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Reviews

Average Ratings

3.5
Average based on 72 reviews.
  • Amazing customer service, love these guys!

    Honestly I feel like I am family when I walk in their doors! This is the 3rd car O have leased through Reed (after my forst experience with anothe...


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    Honestly I feel like I am family when I walk in their doors! This is the 3rd car O have leased through Reed (after my forst experience with another dealership was so dissappointing!), and I couldn't be happier. Vince and Dwayne Loy were more than happytp help meet my needs (in what I wanted to drive and was able to pay), and then some! They go above and beyond, I highly reccommend Reed Nissan in Orlando!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • DON'T WASTE YOUR TIME-REVISED

    I posted a review earlier regarding this dealership. Apparently, there was a storm and they were unable to communicate for a few hours. I receiv...


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    I posted a review earlier regarding this dealership. Apparently, there was a storm and they were unable to communicate for a few hours. I received communication from the Internet Director who was awesome. I received the information I needed in a prompt and professional manner. Kudos to Alexandra!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • DON'T WASTE YOUR TIME.

    I sent a message that I was interested in a new vehicle via Cars.com and received a text response from "Briana". We discussed what I was looking...


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    I sent a message that I was interested in a new vehicle via Cars.com and received a text response from "Briana". We discussed what I was looking for via text and was going to receive an OTD (Out The Door) price in "10 minutes". 3 hours later and I am still waiting for that price. I reached back out and called the dealer and was disconnected. I am sure it is because I asked them not to waste my time and give me the OTD price VS surprises when I get to the dealership, as their prices seemed too good to be TRUE.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • By Nadia Augustin and gardis Calixte

    When my husband and I walk in the dealer with no idea if we were able to get our dream car and Mr jay gonell help us and make the miracle happen...


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    When my husband and I walk in the dealer with no idea if we were able to get our dream car and Mr jay gonell help us and make the miracle happen he is a good person with a good heart that wealing to and patience,treat us with respect,and spend all his time to help us We will recommend him to any one that need a good Sales person at reed Nissan we thank you very much Mr jay Gonell God bless you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • MY EXPEREINCE

    I was looking at a car on cars.com that was suppose to be 100 miles away turns out the car is in iowa & the owner also I'M in savannah GA thats te...


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    I was looking at a car on cars.com that was suppose to be 100 miles away turns out the car is in iowa & the owner also I'M in savannah GA thats terrible bussiness.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • couldn't get anyone to respond

    I was interested in one of the vehicles reed nissan had listed and contacted them through the web form on the cars.com listing. I got a call back...


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    I was interested in one of the vehicles reed nissan had listed and contacted them through the web form on the cars.com listing. I got a call back with in 30 minutes initially and let them know I couldn't speak by phone now, let us talk over email. I replied to a few of their messages but could never get follow up responses. Contacted them through their live chat directly on their site and the sales rep there said they'd contact me shortly through email, but nothing. Got a follow up phone call 10 days later, but have already purchased a vehicle elsewhere. During the day, email is my preferred method of contact and I couldn't get them to respond in that manner. It may have been different if I had just showed up to the dealership, but it is a decent drive for me and I wanted to get some of the specifics out of the way through email to save me some time. It is just not convenient to spend hours at a dealership for me and just wanted start my dialogue before going there. I had cash, knew what I wanted, and was a serious buyer, just wanted to communicate with them in the method which was convenient for me.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Service

    The facility offered a family friendly service that made me feel right at home, I got knowledge and information that would help me in the future a...


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    The facility offered a family friendly service that made me feel right at home, I got knowledge and information that would help me in the future and they always did their best to satisfy my needs

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • I want to say thank you to Don Reed!

    I have purchased multiple cars in my past. This time around I was purchasing a car for my 16 year old son. My concern was a payment he could affor...


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    I have purchased multiple cars in my past. This time around I was purchasing a car for my 16 year old son. My concern was a payment he could afford once he was out of high school and not getting ripped off by another car company. My sales rep was Tinu Thakkar and I must say he did a great job! Tinu Thakkar did not cut any corners on anything. There was no fast talking and he understood the purchase of the car was for my child and was showing me the type of cars (not only safe but reasonable) that you would want you teenager driving. The process was smooth, and as well as straight forward and to the point. Needless to say I was able to purchase a Altima SR 2016 for my child. It is a good rate but even more a great payment! Something I know he can handle on his own when he goes to college. I also thought about turning my car in and purchasing a vehicle for my self Maybe in the future ;). Thank you to Tinu Thakkar for the customer service and honesty as well as thank Reed Nissan!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Misleading

    I had previously purchased 3 vehicles from Reed (Orlando)in the past. When i went to purchase my 4th I Expected the same great customer service fr...


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    I had previously purchased 3 vehicles from Reed (Orlando)in the past. When i went to purchase my 4th I Expected the same great customer service from he past. Not the case. I was flying in from out of state to purchase the vehicle so i wanted to negotiate things on early to save time. I was mislead on the price and then when i arrived at that dealer, i was treated like a customer from the street with the whole negotiating price process. on top of it all i had only authorized them to pull credit with Nissan, since i was already approved with another bank and they still took it upon themselves to shop around with other bank for a better rate. I was very disappointed with Reed and they lost me as a customer that day along with my recommendation to others.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Perfect definition of Customer Service

    The best experience I have had in a Dealership in a LONG TIME!!! Jay Gonell took his time to explain all of my options to get in my Beautiful 2016...


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    The best experience I have had in a Dealership in a LONG TIME!!! Jay Gonell took his time to explain all of my options to get in my Beautiful 2016 Nissan Altima SL, their was no rushing to make a Decision, he took his time to explain all of the different options to the Altima's! I will be recommending people looking for a new Car to go to Reed Nissan and ask for JAY!! I am super relive to be out of my Lease!! Thanks Reed Nissan for your Excellent Customer Service!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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