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Reviews

Average Ratings

3.0
11 lifetime reviews.
  • Looking at used cars

    This was the best experience I have ever had. Connie showed me what they had we landed on a Pontiac G8 gave me what I wanted for my trade and made...


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    This was the best experience I have ever had. Connie showed me what they had we landed on a Pontiac G8 gave me what I wanted for my trade and made it so easy. Talked to Joe in finance and he was great with the paper work no pressure. Thanks Lane Buick GMC

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • worst service ever

    Visited this dealer during my vacations in FL for a simple oil change. What i get at the end of the service: - driver's door and door frame were h...


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    Visited this dealer during my vacations in FL for a simple oil change. What i get at the end of the service: - driver's door and door frame were heavily scratched - tires were rotated without my agreement (i just installed new tires before going to service, so why rotate them...?) - oil tags were left on both carpets (driver and passenger) - oil tags on engine protection plastic - used oil was not properly cleaned under the engine, so it leaked on my garage floor. It took me a significant effort to remove it... So, i returned to the dealer for scratches repair and guess what: they painted the door properly, but put more paint on the side of the door. So now a have another issue: a drip on the side of the door. What i didn't get from them: - a simple excuse: "We're very sorry" - a refund for an oil change caused a lot of related damages - any proposal of my time and gas compensation Basically, if you love your car, forget about this dealer!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • bought a 2016 Regal

    I think they need a new show room. The reason is that the restrooms are small and also it was so cold in the waiting area. Our sales person Reg...

    Dealer Response

    Thank you for your comments and compliments. We are commencing an entire dealership renovation starting in the spring. Let us know what you think ...


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    I think they need a new show room. The reason is that the restrooms are small and also it was so cold in the waiting area. Our sales person Reggie Thompson was the best. He listened to what I wanted and he showed me those vehicles. He was always available for me when I called. Thanks Reggie!!! The hood on my car was damaged in transport where it needed to be buffed off. Reggie gave me the information I needed so I could schedule this repair. The repair took less than an hour and the service staff was perfect. Thanks to Smith auto group!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your comments and compliments. We are commencing an entire dealership renovation starting in the spring. Let us know what you think after it's complete.


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  • horrible customer service/employees

    This place from start to finish was a nightmare, disgruntled employees as well as the manager, very rude, the phones just ring constanttly nobody ...

    Dealer Response

    Hello Kathy, I am very sad to hear of your experience. I am going to forward your review to the appropriate department head as well as the General...


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    This place from start to finish was a nightmare, disgruntled employees as well as the manager, very rude, the phones just ring constanttly nobody returns phone calls our vehicle was there for 5 weeks, would not recommend to anyone, nothing positive to say regarding our experiencethey should get 0 stars awful

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kathy, I am very sad to hear of your experience. I am going to forward your review to the appropriate department head as well as the General Manager to determine what happened and take whatever corrective action may be necessary. Lane Buick GMC is a family owned and operated dealership in Melbourne for over forty years and we strive for 100% customer satisfaction.


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  • Great Service

    After looking at several cars on cars.com, I found one that I was interested in at Lane Buick. Dean was very quick to respond on his day off and a...

    Dealer Response

    Thank you.


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    After looking at several cars on cars.com, I found one that I was interested in at Lane Buick. Dean was very quick to respond on his day off and answer all my questions. Since I lived 7 hours away, he took the time to send extra pictures and made sure to describe everything in detail. When I came to buy the vehicle, he met me at the airport. We took the car for a test drive and he answered all of my questions knowledgeably. He and Joe assisted in the final paperwork going over everything in great detail. Even though I live 7 hours away, this will be the first place I look when I'm ready to buy another car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you.


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  • Great Experience......

    I was absolutely happy with the service of this dealer. I went to Kelly Buick.in Bartow.and they were horrible to deal with. Not flexible with the...

    Dealer Response

    You are most welcome.


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    I was absolutely happy with the service of this dealer. I went to Kelly Buick.in Bartow.and they were horrible to deal with. Not flexible with their prices or the trade in value. It was like they didn't want to sell me a car. But I had a totally different experience when I went to Lane Gm. It.was.almost effortless,.which is almost unheard when dealing with car dealerships. They are usually like attorneys. But not Lane GM. Thank.you for making my experience pleasant. .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    You are most welcome.


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  • Pre-owned purchase

    Drove all the way from Miami to look at a 2009 Shelby GT500 based entirely on the description in the ad, and a conversation with Steve White. The ...


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    Drove all the way from Miami to look at a 2009 Shelby GT500 based entirely on the description in the ad, and a conversation with Steve White. The car was even nicer than their descriptions. I was given a fair price on the Shelby, as well as my trade. Financing and paperwork were very easy as well. Overall an excellent experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Very Friendly

    I was looking for the new Encore that wasn't in stock yet. I was called a week later when they got a couple in stock. Went to do a test drive and ...


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    I was looking for the new Encore that wasn't in stock yet. I was called a week later when they got a couple in stock. Went to do a test drive and took some time to get financing in place while waiting for more colors to be in stock. Decided I wanted the Glacier Blue and a week later it came off the truck with the options I wanted. I checked it out and a day later drove it home. Everyone was great at helping expedite the purchase and available to me when I needed. Looking forward to the Buick experience after owning 3 Saturns. Hope it matches up to Saturn.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great service, clean facility, and courteous staff

    My whole buying experience was the best I have ever had. Steve White was an excellent salesmen and the office staff was very helpful and courteous...


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    My whole buying experience was the best I have ever had. Steve White was an excellent salesmen and the office staff was very helpful and courteous. I would highly recommend this dealership to anyone looking for a used or new vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • i came in for a new car and it was grat.

    I WORK WITH SEVE WHITE JOE WHICH WAS VERY HELPFUL,WILL TELL FRIEND ABOUT YOUR COMPANY.


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    I WORK WITH SEVE WHITE JOE WHICH WAS VERY HELPFUL,WILL TELL FRIEND ABOUT YOUR COMPANY.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?

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