to put the bulb in for me. Nice touch!
I have owned 5 Honda's from 2 other dealers and I have to say the experience I had at Jack Matia Honda was nothing less than extraordinary. My wife and... I had to buy a car quickly due to unforeseen circumstances (previous car totaled during an accident) and we fortunately ended up working with Don Groff and Randy Kelly in used cars at Matia. Unlike my past experiences where I felt like the uncomfortable sales pressure, these guys made us feel like family! Very accommodating, sensitive to our situation and needs, and willing to negotiate and make a deal that was fair on both ends. Thanks Don and Randy! I feel like we also gained a friend in the deal as we still frequently talk to Don and he is always willing to help us make a service appointments and work on future purchase deals even after the "sale was done". Don definitely goes above and beyond the Sales job and is a great person. I will recommend Jack Matia to everyone in the future. Thanks for the great experience and more importantly, the friendships!
Yes, WOW! I went to get an estimate on replacing the large plastic shroud on the underside of our 2016 CR-V. Instead, the expensive shroud was repaired... in the course of inspecting it and the car was washed, all at no charge. Now that is service as it should be!
I brought my son into Jack Matia for a safe and affordable vehicle. Based on a recommendation, I spoke with Michael Neri (General Manager) and he led... us to test ride 2 different models and introduced us to Pete Tobias in sales. Our experience with Pete was tremendous. He not only was extremely knowledgeable about each vehicle about,but related well to my son and put us in a car that best suited his needs. Pete ultimately made the process painless and enjoyable. I would (and have) highly recommend Jack Matia and their staff of Michael, Pete, and the rest of their staff to anyone interested in purchasing a new vehicle
When you need your new or used car serviced by a place you can trust, the people here will take care of you in their service department. Kurt & team are... professional in every respect, in this part of life people dread, getting their car worked on.
Crv's since 2004 and I had all maintenance done by the dealer . The appts are flexible and service is reliable.
I always take my Honda to this dealer for service, because they know me, know my car, and if it's not fixed right the first time, they make it right. And,... you get your car washed for free just for visiting.
Just purchased a Honda HR-V. We went to Jack Matia because they are family owned. Excellent customer service. The sales person did not push anything at... all. From here on out this is where we will purchase our vehicles. Oh yeah I was eligible for the GM family discount and still went with the Honda!