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Reviews

Average Ratings

4.4
221 lifetime reviews.
  • Always Satisfied

    I've been to the SunState Ford Service Department twice in the past year and every time its been pleasant. Mr. Knight gives an almost accurate wai...

    Dealer Response

    Thank you for your kind words! We're glad to hear you always have an exceptional experience and enjoy working with Mr. Knight. We're here for what...


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    I've been to the SunState Ford Service Department twice in the past year and every time its been pleasant. Mr. Knight gives an almost accurate wait time and will help resolve the issue the best way he can in a timely manner. Keep up the good work!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We're glad to hear you always have an exceptional experience and enjoy working with Mr. Knight. We're here for whatever automotive needs you may have!


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  • Excellent Service!

    I purchased my 2014 Escape from Sunstate 3 years ago. My sales rep, Earl, was the BEST! He listened to what I wanted in my next new vehicle and d...

    Dealer Response

    We cannot thank you enough for this fantastic review! Thank you, Christy, for your kind words and we are glad that Earl, Tony, and Maurice took su...


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    I purchased my 2014 Escape from Sunstate 3 years ago. My sales rep, Earl, was the BEST! He listened to what I wanted in my next new vehicle and didn't show me anything that didn't have all of the options. There was absolutely NO pressure. I have had all of my service done here as well. Tony and Maurice are the absolute best service writers that I have ever worked with. I had an issue with my vehicle that left me a little less confident, but Tony and the Service Manager took time out of their day to call me and explain what happened and why. They rebuilt my confidence with a simple explanation instead of leaving me feeling like I had made a bad choice in my vehicle. I will not buy from any other Ford dealer so long as SunState is still around!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We cannot thank you enough for this fantastic review! Thank you, Christy, for your kind words and we are glad that Earl, Tony, and Maurice took such great care of you and we cannot wait to work with you again in the near future!


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  • 2007 2500 silverado, Duramax

    Quick response from dealer, unfortunately vehicle sold prior to my Inquiry, however they offered other vehicles, Based on their response I would ...

    Dealer Response

    Thank you for the review and for inquiring about a used vehicle we had on our lot! We strive to always communicate well with our customers and hop...


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    Quick response from dealer, unfortunately vehicle sold prior to my Inquiry, however they offered other vehicles, Based on their response I would recommend this dealer. Unfortunately, many sellers do not respond to inquiries,seems odd as they are trying to sell something

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review and for inquiring about a used vehicle we had on our lot! We strive to always communicate well with our customers and hope that you will stop by the dealership for your next vehicle need! We would love to help you out again!


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  • Don't go here for pre-owned card

    I've tried on two separate occasions now to make a deal with Sun State on a pre-owned vehicle. They aren't interested in working with me. They do...

    Dealer Response

    Thank you for taking the time to tell us about your experience. We are disappointed to hear that you were not happy with our sales department. Whi...


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    I've tried on two separate occasions now to make a deal with Sun State on a pre-owned vehicle. They aren't interested in working with me. They don't negotiate on the price of their vehicle and low ball the purchase price of my trade. Last summer when they wouldn't work with me, I went and bought and equally priced vehicle from Greenway Ford. Most recently, last week, I tried to make a deal on a pre-owned pickup and they couldn't have been less interested in working with me. The entire process was a joke. I told them from the onset that I had excellent credit and the first "offer" they made me had a 12.99% interest rate - INSANE. I'll never go to look at or try to buy another car from Sun State.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to tell us about your experience. We are disappointed to hear that you were not happy with our sales department. While we do our best to work with all customers, we offer a "no haggle" buying experience and have the lowest price upfront to avoid any negotiating. If you would like to discuss your experience in more detail, please reach out to our General Manager, Linda Rakestraw, at 407-299-5900. We look forward to speaking with you.


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  • Scheduled Car Service

    I purchased my car in March of 2012 and have taken it to Sun State Ford for all it's regular service and repair. No matter the situation, they are...

    Dealer Response

    M. Brooks, we truly appreciate your loyalty! Thank you for such great feedback and we'll be looking forward to seeing you again soon!


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    I purchased my car in March of 2012 and have taken it to Sun State Ford for all it's regular service and repair. No matter the situation, they are very knowledgable and helpful with any questions I may have. The Service team is top notch.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    M. Brooks, we truly appreciate your loyalty! Thank you for such great feedback and we'll be looking forward to seeing you again soon!


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  • Positive Experience

    I had gone to numerous dealerships where the sales reps pre-judged me by not showing me the vehicle I really wanted. At Sun State, the Sales Mgr, ...

    Dealer Response

    We are thrilled to read your wonderful comments about and compliments to Will and Michael, Tisha! We know they will appreciate hearing they were s...


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    I had gone to numerous dealerships where the sales reps pre-judged me by not showing me the vehicle I really wanted. At Sun State, the Sales Mgr, Will, and the salesman, Michael, were not only helpful but very friendly and funny! I'd recommend this dealership to everyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are thrilled to read your wonderful comments about and compliments to Will and Michael, Tisha! We know they will appreciate hearing they were such a great help during your visit with us. Thank you for your recommendation and your business!


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  • Friendly, professional Service check-in

    I bought my truck in July and Sunstate said bring it back by 6,000 miles or by November and the first oil change is on them. Even had a letter in...

    Dealer Response

    Dave, it was our pleasure to be able to provide such excellent service for you! We're glad you were happy with your experience. Please don't hesit...


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    I bought my truck in July and Sunstate said bring it back by 6,000 miles or by November and the first oil change is on them. Even had a letter in hand signed by the Sales person. I missed the both the mileage limit and the month and brought it to get the oil changed in January with 7,000 miles on the Odometer. I told the checkin person (super nice lady, missed her name, but she was working on Jan 21) that it was my first oil change. All she asked was if I had bought the truck there. 1 hour later, I was out the door with a free oil change! No hassle, no bringing out the letter, no trying to negotiate for a reduction in price. They just took care of me like they said they would. I usually don't go to the Dealer for oil changes ($$$), but they treated me right. I'll be back.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dave, it was our pleasure to be able to provide such excellent service for you! We're glad you were happy with your experience. Please don't hesitate to give us a call if there is anything else we can do for you. We look forward to seeing you again in the future!


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  • Abdo Rgeai is the best

    Abdo Rgeai is the best salesman ever!!! A great guy with the motivation to help you find what you're looking for and then some. He's the guy you w...

    Dealer Response

    Jarrett, thanks for the recommendation! We agree that Abdo is great to work with!


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    Abdo Rgeai is the best salesman ever!!! A great guy with the motivation to help you find what you're looking for and then some. He's the guy you want help from for sure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jarrett, thanks for the recommendation! We agree that Abdo is great to work with!


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  • Dont Buy Here

    Sales manager Manny let my salesperson stand waiting for numbers for 15 minutes while he laughed and joked with the other sales manager. Then they...


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    Sales manager Manny let my salesperson stand waiting for numbers for 15 minutes while he laughed and joked with the other sales manager. Then they had to order lunch. I left and bought my car at Mullinax

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Another Satisfactory service experience

    I was into SunState Ford this week for the 45,000 mile service on my truck. The staff was friendly as in the past and very timely in getting me i...

    Dealer Response

    We have been appreciative of your continued business and are always happy to take care of any of your automotive needs. We're glad you have been p...


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    I was into SunState Ford this week for the 45,000 mile service on my truck. The staff was friendly as in the past and very timely in getting me in and out of the shop. I have not had a bad experience with them since I bought my truck there in 2013.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We have been appreciative of your continued business and are always happy to take care of any of your automotive needs. We're glad you have been pleased with your experiences and we look forward to your next visit. Thank you!


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