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Used 866-505-9533 Email Dealer
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Reviews

Average Ratings

4.8
Average based on 73 reviews.
  • Excellent Customer Service and Outstanding Service

    I have had the Downtown Audi dealer service my car since I had it shipped to California from Illinois. Valentin is an outstanding Service Represen...

    Dealer Response

    Hello there, Thank you for taking the time to let us know how our service department is doing. Your feedback and business is highly appreciated b...


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    I have had the Downtown Audi dealer service my car since I had it shipped to California from Illinois. Valentin is an outstanding Service Representative. He is honest, keeps you informed and does great work. I would highly recommend this dealership for service and highly recommend Valentin.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello there, Thank you for taking the time to let us know how our service department is doing. Your feedback and business is highly appreciated by Audi of Downtown LA. We look forward to seeing you during your next visit back in Los Angeles. Best Regards, Brianna Tomaselli Social Media Manager Audi DTLA


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  • Excellent service and buying experience

    I had the best buying experience at Downtown Audi. The entire staff was awesome and it couldn't have been better. The real test comes when your ne...


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    I had the best buying experience at Downtown Audi. The entire staff was awesome and it couldn't have been better. The real test comes when your new car needs to get serviced, and my experience was perfect. Jorge Serrano made some time for me even though I didn't have an appointment. He provided a loaner car and my service was quick and easy, just picked my car up the next day. I have nothing but good things to say about Audi of downtown LA. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good service

    I work with Valentine Rautescu, who is always respectful and explains any issues in an easy to understand way. Location is also convenient for an...


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    I work with Valentine Rautescu, who is always respectful and explains any issues in an easy to understand way. Location is also convenient for anyone working in or near downtown Los Angeles.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service at 5000-mile checkup

    Eddie Perez met me first thing after he was finished checking in the very first customer. He was friendly, and called me back when he said he woul...


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    Eddie Perez met me first thing after he was finished checking in the very first customer. He was friendly, and called me back when he said he would. I was due for my 5000-mile check up, but I also had an issue with a slight delay in initial acceleration; he explained to me during the call that the acceleration process on my 2016 model is different from the 2013 model. He was very detailed. I was disappointed but that's not his fault. Hi marks!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Guaranteed!

    Excellent service as always. I can't ask for a better one, kudos to my salesman Preston Jimenez for guiding me all the way in leasing my new Aud...


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    Excellent service as always. I can't ask for a better one, kudos to my salesman Preston Jimenez for guiding me all the way in leasing my new Audi A4. I'm one happy satisfied customer.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great overall experience: lease/purchase & service

    This is a great place to begin your search for your purchase/lease. They take the time to go over the specs of the vehicles and let you know of an...


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    This is a great place to begin your search for your purchase/lease. They take the time to go over the specs of the vehicles and let you know of any known model upgrades. The staff is friendly and knowledgeable. I have not passed the negotiation stage with them yet. I ended up continuing my negotiations with other dealers that somehow can get it done. I do use the service department here religiously since I live and work in the DTLA area. They are awesome! They answer and explain all the repairs/ maintenance questions I may have. They even let me know what items I can hold off on for now. They also set me up with a courtesy car or a rental at no cost during servicing! This is great for me because I have to stay on the move during the day for work.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellence in service and products.

    Ricardo Perez showed exceptional outgoing professionalism in getting me the car I wanted (Q7). It was a s a less process matching a brand which d...


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    Ricardo Perez showed exceptional outgoing professionalism in getting me the car I wanted (Q7). It was a s a less process matching a brand which do s not need any selling pitch. I am glad I choose to visit this dealership and I am lucky to get assistance from a brilliant associate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchase of a new car

    This is the 2nd time I've purchased a car from Eunice Eum and can't emphasize enough of what a pleasure it was throughout the entire process. Al...


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    This is the 2nd time I've purchased a car from Eunice Eum and can't emphasize enough of what a pleasure it was throughout the entire process. Always very informative and went above and beyond to get me the best deal possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Service was great. My service rep (Eddie Perez) couldn't have been better - takes care of his customers really well.


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    Service was great. My service rep (Eddie Perez) couldn't have been better - takes care of his customers really well.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Service . #1

    I have been servicing my cars at VW/Audi of Downtown for over 20 years and I am always satisfied with the level of service and professionalism I h...


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    I have been servicing my cars at VW/Audi of Downtown for over 20 years and I am always satisfied with the level of service and professionalism I have been getting over the years there. Everybody there is super friendly and Valentine Rautescu and his team are always taking care of my automotive needs. If you own an Audi and you need a repair done fast and right the first time ask for Valentine. Thanks Audi of Downtown and thanks Valentine!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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