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Reviews

Average Ratings

5.0
24 lifetime reviews.
  • Details

    I just bought a used CC from them. They are totally friendly and funny people. The most impressive thing is they fullfilled my tank before I left....


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    I just bought a used CC from them. They are totally friendly and funny people. The most impressive thing is they fullfilled my tank before I left. I like Brian, plese let him know LEL.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome best service dept.

    I went in with my 2004 jetta the timing belt broke. I also needed some maintenance. The service writer Matt was very helpfull. Explained all my ne...


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    I went in with my 2004 jetta the timing belt broke. I also needed some maintenance. The service writer Matt was very helpfull. Explained all my needed repairs. In the past I have seen where other dealers have tried to take advantage of me. So I was very relentless to trust them. And here is where it was different then everywhere else. The technician Abe (which I later found out was their shop foreman ) showed me exactly what was wrong why I needed it and what could wait. He also went as far as talking with the advisor to get me a better deal. Needless to say I will gladly travel out of my way to get my car service at pasadena vw.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service!!!

    I brought my car in for service at the Pasadena VW. What a great fortune to have Ron Hancock as a service advisor. His approach was super professi...


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    I brought my car in for service at the Pasadena VW. What a great fortune to have Ron Hancock as a service advisor. His approach was super professional and knowledgeable. Thank you very much.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Caring Service Department

    I am so thankful that when I called VW Pasadena to have my car serviced, Ron Hancock answered the phone. I had more than one disappointing experie...


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    I am so thankful that when I called VW Pasadena to have my car serviced, Ron Hancock answered the phone. I had more than one disappointing experience at the New Century VW location. Just when I thought I lost all faith in anything/everything related to VW, Ron stepped in and made a huge difference. I can't thank him enough for the time and energy he put toward the service and repair of my Golf. What a great guy. VW Pasadena is fortunate to have him.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Any service questions I have about my car are always answered in such a prompt matter. My go to guy is always Matt Bell, not only is he knowledgea...


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    Any service questions I have about my car are always answered in such a prompt matter. My go to guy is always Matt Bell, not only is he knowledgeable and quick to assist, but he has a great personality that makes the process such a breeze. Thanks Matt you're the best!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service. Great service people.

    Pasadena VW is great. Wendy welcomed me in. I did not have an appointment. She said no problem. She asked what I needed. My Jetta Hybrid needed th...


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    Pasadena VW is great. Wendy welcomed me in. I did not have an appointment. She said no problem. She asked what I needed. My Jetta Hybrid needed the every 10,000 mile service. She knew just how long it would take and let me know. The location has a customer shuttle. They drove me home. Wendy called and left a message. My car was ready ahead of schedule. Great news!! As I arrived Claire saw me coming and steered me toward the cashier. My service was included at no charge and they washed my car. Just amazing. If you have a VW, my advise is get it serviced at Pasadena VW. Ask for Wendy or Claire. Both will take good care of you and your car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome Dealership!

    I have nothing but great things to say about their service dept. This past Saturday I took my GTI in and Wendy Duong helped me. She was friendly, ...


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    I have nothing but great things to say about their service dept. This past Saturday I took my GTI in and Wendy Duong helped me. She was friendly, courteous and I got my car back in time as she promised. no other place I'd rather go!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service

    Thank you Wendy Duong for taking care of my repairs. My car had several issues after I had taken it to a body shop for repairs. Wendy and the tech...


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    Thank you Wendy Duong for taking care of my repairs. My car had several issues after I had taken it to a body shop for repairs. Wendy and the technicians at Volkswagen of Pasadena found several issues and performed the repairs successfully. They kept me informed during the process and gave me detailed explanations of the issue and the repairs they performed. I live in the south bay and don't mind driving to Pasadena. GREAT SERVICE, GREAT FACILITY, VERY PROFESSIONAL AND FRIENDLY STAFF. THANK YOU.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service, friendly staff

    I have never had such great abd friendly service. Wendy Duong is always so nice and helpful! She really cares about your vehicle. They don't push ...


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    I have never had such great abd friendly service. Wendy Duong is always so nice and helpful! She really cares about your vehicle. They don't push unnecessary services or parts. They are honest and reliable. I definitely recommend this place to anyone!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    Wendy was great and the technician Abe was very helpful in explaining what happened with my car. I went to 3 other dealers before finally coming h...


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    Wendy was great and the technician Abe was very helpful in explaining what happened with my car. I went to 3 other dealers before finally coming here to pasadena vw and I will never go anywhere else. Thanks for the great service. And I definitely reccomend this dealer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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