Vince Whibbs Buick GMC Cadillac

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Reviews

Average Ratings

4.2
14 lifetime reviews.
  • Outstanding

    Outstanding people that took care of an immediate problem immediately!


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    Outstanding people that took care of an immediate problem immediately!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Service and new tires

    Excellent experience from start to finish! Love the quality and professional manner everything is handled!


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    Excellent experience from start to finish! Love the quality and professional manner everything is handled!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Special Thanks to EARL in Service Department

    On January 4 EARL in Service Dept. took a call as we were stranded at Target 9 mile road and Van would not go into gear. Earl worked with us thr...


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    On January 4 EARL in Service Dept. took a call as we were stranded at Target 9 mile road and Van would not go into gear. Earl worked with us through 3 or 4 phone calls to call tow truck and try to get transportation for me as I have Guillain Barre Syndrome and can't even stand up. Finally husband got gear to shift and I called Earl to stop his efforts to help us. For me Earl was just outstanding and exceptional in taking care of us,

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lorrie

    I would Never buy another car from Vince Whibbs and the rest of the story will be on face book I have purchased a total of 5 vehicle never again


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    I would Never buy another car from Vince Whibbs and the rest of the story will be on face book I have purchased a total of 5 vehicle never again

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best in Pensacola

    The Vince Whibbs crew has gone ABOVE AND BEYOND my expectations. I have been welcomed into a new family. This is now my go to dealer and service d...


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    The Vince Whibbs crew has gone ABOVE AND BEYOND my expectations. I have been welcomed into a new family. This is now my go to dealer and service department. I now know way my grandfather and grandmother how been business with the Whibbs family for so long. Thank you Cherie Carvalis and Jonathan Hilt for all the help and assistance to make this vehicle purchase a smooth and painless deal. Brad Blanchard

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Overpriced Repairs!

    I brought my vehicle in for a diagnostic (for which they charged $90 starting) and they told me I needed new spark plugs and wires (which they did...


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    I brought my vehicle in for a diagnostic (for which they charged $90 starting) and they told me I needed new spark plugs and wires (which they did not have in stock). They wanted to charge me almost $400 for plugs and wires! Typically this service would run me between $110 and $150. In the end, they placed a "test wire" on the offending spark plug so I could drive home to Louisiana and charged me $140 all put together, no warrantee or guarantee of any kind on the wire, and no plugs included. I would never bring a vehicle here again.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • vinc whibbs

    we buy numerous cars and trucks from Vince Whibbs and other dealers in Pensacola and I find that the people at Vince whibbs are of the very best. ...


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    we buy numerous cars and trucks from Vince Whibbs and other dealers in Pensacola and I find that the people at Vince whibbs are of the very best. I would recommend them to anyone needing a good deal. Their service is top notch. They treat you like family. Everything is on the up and up. no suprises. The service dept. is truely the very best in the county. our service rep, Cliff Wallace is always more than willing to insure we receive the best treatment. Great people to deal with, none finer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nice people frightening service

    I have had my 2013 Sierra for about six months. Upon my first visit for oil change, they were relatively fast. A few days later I had pools of oil...


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    I have had my 2013 Sierra for about six months. Upon my first visit for oil change, they were relatively fast. A few days later I had pools of oil under my truck in my driveway. I crawled under and found I could hand turn the filter a half turn! It was leaking all around it. I went 2/7/14 for another service and tire rotation. Tuesday I was driving to work and noticed a knock. On the way home it was growing increasingly louder. I decided to take it and drop it off this morning. Well, I did not make it. MY LEFT FRONT WHEEL CAME OFF WHILE DRIVING IT. It slammed to the ground and I slid to a stop about 150-200 ft. I will say they seem serious about making it right and got right to work. The danger of the situation and lack of quality control is unbelievable. They are two for two in screw ups with my truck and after just the second visit resulting in what could have been disastrous, I could in no way recomend their service department.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Dishonest-Arrived with dents, damage & faded paint

    I purchased a used truck from this dealer last week(February 2014). It only had 55,xxx miles on it and was posted on "autotrader.com" and other si...


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    I purchased a used truck from this dealer last week(February 2014). It only had 55,xxx miles on it and was posted on "autotrader.com" and other sites. There were no pictures in the ad and so they sent some directly, but they weren't very good and the sales person(Joe Cascone) said he was doing his best but "...was trying to learn the technology)". During the closing process, I sent an e-mail to Joe specifically asking if there were any dents, dings, etc. and he said he personally drove it and said he "personally guarantees" that I will be satisfied with it. Once the truck arrived, the shipping company warned me that there were some body issues and said the the Business Manager from Vince Whibbs(Jimmy Driskell) refused to sign their inspection form that noted the condition before they loaded it on the truck. The truck has serious paint fading on the hood, roof and both front fenders. In order to fix it, those parts must be completely repainted. There is also a dent in the front fender that has started to rust. And, it appears that the rear dually fender has been hit because it has a crack in the plastic, several cracks in the paint and damage to the metal of the bed underneath the fender. The pictures Joe sent me did not show the flaws in the body or paint. The posted advertisement did not mention the issues either. I immediately called Joe back at the dealership and he said that he, "thought the truck looked good". I asked him about his personal guarantee and why he didn't tell me about the issues when I asked, and his response was that he didn't think it looked to bad. Once I realized I was going to get no satisfaction from the dealer, I called the BBB. They promptly educated me on the used car laws in Florida. She told me that Florida has some of the worst laws for the consumer and essentially the dealers can lie to you in writing and there is nothing you can do about it. They have NO legal requirement to be honest and there is NO recourse! Lesson learned...DON'T deal with Vince Whibbs and BE CAREFUL when buying a used car in Florida! I hope this review helps someone else avoid the disappointment and cost I am facing!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Vince Whibbs best car lot around

    No doubt about it they are the best car agency around ! Quick service and they will make you a deal ! Talk to Jim in used cars he is a great man !


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    No doubt about it they are the best car agency around ! Quick service and they will make you a deal ! Talk to Jim in used cars he is a great man !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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