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Reviews

Average Ratings

4.4
50 lifetime reviews. Includes reviews of Lee Imports from DealerRater.com
  • A wonderful dealership!!
    March 18, 2017

    We just purchased a Jetta from Lee. They have amazing customer service and so easy to work with!! They are not over the top and do not use high pr...

    Lee Volkswagen Subaru

    Thank you for the great feedback! We are so glad to hear you had such a great experience at Lee Volkswagen. Thank you for allowing us to earn your...


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    We just purchased a Jetta from Lee. They have amazing customer service and so easy to work with!! They are not over the top and do not use high pressure sales into something you do not want. We will definitely be back!!

    Does recommend this dealer
    Lee Volkswagen Subaru

    Thank you for the great feedback! We are so glad to hear you had such a great experience at Lee Volkswagen. Thank you for allowing us to earn your business and we look forward to seeing you again soon!


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  • Ask for Cory Johnson. The BEST!!
    December 19, 2016

    We went there to test drive and start the process of buying a 2017 Outback. Cory was outstanding. Very easy to work with, no pushy sales pitch, ...


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    We went there to test drive and start the process of buying a 2017 Outback. Cory was outstanding. Very easy to work with, no pushy sales pitch, didn't try to sell us a certain type or trim. He allowed the amazing Subaru to sell itself and he was extremely accommodating when it came time to deal with the numbers. He and Kim Eberhart(sales manager) worked diligently to work out the cost. When the dust settled...they actually ended up beating the price I was wanting to pay!! Unfortunately, the exact car that we wanted was not available and they would've had to order it. That's the down side of living in a small town and having a small dealership I suppose. We were in a hurry and not able to wait the 6-8 weeks for the car. So we actually ended up driving quite a distance (6 hrs.) to purchase the car at another dealer. All of that said, I am looking forward to working and dealing with them in the future for what I expect will be another Subaru joining our family soon. They will get our business next time!! They are great and I suggest you check them out first!! Thanks Cory and Kim. R/ DD

    Does recommend this dealer

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  • Bad customer service!
    August 27, 2016

    This is the third time we were treated poorly at LEE Subaru! We went in there ready to buy, love Subarus in general, we were told that they make n...


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    This is the third time we were treated poorly at LEE Subaru! We went in there ready to buy, love Subarus in general, we were told that they make no deals and it is what it is! Really? So I called the next day and got an employee, Stacey Riley, who actually sold me a 2016 Subaru Crosstrek! I was very pleased with her and I love my Subaru! However, we are now in the market for the WRX and went up to Lee Subaru this am and we told we could not drive a preowned WRX because they don't wanna put miles on it!!!! Really!? After I bought a 30,000$ car from them!!!!! My in laws are also ready to buy a Subaru! They just lost about 80,00$!!!! I will never step foot into that business again!!!!! I also have a VW that I bought there and they told me that the air conditioner needed time to get cold! Well the whole thing was broken and it was on my dime!!! They would not help At all! I am a disabled veteran and my husband is an engineer with the US AIR FORCE! I am appalled at this and I will gladly take my business to Pensacola!!!! Good riddance! Piss poor customer service!!!! I plan on letting the Subaru corporation that people that represent them are turning around hard working military families money!!!!!!!

    Does not recommend this dealer

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  • A True Sales Professional
    August 3, 2016

    Over the last twenty years, I have trained thousands of sales professionals and I am seldom impressed by them. Stacy Riley is an exception. She is...

    Lee Volkswagen Subaru

    Thank you Mr. Clark for the great feedback. We are dedicated to providing customers with an outstanding sales experience in a comfortable, low-pre...


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    Over the last twenty years, I have trained thousands of sales professionals and I am seldom impressed by them. Stacy Riley is an exception. She is a master at bonding and rapport and instantly able to connect and establish genuine trust. Her directness and candor is refreshing. Lee is extremely fortunate to have this consummate sales pro on their team. Steve Clark Sales Psychologist and Sales Transformation Virtuoso

    Does recommend this dealer
    Lee Volkswagen Subaru

    Thank you Mr. Clark for the great feedback. We are dedicated to providing customers with an outstanding sales experience in a comfortable, low-pressure showroom environment. Thank you for allowing us to earn your business and we look forward to seeing you in the future.


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  • Great!
    August 3, 2016

    Stacy Riley was very professional and helpful. I would definitely recommend purchasing a Subaru at this dealership, and I look forward to having ...

    Lee Volkswagen Subaru

    Thank you for the wonderful feedback. We are committed to providing customers with an easy, low-pressure sales experience and helping them find th...


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    Stacy Riley was very professional and helpful. I would definitely recommend purchasing a Subaru at this dealership, and I look forward to having all of my vehicle servicing done at this location.

    Does recommend this dealer
    Lee Volkswagen Subaru

    Thank you for the wonderful feedback. We are committed to providing customers with an easy, low-pressure sales experience and helping them find the car they really want. Thank you for allowing us to earn your business and we look forward to seeing you again in the future.


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  • Best car Buyiny Experience Ever
    August 1, 2016

    This was the best car buying experience we have ever had. I contacted Lee Subaru via email and Stacey Riley contacted me immediately. We talked ...

    Lee Volkswagen Subaru

    Wow, Christopher, what can we say except thank you so much for not only the great feedback, but taking the time to go into such detail about your ...


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    This was the best car buying experience we have ever had. I contacted Lee Subaru via email and Stacey Riley contacted me immediately. We talked on the phone a couple of times and also via text and email. I wasn't sure if we wanted to buy a New Subaru that was in stock or order one. I decided to order one and get exactly what I wanted. I wasn't sure if the cost was going to be more since I was ordering but Stacey assured me I could still get a great price whether ordering or buying off the lot. Stacey was up front and honest about everything. I wouldn't say I was a difficult customer but I asked a lot of questions about the vehicle I was buying, the pricing and the financing. Stacey always had the answer or she found out and contacted me immediately. Kim Eberhart also helped out and made it a wonderful buying experience. Everybody at the dealership came out to introduce themselves including the service manager, and the other salespersons. We received a fair deal and we would recommend this dealership to anybody looking to buy a Subaru. When it came time to finance Stacey said in our first conversation that Lee Subaru could do better than most everybody's interest rates. I had my doubts so I shopped my local bank, credit union, USAA and online banks. I did find a decent rate but Jeff West (Business Manager) was able to do a little better, which made purchasing our new Subaru very easy. We showed up to the dealership to pick up the vehicle and all the paperwork was ready, a couple of signatures and we were done. Stacey took the time to go over the vehicle with us and explained all of the electronics and accessories. We could have bought our vehicle at our local Subaru dealership in Pensacola thinking we would support our local dealer, but found that after test driving there and talking to the salesman we felt like it was going to be another typical deal where the salesperson is only thinking of themselves and not the customer being happy. Stacey was more upfront with everything and we weren't being told typical car buying lines from the salesperson. This is the first car deal that we actually felt good about when we left the dealership. Thank You Christopher T

    Does recommend this dealer
    Lee Volkswagen Subaru

    Wow, Christopher, what can we say except thank you so much for not only the great feedback, but taking the time to go into such detail about your experience. It helps us immensely when we have someone take the time to let us know exactly what we have done right or what we may have done wrong. We strive to make great customer service our number one priority and we are so pleased that everyone hit the mark with you. Enjoy the new vehicle and we look forward to seeing you again soon!


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  • Great Sales Experience
    June 28, 2016

    Jeff Holthaus helped my daughter buy a used 2014 VW Jetta a couple weeks ago and she said it was the best experience she's ever had buying a vehic...

    Lee Volkswagen Subaru

    Hi Stephanie, thank you for the great feedback! We're so glad to hear that both you and she were so pleased with the experience. Thank you for all...


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    Jeff Holthaus helped my daughter buy a used 2014 VW Jetta a couple weeks ago and she said it was the best experience she's ever had buying a vehicle. I live in Portland Oregon and she's active duty Navy stationed near the dealership. Jeff was happy to jump on speaker phone with me during the sales process to talk through a short list of vehicles that she was considering. We talked through warranty, trim options and other features. I wanted to allow her to make this decision "on her own" but wanted to be there for her questions. My daughter has called me, sent texts and pictures nearly daily telling how much she loves her car and so happy she was able to work with the good ppl at Lee Volkswagen. Thank you for taking care of my daughter as if she was your own!! Stephanie R

    Does recommend this dealer
    Lee Volkswagen Subaru

    Hi Stephanie, thank you for the great feedback! We're so glad to hear that both you and she were so pleased with the experience. Thank you for allowing us to earn your business. It was our pleasure to take care of your daughter and we welcome both of you to the Lee Automotive family!


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  • Thank You Stacy For Taking Care Of My Michaela; Great Job!
    June 27, 2016

    All the staff at Lee Subaru did a great job helping find the right car for Michaela. She needed a safe dependable car to take back to College thi...

    Lee Volkswagen Subaru

    Thanks for the great feedback. We are so pleased to hear that you were happy with your experience at Lee Subaru and we appreciate you allowing us ...


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    All the staff at Lee Subaru did a great job helping find the right car for Michaela. She needed a safe dependable car to take back to College this Fall. Stacy provided a no pressure car buying experience and worked with Michael and me to answer all our questions. Gary Smith also did an excellent job explaining all the paper work and helping us finalize the deal. Thanks to all at Lee Subaru!

    Does recommend this dealer
    Lee Volkswagen Subaru

    Thanks for the great feedback. We are so pleased to hear that you were happy with your experience at Lee Subaru and we appreciate you allowing us to earn your business. Have a great school year!


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  • Stacy Riley is Fantastic!!!
    June 26, 2016

    The whole experience from start to finish was absolutely fantastic! I inquired through their website and spoke with Stacy Riley via email, set up ...

    Lee Volkswagen Subaru

    Thank you so much for the great feedback! We are so glad to hear that you were pleased with your experience at Lee Volkswagen. Enjoy the new vehic...


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    The whole experience from start to finish was absolutely fantastic! I inquired through their website and spoke with Stacy Riley via email, set up a test drive for the next day, and the rest is history! Stacy was a breath of fresh air in terms of "car salespeople" goes and I enjoyed every single encounter we had! They went above and beyond for me, even removing some ugly pin striping from the vehicle without a single hesitation! Ask for Stacy, you won't be sorry! I will recommend Lee VW to anyone looking to purchase a new or used vehicle!

    Does recommend this dealer
    Lee Volkswagen Subaru

    Thank you so much for the great feedback! We are so glad to hear that you were pleased with your experience at Lee Volkswagen. Enjoy the new vehicle and we look forward to seeing you again soon!


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  • Good experience in purchase and service
    June 23, 2016

    Bought a new Golf and had it serviced here for several years. Very nice experience, no pressure, and felt like I was treated well. Service staff...

    Lee Volkswagen Subaru

    Thank you Mr. Galt, we appreciate your business and thank you for the feedback. We look forward to seeing you again soon.


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    Bought a new Golf and had it serviced here for several years. Very nice experience, no pressure, and felt like I was treated well. Service staff very courteous and I felt like quality work was done. It's a small, older dealership, but a good one.

    Does recommend this dealer
    Lee Volkswagen Subaru

    Thank you Mr. Galt, we appreciate your business and thank you for the feedback. We look forward to seeing you again soon.


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