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Reviews

Average Ratings

4.8
308 lifetime reviews. Includes reviews of Kaiser Buick GMC Trucks from DealerRater.com
  • KAISER BUICK

    I HAVE HAD GREAT SERVICE AT KAISER BUICK FOR ABOUT TWENTY YEARS. THE PEOPLE ARE FRIENDLY AND HELPFUL.


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    I HAVE HAD GREAT SERVICE AT KAISER BUICK FOR ABOUT TWENTY YEARS. THE PEOPLE ARE FRIENDLY AND HELPFUL.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great Experience
    March 14, 2017

    This was my third vehicle purchased there. Jimmy is great to work with. I also just love Lynn in the service department. All the people are nice a...


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    This was my third vehicle purchased there. Jimmy is great to work with. I also just love Lynn in the service department. All the people are nice and are not pushy. Thank you. Jen

    Does recommend this dealer

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  • Good job!
    March 12, 2017

    We found everyone at the dealership to be helpful, thorough and easy to work with. It was a great experience and look forward to continuing to dea...


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    We found everyone at the dealership to be helpful, thorough and easy to work with. It was a great experience and look forward to continuing to deal with them.

    Does recommend this dealer

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  • Easy and friendly
    February 10, 2017

    No pressure, Easy friendly process from start to finish. Had looked at car online went in tested it out was in and out in about 2 hours. They answ...


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    No pressure, Easy friendly process from start to finish. Had looked at car online went in tested it out was in and out in about 2 hours. They answered all of my questions.

    Does recommend this dealer

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  • Best car buying experience
    February 8, 2017

    Didn't really come to buy anything we were getting our truck serviced and we bought two a GMC truck and Buick Envision. Roy Day was very helpful...


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    Didn't really come to buy anything we were getting our truck serviced and we bought two a GMC truck and Buick Envision. Roy Day was very helpful and informative. The dealership was exceptional and gave us a great price. Roy Day is the guy to see. He just made it so easy

    Does recommend this dealer
    Came in for service or repair

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  • awesome order/purchase of a new 2017 GMC 2500HD Denali
    February 2, 2017

    Kaiser made my new order of a new 2017 GMC 2500HD Denali very easy and effortless. It was a no hassle great experience working with Jimmy "Superma...


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    Kaiser made my new order of a new 2017 GMC 2500HD Denali very easy and effortless. It was a no hassle great experience working with Jimmy "Superman" Hanlon and Jimmy Orlando.

    Does recommend this dealer

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  • Excellent--Roy Day is the guy to see!
    January 30, 2017

    Switching over to a Buick was a smart decision and Roy was the perfect salesman. He demonstrated acute knowledge of all aspects of my new Cascada...


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    Switching over to a Buick was a smart decision and Roy was the perfect salesman. He demonstrated acute knowledge of all aspects of my new Cascada. He was easy to talk to and never felt hassled or rushed. I would and plan to refer all family and friends to come see him. Well done Roy!

    Does recommend this dealer

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  • PLEASED
    January 19, 2017

    It was a pleasure working with Roy on the purchase of my new Sierra 2500. Roy did a great job of explaining all the features in the cab and items...


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    It was a pleasure working with Roy on the purchase of my new Sierra 2500. Roy did a great job of explaining all the features in the cab and items of interest as we did a walk around. The sales and finance managers were also pleasant to work with. I enjoyed the overall easy going and hassle free environment. Kaiser has a great team.

    Does recommend this dealer

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  • My New car experience
    January 17, 2017

    I have never bought a car with such a hassle free experience. Everyone was friendly and helpful. I found the the perfect car for the perfect pric...


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    I have never bought a car with such a hassle free experience. Everyone was friendly and helpful. I found the the perfect car for the perfect price. I shopped from Palatka, Orange Park, St. Augustine, Jacksonville, Daytona Beach and finally found the perfect deal at Kiesler GMC in Deland.

    Does recommend this dealer

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  • Buyer Beware!
    December 29, 2016

    I was looking for a reliable used car... Kaiser had several that I was interested in. I found one and went to sign papers and found out after as...

    Kaiser Buick-GMC Truck

    Angel, I am wanted to apologize for the misunderstanding that has seemed to take place. I value every opportunity to earn a customers business. I ...


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    I was looking for a reliable used car... Kaiser had several that I was interested in. I found one and went to sign papers and found out after asking to see the accident history that it was in a front end collision with airbag deployment. I decided to look at another car and ended up purchasing that car. When looking at the internet price after the purchase of the vehicle it was $200 cheaper online than they charged me at the dealership. I sent the information to my salesman Michael and he apologized and said a check in the amount of the difference would be mailed to me the following day. After several phone calls and emails to my salesman and him telling me the check was mailed. I finally received the check with a post mark dated a week after he advised me it would be mailed. Very poor customer service considering this was an error on their part. I didn't get a washed vehicle, nor a fill up of my gas tank and a 2nd key for the vehicle, which I believe is a standard practice at their dealership. I was left with the impression that my satisfaction was not important after I signed those papers - they were pretty much done with me. I had heard good things about this dealership from previous buyers, however, I have nothing positive to say in regards to my experience.

    Does not recommend this dealer
    Kaiser Buick-GMC Truck

    Angel, I am wanted to apologize for the misunderstanding that has seemed to take place. I value every opportunity to earn a customers business. I would like to invite you back into the dealership for your full detail and a full tank of gas. We would have cleaned your vehicle but our detail department was closed at 4:30. We have a on sight gas pump but it gets closed when service closed other wise we would have made sure your vehicle had adequate fuel in it. Now as for the key we do provide 2 keys on New vehicles but sometimes people trade in a car and the only have one key so on pre-owned vehicles it really depends. I am also sorry for the inconvenience for the check delay but we had to get the vehicle paperwork through our accounting department which does take a little time but I hope you appreciate the fact we did correct the issue on the price difference. Feel free to contact me directly to make your appointment to get your gas and detail handled. Thanks again for your business and I look forward to hearing from your soon. Jeremy Scott Sales Manager Kaiser Buick GMC 386-734-6882 ext 132


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