Coggin Honda of Orlando

I always enjoy my experiences at Coggin Honda. The team is always helpful and professional and I having the quiet room so that I can get some work done... while I’m waiting.

Jovan in sales was a pleasure to work with! He is a wonderful person, and Coggin should be proud to have him. However, I was very upset with the service... side of things. I stressed several times during my conversation with Nelson, prior to driving 40 miles to buy my lease out, that I wanted it totally detailed, wash, wax, interior...the works! "Showroom ready" I wanted my tires rotated and balanced as well. After over 3 hours...they told me that my car was ready. They did not touch my car in regards to the detailing. Jovan went and did the best he could. It was not his job to do. I took my car the next day to another Honda dealership 4 miles from my home and had it done! So, I took an 80 mile round trip for nothing! From leaving home, buying my lease and driving back home was over 6 hours. I have purchased 3 vehicles from Coggin, and I was very surprised with the overall experience. I was reminded that, "Coggin doesn't make money on buying out leases" Well, I will be giving our son my car, and I will go and buy the 2019 Honda Accord Touring elsewhere.

On a scale of 1 - 10, I would give an 11 to Coggins for my recent car buying experience! What sets the experience apart is the people I dealt with throughout... the buying experience. From the initial contact online, the phone response, and the subsequent showroom discussions, "CJ" Cruz did an outstanding job of listening and responding to my buying needs and criteria in a non pushy, professional way. He was helpful while I took the car for a test drive, and he took the time to make sure I understood the many safety feature choices that were customized to my driving preferences once I bought the car. On both visits to the showroom, I was warmly greeted by the two women behind the front desk. During the negotiations, Nelson Merced was both personable and professional, and added a "wow" to my buying experience. Marina Vilberg couldn't have been more cordial as she handled the paperwork at the end of my purchase. I will definitely be sharing this positive experience with my family and friends.

Pleasurable clean comfortable waiting area. Cordial representative

outstanding service from beginning to the end. Quick and easy diagnostic and the repair time was amazing.

The service provided was very good and they guy who services my car (Matthew) process great customer service. He called me back when my car was done and... let me know what I needed to do on my next service visit. I appreciate that!

Place is organized and clean, facilities are excellent, the personnel are well trained and provide an excellent experience to the customers.

Bought a used Honda Accord only to found out that it was advertised at $2000 less than what I was presented. Basically got ripped off. They also did not... mention that the car was involved in a theft (it does not show up in CarFax but was mentioned in the online ad.

I'd have to say that I really loved the experience at Coggin Honda, the employees and peers paid a lot of attention to my needs and my vehicle needs.... My assigned adviser (Carlos) was very helpful and extremely responsible. He received my vehicle with a very positive attitude and called on time when it was ready, which I really appreciate since I have a very tough schedule. My family and I have purchased 3 vehicles at Coggin Honda and we will proceed to buy many more an enjoy their great service and refreshments.

Nice they have a courtesy shuttle back to your home.