Coggin Nissan at the Avenues

New 877-574-8112 Dealer Website
Used 877-565-3998 Email Dealer
Service 877-581-4123

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Reviews

Average Ratings

4.3
422 lifetime reviews. Includes reviews of Coggin Nissan at the Avenues from DealerRater.com
  • Great experience

    Everyone was very professional and honest , was treated like family


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    Everyone was very professional and honest , was treated like family

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Retail Service Specialist

    I went shopping for a used vehicle about two weeks ago. Several dealerships told me my only option was put down a substantial down payment and buy...


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    I went shopping for a used vehicle about two weeks ago. Several dealerships told me my only option was put down a substantial down payment and buy a new vehicle for a much larger price than I wanted to spend. I went to Coggin Nissan and spoke with Kyle Smith. With his help and the assistance of the used car manager, he put a great deal together for me. We'll be finalizing the deal later this week.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience at this dealer
    December 28, 2016

    They quoted me a price out the door over the phone and when I went in 2 days later to actually purchase, they stuck to their word and sold me the ...

    Coggin Nissan at the Avenues

    Steve, we know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the...


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    They quoted me a price out the door over the phone and when I went in 2 days later to actually purchase, they stuck to their word and sold me the car at the price the promised. It was a great experience and I couldn't be happier with my 2016 Murano Platinum.

    Does recommend this dealer
    Coggin Nissan at the Avenues

    Steve, we know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business. We hope you enjoy many happy years of driving your 2016 Nissan Murano Platinum. Ron Messinetti, General Manager


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  • Bad Experience
    December 20, 2016

    The only thing that I cannot complain about is the car itself. The man who sold me the car gave me incorrect information about the car and it's wa...

    Coggin Nissan at the Avenues

    Donavan, I am so sorry that your visit was a negative one. Providing a great customer service and sales experience to our customers is our top pri...


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    The only thing that I cannot complain about is the car itself. The man who sold me the car gave me incorrect information about the car and it's warranty. After test driving the vehicle, the used car manager told me that I had to buy the car immediately or the car was going to be taken to a different dealership across the state (followed by a long elaborate story) and dangled the keys in my face demanding I decide on the spot whether or not I would purchase the vehicle. He denied me five minutes to make a phone call and handed the keys to a tow truck driver. Interestingly enough, an hour and a half later when I finally decided I would buy it, the car was still there. The buying process took almost 7 hours. The Finance Manager told me that the warranty was about to expire so I ended up purchasing an extended warranty. I got home and the seat broke so I took it to a dealership closer to home and upon asking questions, I find that my car still had a free manufacture's warranty for 30k more miles. I called the sales manager at Coggin Nissan and he said I could just take the warranty that I purchased and add it on to the manufacturers warranty. When I got there, a different finance manager tells me that is not possible and insists that the other dealership was lying about my existing warranty because they want more money. The only people lying to you in order to get more money is the People at Coggin Nissan. If you want to be pressured, lied to, confused, and taken advantage of, then go to Coggin Nissan. If not, I suggest you shop somewhere else!

    Does not recommend this dealer
    Coggin Nissan at the Avenues

    Donavan, I am so sorry that your visit was a negative one. Providing a great customer service and sales experience to our customers is our top priority. I would like to hear more about your visit, so please contact me at 904-694-4701, so that we can discuss where we went wrong and gain that trust back. Ron Messinetti, General Manager


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  • Worst service ever!
    December 19, 2016

    I brought my 2013 Pathfinder in for service on Dec 10. It was without a doubt the worst experience I have ever had. First it was brought in for ...


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    I brought my 2013 Pathfinder in for service on Dec 10. It was without a doubt the worst experience I have ever had. First it was brought in for a scheduled oil change and tire rotation. The lady who ???took care ???of us seemed only interested in trying to sell us other services. What in the past had been a 30-45 minute process turned out taking over 2.5 hours. First, she told us that there were 3 recalls on the vehicle, that we had not been informed of and that it would take an additional 3 hours to make the repairs. When I told her we would have to reschedule for that work, she told us our car would be ready in about 30minutes. 30 minutes later, she came and told us that we needed a new cabin air filter, as well as new tires and break pads. When I compared what she said the tread was with the ???sample??? on the desk, I clearly did not need new tires. I told I just needed my car. She told us they would finish up then and we would have our car shortly. 30 minutes later she came out and said we had a nail in one of the tires and that they needed to fix that and that would be an extra charge. Nearly 45 minutes later when we complained, we shortly got our car back. What we discovered was that after all that time the oil warning and the tire rotation warnings had not been reset and now come on constantly. According to the display on the car. The front tires are inflated to 36lbs, while one of the back tires is inflated to 34lbs and the other inflated to 41lbs. Based on all of this, I have no reason to believe that any of the service I was charged for was actually performed.

    Does not recommend this dealer
    Came in for service or repair

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  • Best car buying experience ever!!!

    I traded in my old car and purchased a new vehicle - they made the process as seamless as possible. A huge thank you to Chris, John, Aram and Zen ...


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    I traded in my old car and purchased a new vehicle - they made the process as seamless as possible. A huge thank you to Chris, John, Aram and Zen for their patience, honesty, help, and courtesy. I've purchased four cars, all throughout different dealerships and hands down the customer service was above and beyond at Nissan at the Avenues. I couldn't be happier with my car and the no pressure buying situation. Thanks again guys!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I have brought many cars from. nissan at avenue, but very un
    October 19, 2016

    Need to treat loyal customer fairly, not like you dont care. And give them the bad treatment,that's how I felt, might have to take my business som...


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    Need to treat loyal customer fairly, not like you dont care. And give them the bad treatment,that's how I felt, might have to take my business some where else

    Does not recommend this dealer

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  • was treated like unkindly by the sales an finance

    the same as the title and was giving a bad car for a high price

    Dealer Response

    Please call me at your convenience so that I can learn more about your experience and what lead to your 1-star review. I appreciate your feedback ...


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    the same as the title and was giving a bad car for a high price

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Please call me at your convenience so that I can learn more about your experience and what lead to your 1-star review. I appreciate your feedback and look forward to speaking with you. Ron Messinetti, General Manager 904-694-4701


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  • DISGUST & DISSATISFACTION ** YO-YO financing for dummies**
    September 22, 2016

    If I could give this dealership a ZERO I would, but unfortunately one star is the absolute lowest. The dealership as a whole is poorly ran and the...


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    If I could give this dealership a ZERO I would, but unfortunately one star is the absolute lowest. The dealership as a whole is poorly ran and the problem is institutional, our experience was putrid on every level! Our experience was horrible starting with the receptionist who lied to us about our finance director's availability, our salesman was unprofessional and harassed us about the survey score repeatedly, Chris our sales manager tried to force an extended warranty on a 2016 truck that we didn't want or need and it was only added to profit their pockets. Our experience with the finance department goes without saying, and then the GM promised us on Friday, 9/16 that our current finance director, Dustin Hughes, would no longer be handling our deal and that an "elite team" was now handling our deal and we would have an answer Monday, 9/19, but now today, 9/21, it doesn't appear that anyone has been working on our deal at all and those thoughts were confirmed today when we received a call from Dustin trying to clarify the mistakes he made on the initial credit application and informed us that he was starting the loan process over???! THIS IS COMPLETELY LUDICROUS!!! Asbury should really consider shutting this location down and starting from scratch! Clearly rehiring new GM's every six months to a year isn't working! I can assure our disgust and dissatisfaction will not stop here!

    Does not recommend this dealer

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  • Upset and Regret My Purchase
    June 10, 2016

    Bought a new 2016 Pathfinder S model which I was promised to get a radio dashboard backup camera and two dvd headrest. I was also advised bluetoo...


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    Bought a new 2016 Pathfinder S model which I was promised to get a radio dashboard backup camera and two dvd headrest. I was also advised bluetooth comes with the car which did not. I was told the backup camera could not be installed but I have documentation stating Nissan owes me those items. General Manager Ron Messinetti and Sales Manager Phuc Tran both are very unprofessional and dishonest. They are only in the business of making money and not maintaining relationships with loyal customers. I still do not have what was promised. Please do not purchase an SUV from them. They are not knowledgeable of what comes in the SUV's. Just very upset and Unsatisfied

    Does not recommend this dealer

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