Reviews
Had to return for a 3rd time for the same recalls.
Had to return for a 3rd time for the same recalls. Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after reading original review. They got the check engine light to go off, but were not transparent about the process my vehicle had gone through the previous 2 times. When I arrived to pick up my vehicle, the service manager who contacted me and requested I bring the car back passed me back to the same service guy that started the entire mess. Honestly, I’m considering an upgrade to the next model so I wouldn’t have to deal with Hyundai at all. Clear communication goes a long way! People are not as dumb as you guys think, even if we aren’t mechanics. Gerald started the process of trying to make things right and in my opinion, did that about halfway. As the manager when you took over for the service guy, follow through. The fact that you passed me back to the “gentleman” who started the problem really says you cared. Thanks! When time to purchase again, PARKS will not be involved, no matter the dealership.
Had to return for a 3rd time for the same recalls.
Had to return for a 3rd time for the same recalls. Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after reading original review. They got the check engine light to go off, but were not transparent about the process my vehicle had gone through the previous 2 times. When I arrived to pick up my vehicle, the service manager who contacted me and requested I bring the car back passed me back to the same service guy that started the entire mess. Honestly, I’m considering an upgrade to the next model so I wouldn’t have to deal with Hyundai at all. Clear communication goes a long way! People are not as dumb as you guys think, even if we aren’t mechanics. Gerald started the process of trying to make things right and in my opinion, did that about halfway. As the manager when you took over for the service guy, follow through. The fact that you passed me back to the “gentleman” who started the problem really says you cared. Thanks! When time to purchase again, PARKS will not be involved, no matter the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry that you feel that way. We wish you the best. I provided you with my contact information so I would be the one to work with you directly. Sorry we missed each other when you arrived. Have a great day! Gerald Acevedo Service Manager Parks Hyundai
The entire experience went very smoothly.
The entire experience went very smoothly. Everyone we work with were professional, friendly and courteous and made the entire experience one of the best vehicle purchases we have had. Working with Matt Fortin in Sales, George Plourde in Finance, Cody Curtis and Devon Pokorny in service, and Joel Arroyo in Parts all contributed to a great experience overall.
The entire experience went very smoothly.
The entire experience went very smoothly. Everyone we work with were professional, friendly and courteous and made the entire experience one of the best vehicle purchases we have had. Working with Matt Fortin in Sales, George Plourde in Finance, Cody Curtis and Devon Pokorny in service, and Joel Arroyo in Parts all contributed to a great experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words and for choosing to join the Parks Family! We’re happy to hear that Matt, George, Cody, Devon, and Joel all helped make this one of your best vehicle purchase experiences. We’re here to support you as you get to know your new vehicle and look forward to seeing you back for your first service. Please don’t hesitate to reach out if there’s anything you need. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com
Under new management and it shows.
Under new management and it shows. I just purchased my 2nd car. The service department has really stepped up. Before the changes in the company, I had planned to not come back.
Under new management and it shows.
Under new management and it shows. I just purchased my 2nd car. The service department has really stepped up. Before the changes in the company, I had planned to not come back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Very courteous customer service personnel.
Very courteous customer service personnel. Comfortable waiting room. Appreciated the video explanation of recommended service.
Very courteous customer service personnel.
Very courteous customer service personnel. Comfortable waiting room. Appreciated the video explanation of recommended service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Just bought a new ford .
Just bought a new ford . Sales rep wonderful. Deal great . Car excellent . Whole team responsive and efficient . Highly recommend
Just bought a new ford .
Just bought a new ford . Sales rep wonderful. Deal great . Car excellent . Whole team responsive and efficient . Highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome feedback and for choosing to join the Parks Family! We’re so happy to hear your experience was a great one—from the deal to the car to the team. We’re here for any questions you have as you get to know your new Ford and can’t wait to see you back for your first service! Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com
My experience with parks hyundai and Alejandro o Reilly
My experience with parks hyundai and Alejandro o Reilly was absolutely great he did not try to sell me extra any thing or tell me I needed this done just keep everything super simple and exactly what was asked for.
My experience with parks hyundai and Alejandro o Reilly
My experience with parks hyundai and Alejandro o Reilly was absolutely great he did not try to sell me extra any thing or tell me I needed this done just keep everything super simple and exactly what was asked for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I want to recommend Ari in the service department at this
I want to recommend Ari in the service department at this Hyundai dealership - he kept me in the loop with every detail while my Tucson was in for service
I want to recommend Ari in the service department at this
I want to recommend Ari in the service department at this Hyundai dealership - he kept me in the loop with every detail while my Tucson was in for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lengthy waiting.
Lengthy waiting. Less than average communication. Obviously trying to be better. There have been some improvements but still have a ways to go.
Lengthy waiting.
Lengthy waiting. Less than average communication. Obviously trying to be better. There have been some improvements but still have a ways to go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
She called me to tell me my maintenance was due and got
She called me to tell me my maintenance was due and got me scheduled to have a technician come To me the same day!
She called me to tell me my maintenance was due and got
She called me to tell me my maintenance was due and got me scheduled to have a technician come To me the same day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s exactly the kind of convenience we love to provide! We’re so glad Nakia was able to get you scheduled quickly and have everything taken care of the same day. We look forward to helping you again next time! Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com
All went well and smooth.
All went well and smooth. The salesman, Ryan, was a pleasure to conduct business with!
All went well and smooth.
All went well and smooth. The salesman, Ryan, was a pleasure to conduct business with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re so glad to hear everything went smoothly and that Ryan took great care of you. We hope you’re enjoying your new vehicle and look forward to seeing you for your first service! Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com