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Reviews

Average Ratings

3.6
22 lifetime reviews.
  • Best Ever

    I couldn't be happier with our whole experience. We found the perfect car at Sewell Mini, but live out of state. They took care of everything fo...


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    I couldn't be happier with our whole experience. We found the perfect car at Sewell Mini, but live out of state. They took care of everything for us, down to picking us up at the airport. Easiest experience I have ever had buying a car. Loved working with them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A dealer even a skeptic can trust

    I generally have a very skeptical view of car dealerships; however, Sewell Mini in Plano - and particularly Fred Price - have made me a believer. ...

    Dealer Response

    Thank you for the compliment, MSchulze! We will pass the kudos along to Fred and the rest of the team at Sewell Mini of Plano.


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    I generally have a very skeptical view of car dealerships; however, Sewell Mini in Plano - and particularly Fred Price - have made me a believer. I live out of state and have been the worst type of buyer - wishy washy and too distracted by work to make a decision. But throughout the process Mr. Price as been extremely helpful, available for my repeated questions, and has made the car buying process an easy and comfortable experience. I seriously could not be happier. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the compliment, MSchulze! We will pass the kudos along to Fred and the rest of the team at Sewell Mini of Plano.


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  • Started out great

    I was really impressed at first. They had just gotten a used mini in that I wanted and they told me that they had to clean it up and service it bu...

    Dealer Response

    Emily, My name is Klint Guerry and I am the general manager at Sewell MINI of Plano. I am so sorry that we did not do a good job of communicating...


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    I was really impressed at first. They had just gotten a used mini in that I wanted and they told me that they had to clean it up and service it but they were holding it for me. A few days later when I checked in with my sales guy, they had sold it. I bought my car elsewhere because of that. A simple call would have been nice, or even just an apology or explanation.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Emily, My name is Klint Guerry and I am the general manager at Sewell MINI of Plano. I am so sorry that we did not do a good job of communicating with you regarding the vehicle during your shopping process. I completely understand why this was frustrating. Although I wish we could have earned your business at Sewell, I am pleased to hear that you found a car that you love. We will absolutely use this review to train our associates. Thank you so much for the feedback. Please do not hesitate to call me if I can ever be of assistance. 972-588-7501. -Klint


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  • Not much service for a service company

    I usually don't bother with these types of reviews but as I continue to see Sewell tout its amazing customer service and attention to detail, I ha...


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    I usually don't bother with these types of reviews but as I continue to see Sewell tout its amazing customer service and attention to detail, I have become that much more irritated. Many years ago, my now wife was in the market for a new Lexus and contacted Sewell after hearing about everything they claim to do to make a "Customer for Life". Without going into a ton of detail, Sewell tried to overcharge her and lock her into an unfavorable time table for the same vehicle offered by multiple dealers. She ended up getting the vehicle from Park Place and over the years has leased an additional two Lexus vehicles from Park Place. That bit of a back story brings us to our current date. This year, I was diagnosed with cancer and began chemotherapy. I owned a 2014 high end Chevrolet Silverado but with the high price of chemotherapy and medical bills, I was in the market to downsize and find something more fuel efficient. I have always liked the look of the MINI Countryman and even though my wife had a negative experience with Sewell, I decided to give them a shot a few months ago. I went to the MINI dealership in Plano for a test drive and to let the Pre-Owned sales people know I was in the market for a vehicle. I really enjoyed driving the vehicle and was ready to buy. The salesman I was dealing with introduced me to the general manager and they both promised me that they would find me the vehicle I was looking for in short order. After a couple of weeks of no contact from the salesman, I contacted him to see if he had made any progress in finding a vehicle. He told me he was sorry for not contacting me sooner and that he had not found anything to that point. He told me he would keep looking and that I should hear from him soon. To this day, I have never heard a word from Sewell MINI of Plano. Being a salesman myself, I knew that with the lack of communication and follow up, Sewell had no interest in making me a "Customer for Life". I'm sure if I wanted to purchase a new, luxury vehicle they would have fallen all over themselves to make something happen but not for a guy looking to downsize and save a little money. I did find a 2014 Countryman at another dealership in the Dallas area and am very pleased with my purchase. Its sad to see so many big companies these days tout their amazing customer service and do absolutely nothing to back it up. Moving forward, Sewell will not be in my list of companies to do business with and I will make sure to let my friends and family know that Sewell is a lot of talk without much to back it up.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • greatness in the business!

    Hands down, kind and caring people... they went out of the way to keep us happy even though it was not to their advantage. Mike and Adrian and Kev...


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    Hands down, kind and caring people... they went out of the way to keep us happy even though it was not to their advantage. Mike and Adrian and Kevin are the people to know. don't even question that you will be taken care of at Plano mini. they def know how to make everyone int he car business want to be like them, Thank you for your time and efforts, 5 stars!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Surprising Exceptional Customer Service

    Fixed my leak without the usual run around I've had at another Mini service center. They didn't try to sell me on parts or services that weren't n...


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    Fixed my leak without the usual run around I've had at another Mini service center. They didn't try to sell me on parts or services that weren't needed and seemed genuinely concerned that my car was having the malfunction that it was. The level of customer appreciation and care is beyond compare! I am a Sewell customer for life because of how well they take care of their customers after the car is bought!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Got more than expected

    We arrived at 5:30 dealership was scheduled to close at 6. The sale person, his manger and the finance guy stayed until 8:30 to take of us. They m...


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    We arrived at 5:30 dealership was scheduled to close at 6. The sale person, his manger and the finance guy stayed until 8:30 to take of us. They matched the price of the best deal of similar vehicle we found at 2 other dealerships. They followed up in a timely manner, went over the car with us, and have stayed in-touch after the sale. Great Customer service we got more than we expected. Thanks James K.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Responsive and helpful

    Although I did not purchase a vehicle the dealer and sales person proved very helpful in locating a very close match to the exact vehicle and opti...


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    Although I did not purchase a vehicle the dealer and sales person proved very helpful in locating a very close match to the exact vehicle and options I was searching for.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Used Car Purchase

    I was searching for a particular car and Paul Harding reached out to me. He worked with me and my crazy schedule. He was very helpful and I am ver...


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    I was searching for a particular car and Paul Harding reached out to me. He worked with me and my crazy schedule. He was very helpful and I am very glad that I made the purchase from him. I truly wish he worked at a Acura dealership because I would buy from him in the future. The Sewell Team was great overall and if any of my friends look to buy a Mini or any used car on their lot I would Highly Recommend them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The MINI that got away!

    I received a call from Mr. Fred Price from Sewell MINI in regard to their ad for a chocolate MINI Cooper S convertible they had listed on Cars.com...


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    I received a call from Mr. Fred Price from Sewell MINI in regard to their ad for a chocolate MINI Cooper S convertible they had listed on Cars.com. Unfortunately (for me) the chocolate MINI Cooper S had been sold, and they were only waiting for the financing to be approved before removing the listing from Cars.com. I had a lengthy discussion with Mr. Price about all aspects of buying a MINI from a dealer in Texas when I live in Michigan; including different ways of transporting the car to Michigan. There is a MINI Cooper dealer about 25 miles away from me in Southfield, Michigan whom I would probably be dealing with, certainly for the maintenance and any repairs, as well as probably purchasing. I did find that MINI has a presence in Ohio and that executive driven vehicles are often available at a substantial savings. Mr. Price invited me down to Texas to meet him and look over the dealership, but I couldn't talk him into footing the bill for the flight. However, he did say that he would get me horseback riding lessons (I had asked about learning to ride). A very pleasant experience considering the MINI I wanted had gotten away! I realize these were only words (from a salesman) however he certainly sounded sincere and a very likeable person. I would certainly deal with Mr. Price for purchasing a car were he a tad closer than 1,174.2 miles away. :)

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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