Coggin Honda of Orlando

I can not express how grateful I was to have ANDRO GONZALEZ as my Service Tech. He went above and beyond to help me understand what was going on with... my 2017 Honda Ridgeline, I was not happy to hear about the issue, nor pleased to have to pay for it, however, Andro did everything he could to help get the cost down so it would not be such a burden on me. I want you to know, he is the reason I will remain a Honda customer, it is Team member's like him that make me proud to be a Honda owner, and I want to make sure he is recognized for his efforts!

Salesman Christian Febus and Emmanuel. Pros: 1) Such a great communication skills. I had a blast talking to those guys. They are very smart, and know... how to negotiate the price! While negotiating we had really fun, laughing lol. Usually it's a stressful thing but with them it was real fun; 2) Great timing with a test drive, I didn't wait in office too long, they took some basic info and Driver license copy and we took a car for test drive. 3) They work with partners. Such a great and smart thing to do! When the Christian was busy with other customer, who made appointment with him, he didn't let me wait for him, instead he asked his partner for help, while he finishing some stuff with other customers. So instead waiting for Christian I talk to other salesman. Usually in other dealership they could argue if somebody trying to get his customer, but here is completely different!!! Such a smart thing to do guys!!!! After Christian finished with other customers he came up to me again to finish our deal :); 4) Christian was an amazing!!!! He explained everything on the car, he is very nice guy and very friendly. Thank you :) Even I didn't have a deal with them, I still had really great experience with them. Recommend it.

On a scale of 1 - 10, I would give an 11 to Coggins for my recent car buying experience! What sets the experience apart is the people I dealt with throughout... the buying experience. From the initial contact online, the phone response, and the subsequent showroom discussions, "CJ" Cruz did an outstanding job of listening and responding to my buying needs and criteria in a non pushy, professional way. He was helpful while I took the car for a test drive, and he took the time to make sure I understood the many safety feature choices that were customized to my driving preferences once I bought the car. On both visits to the showroom, I was warmly greeted by the two women behind the front desk. During the negotiations, Nelson Merced was both personable and professional, and added a "wow" to my buying experience. Marina Vilberg couldn't have been more cordial as she handled the paperwork at the end of my purchase. I will definitely be sharing this positive experience with my family and friends.

On November 22nd I had purchased a used Honda Odyssey from Jovan L Davis he is the best salesman that I have ever dealt with. And I am so happy with my... vehicle that I purchased from Goggin Honda they are so polite and certyest. I will always buy vehicles there they are truly the best dealership around.

Dealt with Christian Febus and want to say he went above and beyond to help us close this deal the way we wanted it. I highly recommend him if you're in... the market for a new Honda! Very professional.

I have leased my last 3 vehicles from Honda. My experience with Coggin Honda from October 23 - October 28th was the ABSOLUTE worst. After looking at... the vehicle, going back and forth with the sales associate and finally agreeing on the price and terms, we came back in only to find ourselves in a BAIT N SWITCH scenario. The sales manager/vp made up an excuse, changed the agreed upon deal and wasted our time. It's a shame that Coggin has dishonest sales leaderdship.

"Devon from Jamaica" was a wonderful help with locating my next car purchase. He went so far as to drive to Jacksonville to pick it up for me! Who wants... to do that? He was professional, addressed each of my concerns/questions and did so with a positive "can do" attitude. I recommend you ask for him when you're in the market for your next ride!

I've had an amazing experience at coffin Honda with an amazing sales associate Lubna alyouef. She was very kind, patient and helpful with my demands. She... helped me to find an incredible deal with no hassle.

On Monday, 09/23/19, at about 4:00 PM I pulled into Coggin Honda and went inside. I told the receptionist I was interested in speaking with someone in... reference to the purchase of a new vehicle. She called for a salesman who joined me immediately. We sat and he gathered some information relative to the vehicle I was interested in and said he would look to see if a suitable vehicle was in their inventory. The salesman returned and said he had found a vehicle for me to look at and drive but that he had a vehicle delivery to attend to and was turning me over to his sales manager. The sales manager spoke to me for some time about Honda quality, the government bailout of GM and some other topics of little interest to me. Finally, he said he would make a copy of my Driver's License so I could drive the vehicle. He returned my Driver's license to me and said he would be "right back". I waited....had cup of coffee...waited...walked around the showroom...waited....sat down and checked e-mail and messages...waited....and waited. There were very few people in the dealership other than employees yet I was left totally alone. Finally I saw the sales manager from across the showroom and it appeared to me he was purchasing a snack from a vending machine. He saw me looking at him and gestured to me that it would be "just a few more minutes". At this point I had been in the showroom for 1 hour and had yet to see a vehicle. At that point, I walked out the door. I saw the salesman I had originally spoken with and told him I had given up, and was leaving and headed to Holler Honda. In my life I have purchased a number of new and used vehicles but I have never been treated as poorly as I was at Coggin Honda. If you are considering this dealership, my advice to you is, "STAY AWAY FROM COGGIN!!! I would travel by horse and buggy before I would deal with Coggin Honda. I have rated them ONE star only because I cannot rate them ZERO stars.

Had a verbal phone quote of $124.99 + tax for battery and it being installed. It is literally loosening 4 bolts, lifting and replacing, then tightening... the bolts. Took 5 minutes. They tried to say it was now $179 + tax. Really?? After insisting on Coggin honor their quote, they did, but charged $15 for a "shop fee." This in addition to the labor. What shop material was used? None. Dishonest is all I can say.