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Buyer BEWARE!!!! First, no one should write a review as soon as they purchase a vehicle. Give it a little bit of time and feel out the car. This dealership... uses the bait and switch tactic. All they want is your money and once you drive off the lot....forget about it. The cars they sale are horrible and the vehicle reports are not always correct. The lenders they work with are predatory. It really is a shame of how they take advantage of hard working people. When shopping for a vehicle they are your best friend and are always available. However, if you have a problem with the car you can’t reach anyone. They blind transfer you and you find yourself leaving voicemails and never receiving a call back. The vehicle I purchased was pure trash. It was a 2017 with about 40k miles and about two weeks later it started making noises. Instantly, I knew I had made a mistake. The paperwork was shady and I didn’t catch that until later on. I didn’t leave the dealership with any relative paperwork pertaining to the vehicle. Nothing with the VIN number or a copy of the buyers order. They did manage to give me a slip of how to make the payment. Everything else was supposed to come in the mail. My name was misspelled and my phone number was wrong. I didn’t catch this until later. Maybe that’s why I never received a call about my tag. Looking back, the process was rushed. It was my first major car purchase and I admit to overlooking the process. Long story short, do you research and read ALL of the reviews. The 5star reviews are fake and/or done by people who purchase vehicles and the dealer asks them to leave a review as soon as they drive off of the lot. I will NEVER purchase another vehicle from a shady buy here/pay here lot. The car salesman are sleezy and will do anything for a sale. Including taking advantage of hardworking folks in need.
Very unreliable staff, price changes with each sales person, each time they want personal information i.e. DL, none of them want to return phone calls,... nor reply to texts. BEWARE!!
I was suddenly in need of a car . My situation was far from the best and I was not looking forward to the car shopping experience. Even though i was referred... by a family member I had heard some negative feedback regarding this company from other sources. I went in with no expectations but completely honest about my situation. I was partnered with a salesman by the name of Jorge Hernandez. Embarrassed with my situations and not very much optimistic Jorge was very patient and knowledgeable. He was upfront and honest. I did not feel pressured and most importantly he did not treat me like a COMMISSION. After all my anxiety and not knowing what to do Jorge put my mind at ease and I ultimately ended up with a nice car, with the payments I requested, I have a feeling of hope and a new friend. Jorge was the best and I recommend working with him any day. Best Regards, A lady with a great car shopping experience and a new piece of mind. Thank you Jorge Hernandez
I came to benji with little to slime hope of getting a vehicle to help my day to day process of getting around I met with Alex and he was a great salesman... also just an all around great person my experience with benji auto was great for my first time and it won’t be my last thanks again guys.
GREAT DEALER ASK FOR MIKE LOWRY HES THE BEST CAME HERE AND IT WAS A GREAT EXPERIENCE
Horrible management. They told me I was approved then 2 weeks later they raised the price by 100 dollars then told me if I don't purchase the car I would... loose my 3000 dollar down payment. YOU MUST READ EVERYTHING. Do NOT SIGN ANY PAPER WORK UNTILL YOU SURE 100 percent PLEASE
I purchased a car in June and it is the end of august and I still don't have plates. Excuse after excuse. First they got the registration and forgot the... plate, then they needed me to pay some tolls, then they forgot again to send for it. Not 1 call from them to me. I have called them at least twice a week since my temporary plate expired and they refused to give a another even when it was their fault. Word of caution do not buy here.
Today I walk into the sales lot and feeling overwhelmed about purchasing a vehicle. Kevin Cruz at the Miami location approached me and made this one the... greatest experience purchasing my 1st vehicle. I would recommend anyone who's purchasing a vehicle to come visit this location and ask for Kevin. He went beyond and back and not just treated me like a customer more like a family member. Thanks Kevin for this incredible experience with my new car. Family and friends stop by and holla at Kevin you won't leave here empty handed..... ¿
Omg my experience here was amazing!!! I called and spoke with a sales person by the name of Jorge to inquire about a 2016 Dodge Charger. He invited me... to the dealership to take a look at the car and Jorge treated myself my twin and my daughter like we were family!!!!!! Jorge wasn't a pushy shark or just a regular sales person, he answered all of my questions up front and didn't push any of my questions off!!! I have never had such a wonderful experience at a dealership and I thank Jorge and his manager for the superb experience...........
Salesperson was rude unprofessional language. Not handling repairs , Not returning calls, push you to one salesperson to another one. Until you get frustrated... and then blame customer for not following up on the sale of the vehicle