Paradise Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
83 lifetime reviews.

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  • 3.0 out of 5
    April 30, 2021

    My experience is with the service department, although they corrected the problems, I had to return on four service occasions to have them either complete,... fix incomplete service, or remove parts that were left in the trunk.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 19, 2021

    Excellent experience. Our salesman Craig Hiller was great. Very knowledgeable and professional,. Craig actually listened when my wife and I explained what... we were looking for and within our budget. We looked at several vehicles and test drive the one we purchased. All the features was explained thoughtfully and patiently and questions answered. I fully recommend Paradise Ford and Craig Hiller to anyone in the market for another vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 26, 2016

    I have bought 5 cars from these folks and have been treated very well each time. Their service department is great and can be trusted which is a huge plus... for me. When they tell you you need to follow up with something else that needs to be fixed, you can believe them and it will be done right the first time. Will keep coming back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words. We appreciate your business.

  • 5.0 out of 5
    April 13, 2021

    I was having some problems with my I-Phone audio playing through my vehicle sound system. I stopped by Paradise Ford, since I had a Ford Explorer, which... I had not purchased there, since I live in Michigan. Craig Hiller, a sales consultant, graciously answered my questions and solved my problem. In addition, he showed me how to use features on my vehicle that I was unaware of. Thanks to Craig and Paradise Ford for your help.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 6, 2018

    Let me just start out by saying they are criminals!!! Here we are on vacation and our taurus begins to leak antifreeze. I take it to a local shop and they... tell me it's an internal water pump. 10 hour job per the ford repair manual. They are busy so recommend Paradise Ford. Paradise tells me it's a 21 hour job and quote me $2800 four times what the local shop quoted if they could have gotten to it!! I called the Ford dealership back home and they tell me 11 hours and $1400. The car is now at Ron Norris Ford in Titusville which also quoted $1400. Beware tourist scam at Paradise!!!! Shame on you Paradise Ford!! Plus they tried charging me $50 for the bogus estimate!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 4, 2018

    Always great, never an upsell for unneeded repairs. Usually use the courtesy shuttle so facilities (waiting room) are adequate for short waits. Free... coffee and free wifi helps. Alternately you can go check out the new&bused cars-no pressure.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 1, 2017

    Exceptional sales and service personnel...provided everything i needed

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 15, 2016

    Great job done quickly and efficiently. Moved from Vermont 2 1/2 years ago and Paradise has taken care of our car ever since.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the nice review. We appreciate your business.

  • 5.0 out of 5
    December 12, 2016

    Our 2013 Focus required an expensive ABS brake repair. The Service Manager worked hard to make it fair. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to post a nice review. Thank you for your business.

  • 5.0 out of 5
    December 7, 2016

    Nelson, the mechanics, and the A/R staff are always a pleasure to do business with. Nelson always works to ensure efficient time management for both Paradise... Ford employees as well as his customers.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to post a review. I am glad you have been happy with our service. Thank you for your business.

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