I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Salespers...ons name was Derek. He was friendly, knowledgeable, and professional. We took a test drive in the 2007 BMWxi I was looking at and quickly came to an agreement on price. Afterwards, I realized that since the car was barely ready to be shown they probably would have rubbed out some of the dings that the car had. I called Derek the next day and asked if he would have their “ding guy” fix the dings he could. Even though the sale was already finalized and he didn’t have to, Derek took it upon himself to go the extra mile and looked into it for me. Sure enough he was able to get the Dealership to fix the dings even though it was going to be extra time and expense on their part. Then 3 days after having the car the service engine soon light came on. They offered to drive me a loaner all the way to Meriden CT where I work and bring my car back to fix it. I again notice a problem with the lumbar switch popping off/broken. At this point I was dealing with the service department and ended up dealing with a Sales Manager/Rep named Kevin. I explained the problem to Kevin and he agreed to try and have it fixed for me. Since this was not a safety issue, they were under no obligation to fix this $400 item. None the less, Kevin came through for me and didn’t charge me a dime. By the next day my car was delivered back to me at my workplace in Connecticut and the loaner was taken back. What can I saw but WOW! I can’t remember the last time a company was willing to so far above and beyond just to make things right. Even after the sale! If your ever in the market for a car and want to deal with a dealership that truly understands Quality 1st class service, Fathers and Sons is the place to go.
Negative experience with this dealership - did not feel management staff were honest or responsive. Won't buy from them again.
I went to Volvo to see a Audi but I didn't end up taking it home but I was impressed with the salesman tom a older gentleman he was very down to earth... and very helpful and I felt no pressure from him at all and I much enjoy the experience even though I did not end up with the car
5.0 star rating 8/9/2016 OUTSTANDING Dealer! I purchased a pre-owned car from Fathers and Sons Audi and the service was amazing. I live in St. Lo...uis and they took additional pictures of the car for me and described it in great detail so I felt comfortable before flying to pick it up. When I showed up, it was exactly as described and I was in and out of the dealer in less than an hour. It probably would have been even less time, but my salesman was helping me get free tickets to a local attraction in town. Vinnie and Chuck, my sales team, were OUTSTANDING! I might just have to fly to MA every time I want to buy a car now!!!
Susan is absolutely wonderful in taking care of everything and keeping me updated. I always feel like I'm in good hands, in sales with Vin Fusano, an...d in service with Susan, with F&S.
I was treated with courtesy and provided with useful information about the cars I was interested in, but not given the hard sell. I enjoyed my visit a...nd will definitely be back when the time comes to purchase a new vehicle.
Thank you for your review and business as a customer, Earlon. It is our goal to provide every one of our customers with the kind of excellent service ...you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Damon Cartelli, President and Owner
Was kept informed on the status of the repair. After the repair was complete my car was brought to my place of work so I did not need to find a ride -... nice!
Thanks for the kudos, Richard. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Plea...se feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Damon Cartelli, President and Owner
The team at Fathers and Sons is always professional and friendly. I am happy with the sales and the service at all times.
Thanks so much for this great review, Marlene. We try to create a friendly and professional experience for all of our customers. The fact that you go ...out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Sincerely, Damon Cartelli, President and Owner
Sue Ray provide me VIP treatment, provide me a proper assessment, estimates and delivered a rental car that I like to test drive up sell at the same t...ime. I requested a 2016 Q5 white and connected me to the Sales staff.
Hey George! Thank you for this great review! Sue is truly an exceptional employee and we appreciate her for giving you a great experience! Don't hesit...ate to reach out if you have any further questions or needs. Sincerely, Damon Cartelli, President and Owner
I would highly recommend this dealership. My leasing experience was the best I've ever had. Every person I dealt with was professional, knowledgable a...nd friendly. They kept in touch with me as my new Audi was being "built". Pick-up was easy and they explained everything I needed to know about my new car. It drives beautifully and I know I will enjoy it. Have already broadcast my pleasure to my friends. Thank you Fathers and Sons for making my leasing experience a good one.
Cindy, We appreciate you for letting others know about your experience at Fathers & Sons Audi. If you ever need anything in the future, please don't h...esitate to let us know. Take care! Sincerely, Damon Cartelli, President and Owner