Reviews

4.7 out of 5 4.7
139 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 4, 2018

    My buying process was a great experience!!!!! I really enjoyed the end the employees make sure I was happy and taken care of

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joann, we're pleased to hear everything was completed to your satisfaction! If there is anything else we can do to assist you, please let us know...! Take care!

  • 3.0 out of 5
    August 24, 2018

    Before i took my truck in I explained in detail in writing and on the phone that i wanted to see how much it would cost to find why my fuel gauge was... always on empty, after i checked out instrument cluster, changed sending unit x2 tested send unit 15 olms empty 150 full, ran separate wire from sending unit to instrument cluster, performed instrument cluster test and changed it out new one did the same thing so we put original back in and tested it cluster good gas gauge still reads empty. Only item that was not tested was the anti slosh module I was told sir it will cost your $ 125 to run a complete test to find out whats going on . When i took it in to drop it off I was informed by Megan it could take many hours to figure this out . I only want to spend another 125.00 not 500 to 1000 truck is not worth it. . I will drive with it showing empty . I was told its is difficult to pull the instrument panel off . we had it off three times only 6 screws took 15 minutes . The anti slosh module is the only item we could not test. i need to call manager i fear a 1000 bill just to evaluate why cluster reads empty. when on the phone i was told 125.00 not 125.00 an hour. i will post again the findings . i will post again their cost and findings and tweet it on twitter. as of right now i am going to say based on the pre quote and quote when truck arrived was vast different. i could took it to Fa where my nephew worked . i am going to say no i would not recommend but this could change, see my second review . i basically do not trust dealerships. Had a bad experience with a Jim Massey Chevrolet.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thomas, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this mat...ter so we can work with you to reach a resolution. Please contact us at your earliest convenience and we will do our best to make this right. Service Manager, Greg Southard (850) 682-2721

  • July 18, 2017

    Overall it was great, no sitting around, Salesman Mack did a fantastic job. Very streamlined transaction

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for your wonderful response to the quality of service our Staff provides! Check our social media pages to stay in the loop on produc...t news and updates so we can help you again on your next visit!

  • 5.0 out of 5
    August 13, 2018

    Even though it was pre shopping, my experience with Hub City Ford was great!! The sales women kept in touch with me daily with new ideas and inventory... to choose from!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anythi...ng else we can do for you! Safe travels!

  • 5.0 out of 5
    July 24, 2018

    Very friendly personnel and very professional. Service managers do a great job. Wish they were closer to my home in Freeport but their worth the drive.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever a...nything else we can do for you! Safe travels!

  • 5.0 out of 5
    April 9, 2018

    My daughter, Cassidy, and I were shopping for a used car for her very first car. We ended up going with a new car because of the rebates and great deal... offered to us. She was able to buy a 2018 Ford Fiesta. We had the best team working with her. She is beyond happy with her new car and so am I. Two thumbs up. Thank you all for making her first car buying experience a great one. We will be recommending you and you will receive more business in our future. Thank you again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 19, 2018

    pay to rotate my tires and thet did not do it went back to rotate my tires and my hub cap flu off before i left the parking lot i am wating for what the... service manger is going to tell me

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, we are so disappointed to learn of this situation you have described. Please reach out to our Service Manager, Greg Southard, at (850) 682-2721... if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you.

  • 5.0 out of 5
    January 20, 2018

    My salesman Darius was great. No pressure to buy at all which made me less likely to run for the door. It was a very good experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2018

    Service was quick and efficient... staff friendly and knowledgeable...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joanna, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Saf...e travels!

  • 5.0 out of 5
    January 3, 2018

    Excellent as always all personnel involved were very professional and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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Hub City Ford

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