Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
435 lifetime reviews.
  • First time Honda owner.

    Great experience all around... Dealt with dealership in person and online... Compared prices all over and got the best deal at Serramonte.


    Show Full Review

    Great experience all around... Dealt with dealership in person and online... Compared prices all over and got the best deal at Serramonte.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Oil change

    Overall great experience . Bobbie was a good service specialist


    Show Full Review

    Overall great experience . Bobbie was a good service specialist

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Serramonte Honda Customer Service

    Customer service with the finance manager at Serramonte Honda was HORRIBLE. He was rude, I felt very rushed, and he was difficult to understand. E...

    Dealer Response

    Francesca, We regret to hear you had a negative experience with our finance manager, but are glad you brought this to our attention. Please reach...


    Show Full Review

    Customer service with the finance manager at Serramonte Honda was HORRIBLE. He was rude, I felt very rushed, and he was difficult to understand. English was not his first language, which is fine but at least take the time to talk slower and be open to answer questions. He seemed very frustrated from the beginning of the process and was defensive about anything I asked. Worst customer service experience I've ever had. For this reason I will not ever do business with this company again.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Francesca, We regret to hear you had a negative experience with our finance manager, but are glad you brought this to our attention. Please reach out to our GM, Michael Spencer, at Michael.Spencer@serramontehonda.com, so we can learn how to better your experience. Thank you so much! -Your Honda of Serramonte Team


    Hide Full Review
  • Oil Change/Service

    I went in for an oil change. My appt was at 10am, and the oild change was completed around noon. Bobbie provided excellent customer service.

    Dealer Response

    Ratha, glad to hear our service team surpassed your expectations! Thanks for taking the time to leave us a review. Have a wonderful day and come b...


    Show Full Review

    I went in for an oil change. My appt was at 10am, and the oild change was completed around noon. Bobbie provided excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ratha, glad to hear our service team surpassed your expectations! Thanks for taking the time to leave us a review. Have a wonderful day and come back anytime! -Your Honda of Serramonte Team


    Hide Full Review
  • Honda of serramonte

    It was an easy process for me, I walked in and told them the car I wanted at the price I was willing to pay, they worked with me and the car was p...

    Dealer Response

    Thank you for taking the time to review us! We truly appreciate your positive feedback. Have a wonderful day! -Your Honda of Serramonte Team


    Show Full Review

    It was an easy process for me, I walked in and told them the car I wanted at the price I was willing to pay, they worked with me and the car was purchased.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We truly appreciate your positive feedback. Have a wonderful day! -Your Honda of Serramonte Team


    Hide Full Review
  • 5 star service

    Bobby Santos is always d'best, he always give his best to help you. Just look for him if you need for repair or service. Men you deserved 10star

    Dealer Response

    Thank you for taking the time to review us! We truly appreciate your five-star review. Come back anytime! -Your honda of Serramonte Team


    Show Full Review

    Bobby Santos is always d'best, he always give his best to help you. Just look for him if you need for repair or service. Men you deserved 10star

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We truly appreciate your five-star review. Come back anytime! -Your honda of Serramonte Team


    Hide Full Review
  • Oil Change

    I had left a couple of messages to schedule an appointment, even specifying the time I called in my message requesting an oil change. No one calle...

    Dealer Response

    Veronica Garcia, thank you so much for the positive review and detailed feedback! We regret to hear you were unable to reach us in a timely manner...


    Show Full Review

    I had left a couple of messages to schedule an appointment, even specifying the time I called in my message requesting an oil change. No one called me back within the day,so I called back the next day to schedule an appointment (which also took some time transferring me to the right department). After my scheduled appointment, I later had a question, so I left another voice message. Again, I did not receive a response within 2 days, so I had to call again. The day of my service appointment, I brought my car in at least 40 minutes early. Usually it takes 45 minutes just to check in my car. Checking in and the appointment took less than 1.5 hours this time. I was amazed at the promptness. That has never happened before when I take my car on a weekend and on time for my scheduled appointment. I will note to bring my car as close to opening time to be seen right away.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Veronica Garcia, thank you so much for the positive review and detailed feedback! We regret to hear you were unable to reach us in a timely manner for an oil change. Have a wonderful day and come back anytime! -Your Honda of Serramonte Team


    Hide Full Review
  • CAR REPAIR

    EXCELLENT SERVICE - THE REP BOBBY WAS GREAT - WE ALWAYS HAVE OUR CARS SERVICED HERE BECAUSE THE SERVICE IS SO GOOD!

    Dealer Response

    Robert, We appreciate you for taking the time to review us! We strive for five-star reviews, and it sounds like you had an excellent time. Please...


    Show Full Review

    EXCELLENT SERVICE - THE REP BOBBY WAS GREAT - WE ALWAYS HAVE OUR CARS SERVICED HERE BECAUSE THE SERVICE IS SO GOOD!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, We appreciate you for taking the time to review us! We strive for five-star reviews, and it sounds like you had an excellent time. Please reach out to our GM, Michael Spencer, at Michael.Spencer@serramontehonda.com, so we can learn about your one-star review. Thank you! -Your Honda of Serramonte Team


    Hide Full Review
  • Honda Service

    Fast and efficient service. They diagnosed the problem and fixed it under warranty. I also appreciated the free shuttle service to and from my home.

    Dealer Response

    Perfect! Glad to hear your experience was above satisfactory. We appreciate your feedback!. Come back anytime! -Your Honda of Serramonte Team


    Show Full Review

    Fast and efficient service. They diagnosed the problem and fixed it under warranty. I also appreciated the free shuttle service to and from my home.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Perfect! Glad to hear your experience was above satisfactory. We appreciate your feedback!. Come back anytime! -Your Honda of Serramonte Team


    Hide Full Review
  • Honda of Serramonte - Shane Wu sales manager

    Shane helped tremendously in making the car buying experience smooth and painless.

    Dealer Response

    Hello, Dennis! Thank you for your positive review. Your feedback is greatly appreciated. We are glad to hear you had an excellent experience. Have...


    Show Full Review

    Shane helped tremendously in making the car buying experience smooth and painless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Dennis! Thank you for your positive review. Your feedback is greatly appreciated. We are glad to hear you had an excellent experience. Have a wonderful day!? -Your Honda of Serramonte Team


    Hide Full Review