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Reviews

Average Ratings

4.9
49 lifetime reviews.
  • 1st class customer service

    I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Sales...


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    I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Salespersons name was Derek. He was friendly, knowledgeable, and professional. We took a test drive in the 2007 BMWxi I was looking at and quickly came to an agreement on price. Afterwards, I realized that since the car was barely ready to be shown they probably would have rubbed out some of the dings that the car had. I called Derek the next day and asked if he would have their “ding guy” fix the dings he could. Even though the sale was already finalized and he didn’t have to, Derek took it upon himself to go the extra mile and looked into it for me. Sure enough he was able to get the Dealership to fix the dings even though it was going to be extra time and expense on their part. Then 3 days after having the car the service engine soon light came on. They offered to drive me a loaner all the way to Meriden CT where I work and bring my car back to fix it. I again notice a problem with the lumbar switch popping off/broken. At this point I was dealing with the service department and ended up dealing with a Sales Manager/Rep named Kevin. I explained the problem to Kevin and he agreed to try and have it fixed for me. Since this was not a safety issue, they were under no obligation to fix this $400 item. None the less, Kevin came through for me and didn’t charge me a dime. By the next day my car was delivered back to me at my workplace in Connecticut and the loaner was taken back. What can I saw but WOW! I can’t remember the last time a company was willing to so far above and beyond just to make things right. Even after the sale! If your ever in the market for a car and want to deal with a dealership that truly understands Quality 1st class service, Fathers and Sons is the place to go.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • BEST CAR BUYING EXPERIENCE EVER!

    5.0 star rating 8/9/2016 OUTSTANDING Dealer! I purchased a pre-owned car from Fathers and Sons Audi and the service was amazing. I live in St...


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    5.0 star rating 8/9/2016 OUTSTANDING Dealer! I purchased a pre-owned car from Fathers and Sons Audi and the service was amazing. I live in St. Louis and they took additional pictures of the car for me and described it in great detail so I felt comfortable before flying to pick it up. When I showed up, it was exactly as described and I was in and out of the dealer in less than an hour. It probably would have been even less time, but my salesman was helping me get free tickets to a local attraction in town. Vinnie and Chuck, my sales team, were OUTSTANDING! I might just have to fly to MA every time I want to buy a car now!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    Susan is absolutely wonderful in taking care of everything and keeping me updated. I always feel like I'm in good hands, in sales with Vin Fusano...


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    Susan is absolutely wonderful in taking care of everything and keeping me updated. I always feel like I'm in good hands, in sales with Vin Fusano, and in service with Susan, with F&S.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    I was treated with courtesy and provided with useful information about the cars I was interested in, but not given the hard sell. I enjoyed my vis...

    Dealer Response

    Thank you for your review and business as a customer, Earlon. It is our goal to provide every one of our customers with the kind of excellent serv...


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    I was treated with courtesy and provided with useful information about the cars I was interested in, but not given the hard sell. I enjoyed my visit and will definitely be back when the time comes to purchase a new vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review and business as a customer, Earlon. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Damon Cartelli, President and Owner


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  • Audi warrantee service

    Was kept informed on the status of the repair. After the repair was complete my car was brought to my place of work so I did not need to find a ri...

    Dealer Response

    Thanks for the kudos, Richard. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. ...


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    Was kept informed on the status of the repair. After the repair was complete my car was brought to my place of work so I did not need to find a ride - nice!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kudos, Richard. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Damon Cartelli, President and Owner


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  • great service and facilities

    The team at Fathers and Sons is always professional and friendly. I am happy with the sales and the service at all times.

    Dealer Response

    Thanks so much for this great review, Marlene. We try to create a friendly and professional experience for all of our customers. The fact that you...


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    The team at Fathers and Sons is always professional and friendly. I am happy with the sales and the service at all times.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks so much for this great review, Marlene. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Sincerely, Damon Cartelli, President and Owner


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  • VIP Service

    Sue Ray provide me VIP treatment, provide me a proper assessment, estimates and delivered a rental car that I like to test drive up sell at the sa...

    Dealer Response

    Hey George! Thank you for this great review! Sue is truly an exceptional employee and we appreciate her for giving you a great experience! Don't h...


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    Sue Ray provide me VIP treatment, provide me a proper assessment, estimates and delivered a rental car that I like to test drive up sell at the same time. I requested a 2016 Q5 white and connected me to the Sales staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hey George! Thank you for this great review! Sue is truly an exceptional employee and we appreciate her for giving you a great experience! Don't hesitate to reach out if you have any further questions or needs. Sincerely, Damon Cartelli, President and Owner


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  • AUDI Q3 2016

    I would highly recommend this dealership. My leasing experience was the best I've ever had. Every person I dealt with was professional, knowledgab...

    Dealer Response

    Cindy, We appreciate you for letting others know about your experience at Fathers & Sons Audi. If you ever need anything in the future, please don...


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    I would highly recommend this dealership. My leasing experience was the best I've ever had. Every person I dealt with was professional, knowledgable and friendly. They kept in touch with me as my new Audi was being "built". Pick-up was easy and they explained everything I needed to know about my new car. It drives beautifully and I know I will enjoy it. Have already broadcast my pleasure to my friends. Thank you Fathers and Sons for making my leasing experience a good one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Cindy, We appreciate you for letting others know about your experience at Fathers & Sons Audi. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Damon Cartelli, President and Owner


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  • Great Team

    The Service representatives all make me feel as if I am the most important service they are working on that day. Good feeling!

    Dealer Response

    Hi Marvin and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fathers & Sons Audi. We are dr...


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    The Service representatives all make me feel as if I am the most important service they are working on that day. Good feeling!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Marvin and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fathers & Sons Audi. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Damon Cartelli, President and Owner


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  • Excellant cusomer service

    When I called to make, and then change my service appointment, the customer service reps were outstanding. At the dealership. the service person w...

    Dealer Response

    Bob, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time t...


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    When I called to make, and then change my service appointment, the customer service reps were outstanding. At the dealership. the service person was very friendly and professional, and the service was finished in about the time he estimated.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bob, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. If you need anything else for your vehicle, please let us know. Sincerely, Damon Cartelli, President and Owner


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