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Reviews

Average Ratings

3.5
Average based on 19 reviews.
  • Dealer Review Johnston Subaru Middletown NY

    Very pleased with the knowledge and integrity working with a Roger Homer while buying our Subaru .Friendly and Courteous. A.J Rumsey was efficient...

    Dealer Response

    Stacy, Thank you so much for you kind words. Having a knowledgeable, friendly and efficient staff makes this family owned business special. We are...


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    Very pleased with the knowledge and integrity working with a Roger Homer while buying our Subaru .Friendly and Courteous. A.J Rumsey was efficient and knowledgeable in helping with the final paper work. Stacey Moyer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stacy, Thank you so much for you kind words. Having a knowledgeable, friendly and efficient staff makes this family owned business special. We are pleased with your experience here and look forward to seeing you soon. Happy Motoring!


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  • Customer Service After Buying Car Sucks

    I leased a Subaru Legacy on July 21, 2016. Love the car but trying to get the store to get the correct information to my insurance company has jus...


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    I leased a Subaru Legacy on July 21, 2016. Love the car but trying to get the store to get the correct information to my insurance company has just been horrible. Spoke to the Sales Manager yesterday, said he would take care of it and get right back to me. I have not heard from him. Still have not received my registration. It seems you get car at Johnstons and you leave the building..and no one cares or follows up. Really disappointed.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • GREAT EXPERIENCE AND HIGHLY RECOMMENDED!!

    Best experience ever buying a new car! Don, Roger and Karen were knowledgable and professional in completing not only a painless transaction, but...


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    Best experience ever buying a new car! Don, Roger and Karen were knowledgable and professional in completing not only a painless transaction, but what turned out to be an actually pleasant experience including test driving, pricing, and financing. Best part is it all took about an hour. Buying a new car was never this easy. I walked out feeling great! Never felt this way about buying a car in NJ. Was worth every minute of the hour drive from Bergen County. Would absolutely highly recommend Johnstons dealership compared to the Bergen County, NJ Subaru and Toyota dealers I met with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service...not here!

    Bought a new 2014 Outback in July of 2014. I have only had my car serviced through Jonstons where I bought the car. I noticed the battery was or h...


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    Bought a new 2014 Outback in July of 2014. I have only had my car serviced through Jonstons where I bought the car. I noticed the battery was or had leaked battery acid & I was having issues with the car starting. Sometimes turning the key 4 times....not normal for a new car. I had to bring the battery leakage to their attention and then asked that they replace the battery. They at first told me it was not possible as the battery was working properly. While "discussing" the matter, the service manager proceeded to say that it looks like they "washed" cleaned up the car for me....Ah, No, I don't think so I said...I just had it washed the day before!!! Some nerve! They did "good customer" my battery after they asked where I had been having my car serviced...really, I said...well I have only had it serviced here so shouldn't you have been checking the battery on your service checklist when my car was being serviced? So moving on...my lumbar broke in the driver's seat. I brought it back for the repair....ah what do I find after leaving but that they broke the back of my drivers seat(the plastic cover)and it still had greasy handprints on it! The service manager would not return our calls, I finally got Mo they only nice service lady, she ordered the part. I called for an "appointment" and here I sit on a Saturday morning. I checked in my car and the guy says..it might be awhile we have a lot of people here this morning. Ah, you told me I had to make an appointment for the repair. I love my Subaru drives but after this repair...I am done with Johnstons Subaru for service! This place can't run off of Mo being the only one who cares about the customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Painless, no pressure, friendly

    Went there knowing which model I wanted. Done plenty of research. Just had to test drive it to be sure I liked it. As well as make sure financiall...


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    Went there knowing which model I wanted. Done plenty of research. Just had to test drive it to be sure I liked it. As well as make sure financially I could afford it. Everyone I dealt with was very friendly, helpful and personable. Receptionist, sales,financial people all very professional and friendly. I had ordered extras such as hitch, and roof rack. Roof rack is on order, but hitch was installed before i took the car. I have no concerns on roof rack being installed in a timely manner. Although I didn't have to be "sold" a car since I knew what I wanted. My salesman was very helpful and informative on details. So my experience was great here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Ordered options not installed .

    Ordered an option to be installed. When I went to pick up the car it was not installed, Next day and after looking my original order I had to retu...


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    Ordered an option to be installed. When I went to pick up the car it was not installed, Next day and after looking my original order I had to return to Johnston Subaru to have it installed. an employee told me it would take a couple of hours to get it done. After almost 45 minutes waiting I went to the lady in the service dept.to inquire how long would it take. she had not been informed, then she took my keys and told me she would take care. I arrived at the dealer at 11.20and, I am writing this at 12.30 and the car is not in the shop.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Pleasant, Knowledgable and Professional

    We recently leased a new Subaru Imprezza. Our salesperson Stephan was friendly without being over bearing. He listened to our situation and got us...


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    We recently leased a new Subaru Imprezza. Our salesperson Stephan was friendly without being over bearing. He listened to our situation and got us a lease within our budget. He did not try to oversell us and his follow up and punctuality was excellent. I also thought the girl in finance Karen was also deserving of five stars. She was also professional and friendly and was very reassuring in respect to any problems that may come up.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service

    After I contacted this dealership they got back to me later that day. Gave me many options for the car I was looking at, very respectable. I didn'...


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    After I contacted this dealership they got back to me later that day. Gave me many options for the car I was looking at, very respectable. I didn't feel like I was pressured to buy something. Professional responses were very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Integrity Gone

    It's been over a year since I bought my Subaru in Middletown. I went in to get one model and thought I was talked into another. From what friends/...

    Dealer Response

    Thank you for taking the time to share your valuable feedback with us, we are so sorry to hear that you did not have a great experience here at Jo...


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    It's been over a year since I bought my Subaru in Middletown. I went in to get one model and thought I was talked into another. From what friends/family say I was talked into a specific car. I was naïve/stupid/honest with the salesperson. I had numerous medical/personal/employment problems in my life and explained the situation to the salesman. I guess I was stupid. I looked for an honest person. A year before buying my car, I had gone to Subaru (under another owner) and was given honest/fair treatment. Unfortunately, things happened to prevent my buying at the time. When I went back the salesmen I spoke to were not there. First clue. When I went to pick up my car it died. I was stupid and should have walked out but came back for the car. Also, once the papers were signed salesman and supposed manager were very disrespectful. I was also overcharged at least twice and had to have changes made. I was never sent a customer review. If one was entered, it was not mine. I might buy another Subaru, but not from Johnston. Funny thing happened first time I went for gas. I couldn't find how to open tank. A woman with a Subaru helped me. She liked her Subaru and said she heard unfavorable things about Johnston since it took over. I am stupid and trusting and would love to find an honest person in this world - evidently not at Johnston.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your valuable feedback with us, we are so sorry to hear that you did not have a great experience here at Johnstons Subaru. That is not the type of service we strive to provide. Please reach out to me directly at michelle_dilullo@johnstonssubaru.com or call me at the dealership @845-344-3100 ext. 243 and we will attempt to rectify the situation. Again, I personally would like to apologize for the way you were treated. Thank you, Michelle DiLullo


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  • Best Buying Experience at Johnstons Subaru!

    I recently purchased my first Subaru Forester after being a Honda owner for many years. The new style of the 2016 Forester is what caught my eye a...

    Dealer Response

    Denise, We are so happy to hear that your experience here was a great one. It was very kind of you to take the time to write a review, we do appre...


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    I recently purchased my first Subaru Forester after being a Honda owner for many years. The new style of the 2016 Forester is what caught my eye and brought me in as my CRV lease was coming to an end. I was very impressed with the Forester, the ride and handling, the options available and the down to earth sales people at Johnstons. I especially want to thank our salesman, Ray, he wasn't pushy and helped us find what we were looking for. And Alfredo for stepping in to help us when Ray was with another customer on our return visit. And I don't want to forget AJ for finding me the best finance deal for my purchase. Overall this was the best car buying experience I can ever remember and I have dealt with many different car dealerships. I've only had my Forester for a week and love it! I'm actually looking forward to the first snow fall! LOL. Thanks again Johnston Subaru for making this an easy transaction and I'm happy to be part of the Subaru family!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Denise, We are so happy to hear that your experience here was a great one. It was very kind of you to take the time to write a review, we do appreciate it. Enjoy your new Subaru Forester and we look forward to seeing you when you come in for your first oil change. Welcome to the Johnstons Subaru Family & Happy Motoring!!


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