I won't go anywhere else! Even purchased my new GMC because the service department is so amazing! Nick and Cliff are the best! Always helpful and... honest!
Bought several cars at Vince Whibbs. Service has always been excellent. Wont go anywhere else. This last visit I purchased a set of tires and was given... a rebate I was unaware of- Great job!
This my third car through Vince Whibbs because they always give me exactly what I want for a great price. I will be back for car four in a couple of years.
Doing Business with Vince Whibbs over 10 years. I have purchase new and used cars and trucks. I do all my service with Vince Whibbs. This is the Best dealership... around.
Beginning in Oct 2017 I brought my truck in as a victim of the dreaded "Chevy Shake" uncorrectable vibration (google/youtube it). Service lied... and said it was my tires. Over 7 months they continued to lie and replace parts not related to the issue to bleed money from GM through warranty troubleshooting repairs to line their own pockets. I complained to GM. GM ordered a final repair attempt where the Service Manager Ed McCombs blamed my new set of tires which is obviously not the case. I proceeded to file for a lemon buy back and GM's first offer was complete buy back. "Now tell me, Mr. McCombs, does GM often buy back trucks that you claim have nothing wrong with them? With misjudgments so exceptional, are you competent to be service manager?" This is fraud of the warranty system at my expense. I was with out my truck for 38 days over 7 months and when they replaced the rear-end the service tech left out a gasket and all the gear oil leaked out causing me more unnecessary down time, gross incompetence. I bought 7 new Yukons and Sierras from Vince Whibbs over 14 years and everything was fine as long as nothing went wrong. I would avoid the dealership and '14-Present Sierras & Silverados if I were you.
took my car here to replace all the rubbers in my car spent $2300. when I got my car back my car is making a rattling sound from left rear susp. wheel.... the guy said might happened when they put my car up for repairs. at first they said is just something in my trunk. took everything out of my trunk and I was still hearing the sound. now they told me I have to replace both shocks and it will coast me almost $500. I will never let them touch my car again!
We are sorry you feel that way. If you remember you brought your vehicle in for us to correct a condition created by another repair shop. That repai...r was made and the $2300 was reimbursed by that shop. At that time,we were not aware of any other concerns. We have since been able to give you an estimate for repairs regarding the noise and you have declined. If you have changed your mind, please let us know.
I met Robert Cassell in 2016 with my wife, Cathy. We drove a 2500HD Denali, and a 1500 Denali. I told him ,I would do a lot of research and studying, before... I was sure. He always answered my questions and never pressured me. Two years later, I ordered a 2018 HD Denali. What a great experience. We will do more business in the future! Thank you to Robert and Rick!
Great satisfaction of maintenance and price of maintenance.
Robo Whibbs did an incredible job with the sale of my vehicle. He was very professional and very knowledgeable of the product.
Cliff always makes me feel taken care of. The problem I brought the car in for was resolved quickly.