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I have been a loyal customer of McCarthy Hyundai for almost 10 years. I have an issue with my car, looks like it could be an issue with Hyundai extended... the warranty on airbag issue as my airbag light is on all the time now and McCarthy can't get me in as soon as possible. So with this light on I have no driver airbag per the service representative. To me this is a pretty big deal. So when they could get me in I asked if they had a loaner car as I work fulltime and that's when I'm told they no longer offer loaner vehicles. (This is one of the reasons I chose McCarthy because of this service they offered their customers). So, I'm praying that nothing happens to where I would need my airbag to deploy! I have NEVER taken my vehicle anywhere else for service or for ANY oil changes and this is what I get as being a loyal customer. I have always given good responses to my surveys that are sent to me after my service experience, so this is very hard for me to post this but I feel it's necessary.
We apologize for any inconvenience faced during your recent experience at our service center, Kristy. Safety is one of our top priorities here at McCa...rthy, and it is our understanding that our Service Team is working with you to arrange alternate transportation while your vehicle repairs are being addressed. If you need anything else in the meantime, feel free to contact me via email at firstname.lastname@example.org, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
I bought a 2014 Dodge Ram and traded my 2014 Dodge Ram. For the most part they were good and quick to let me test drive it. The vehicle was in good shape,... clean. And the salesman was really nice. My biggest complaint was when the talks about my trade came up. I don't know who the appraiser is or the manager or who ever prices out the trade but they are just terrible. Please do not insult the buyer by giving them a low ball number for a trade on a truck that is worth 2 to 3 thousand more than you were going to offer. They finally got to the price KBB had but that was a little ridiculous how much I had to get them just to get there. Also, who ever the manager was must think buyers are dumb because the second he said "you know we are losing money on this trade" I rolled my eyes and said sure. They are selling my old truck for $6000 more than what they paid. Other than that, the people (minus the manager) were great. It did take forever to get all the paper work done. I was there for a good 4 hours (no joke). Just do your research and don't let them basically take your trade for nothing.
We're so thrilled to hear you had such a fantastic experience while at our dealership. Thank you for the 5 stars!
Anthony was very good. Would recommend. Really seemed to care about us.
Hello, Rick! Thank you for the feedback on Anthony. We will be happy to let him know that his five-star service is being recognized. Have a wonderful ...weekend!
We worked with Robert Fitzgerald to find a Rainforest Santa Fe. He went above and beyond to find one for us. We highly recommend working with Robert for... your next Hyundai. He even called the morning after we picked up our car to make sure we didn't have any other questions and told us to call or come in anytime if we did have questions.
Thank you for letting us know about the excellent service you received from Robert! Please let us know if there is anything we can do for you.
My wife and I were pricing a Santa Fe from many different dealerships and Rodney and Ryan gave me the best price from all of them. They both were very... easy to deal with no pressure salesmanship.
Thank you for letting us know about the excellent experience you and your family received from Rodney and Ryan. Please let us know if you have questio...ns or comments at any time!
The body shop is the worst. They have had my car for 11 days and keep trying to pass of their work as acceptable. More damage has been done to my car then... when i brought it in. They are awful to deal with and I still do not have my car back.
I inquired about a vehicle online and wanted a cash price since I would have been traveling 2hrs away to look/purchase, they would not give me a cash price.... So I looked elsewhere, purchased another vehicle and told the salesman that they lost the sale due to not giving a cash price and being upfront. I then told the salesman not to call or text anymore, he proceeded after the text message to call and leave a voice message that same day and then call the next day after that. Their sales tactics is like every other mega dealership and is pathetic for a "family owned" dealership that supposedly strives on customer service.
We regret to hear that your experience wasn't all that it could have been, Sean. We always want to provide our customers with clear and helpful infor...mation. We would appreciate a chance to restore our good reputation with you; please contact me so I can work on making things right. -Karl Kramer, Communications Director, 913-800-1155, email@example.com
I worked with Michael to purchase a used vehicle. Michael Huskey was great to walk me through, in detail, the car buying experience and address what would... work best for my personal situation. I highly recommend Michael, along with the McCarthy Auto Group in Blue Springs.
Thank you for the review! We're happy that Michael was able to meet your wants and needs. We appreciate your business and your recommendation!
Overall I had a good experience at the dealership. Appreciate Anthony's help in the process.
Thank you for the review, Bob! We appreciate your business!
My sales professional was Anthony Quilici, he was ready to help me as soon as i got there. He was very easy to talk to and easy to get along with. He knew... a lot of information about my car and answered all questions I had. I would highly recommend McCarthy Hyundai and Anthony.
Thank you for the review, Katie! Each and every member of our team is dedicated to making our customers feel welcome and relaxed as well as to provide... them with their expert knowledge. We look forward to serving you again in the future!