Toyota of Orlando

Arrogant and rude!! He shouldn't deal with people. You're in the wrong job, Antônio.

Terrible attitude, uncooperative, , lead me to buy a different brand of vehicle. Had the car I want choice to be difficult.

Did not want business from people living outside Florida. Where not helpful in anyway. Why are they on cars.com that reaches people from all over?

I called Toyota of Orlando and said I was interested in a certain 4Runner they were advertising on their lot, and that if the price was right, I would be happy to head straight over with a check. They literally hung up on the deal refusing to tell me what they wanted for the car.

Came in with credit approval. Test drove a vehicle. They would not negotiate the price or talk to me about the vehicle until they ran my credit even though I was pre-approved. Took my car keys and my credit card kept me at the dealer for over 3 hours trying to work a deal. Ram me through two finance managers and a sales person. Warning, I've dealt with the dealership in the past and had nothing but favorable things to say about them. Obviously things have changed at Toyota of Orlando.

I was leased a 2023 toyota tundra in nov/dec 2022. There is a SERIOUS problem with brake squealing for which toyota has no answer for. This appears to have been going on for years. I am disappointed Toyota of Orlando dealership knew of the problem but didnt inform the customer me, as i would never have leased or bought this vehicle. Surely toyota of orlando knew of the problem, but were tight lipped about it as a sale is a sale. Dont buy the tundras as you will be stuck with the problem....and corporate toyota is of no help...a sale is a sale

Hi my name is Si Nguyen I am not satisfy with service department at all they charge me a lot of money and they don’t even try to fix my car the right way

I want retract my previous post, and after speaking with Cynthia Wagner, I have accepted it was perhaps a miscommunication between parties, thank you Cynthia for the explanation. I wish your dealership continuing success and look forward to continuing our relationship.

If you are looking for a new Toyota, please DO NOT GO to Toyota of Orlando, especially if you are Spanish or black, or a minority, and you’re buying a car upfront. I was told I had to undergo a”background” check to make sure I wasn’t a wanted criminal or terrorist, but what it turned out to be was a loan application which I had to undergo although I stated from the beginning I was buying in cash. On top of this, during the test drive, the salesman drove me to the bank, he drove me. I was upset, but wanted to finish this transaction. It was embarrassing, and it seemed the finance manager could not wrap his head around the fact a Latino man could walk into a dealership and buy a car outright, and had to pull this sleazy move in order to confirm who I was. On a positive note, the service and parts department are standout professionals. I will be making a complaint to both the Florida Attorney General’s Office and the CFPB, since I believe I was profiled according to my race in order to prevent fraud, not as someone who worked the last 42 years of their life, and is disabled Veteran who can actually walk into a dealership. I will also be consulting an attorney.

Thank you Jason k, Savannah, Abigail and Aquino for my good service. Im satisfied with the service.