Reviews

Average Ratings

4.1
116 lifetime reviews. Includes reviews of Manhattan Beach Toyota from DealerRater.com
  • Very Friendly and Helpful Staff!

    It was a great experience from beginning to end. The staff is very friendly, helpful and knowledgeable. I had actually stopped at a couple other d...


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    It was a great experience from beginning to end. The staff is very friendly, helpful and knowledgeable. I had actually stopped at a couple other dealerships before making my final decision to purchase from Manhattan Beach Toyota. MB Toyota was by far the best and I'm very happy with my purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Incompentant Service Department
    August 23, 2017

    Took my vehicle in for maintenance & rear light out on 8/16/17. Told that they needed to order rear light and it would take 2-3 days. I called on...


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    Took my vehicle in for maintenance & rear light out on 8/16/17. Told that they needed to order rear light and it would take 2-3 days. I called on 8/22/17 to check on the status of the needed part. I was told that the part came in on 8/17/17. I asked why didn't someone call me. No answer. I took my vehicle in on 8/23/17, @ 9am. I was told that it would take 1 1/2 hours. I finally called at 1pm and was told that the work was completed, but they were washing & vacuuming because I complained about not being called. I took my other Toyota in for maintenance & was going to pick up this vehicle. I arrived at 2pm. I was told that my vehicle was not ready because they ordered the wrong part. I asked why did they say it was ready in the first place. I asked to speak to a manager who ended up patronizing me. I am more upset because they lost my key ring the last time, got into my middle console & used my property without my permission and this time they lied. Sadly, I have no faith in Manhattan Beach Toyota.

    Does not recommend this dealer
    Came in for service or repair

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  • MBT makes simple service COMPLICATED
    June 23, 2017

    Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had a...


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    Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had additional work to do such as replacing the oil pan because the plug was stripped. How can it be stripped when it's only Toyota service departments that changed the oil???? Don't expect to get anything simple done here because they will do their best to make it as complicated as possible and find serious problems that need to be addressed right away making it as if your car is unsafe to drive if you don't make the fixes.

    Does not recommend this dealer
    Came in for service or repair

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  • DO NOT BUY A CAR FROM HERE!!
    November 7, 2016

    They clearly lack basic communication and organization internally, and end up screwing over the customer... in this case, me. Don't let it be you!...


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    They clearly lack basic communication and organization internally, and end up screwing over the customer... in this case, me. Don't let it be you! The general summary of my experience with Manhattan Beach Toyota: First, my down payment check they were supposed to hold for 7 days while I sold my other car was "accidentally" cashed the next day. I had to bring them a new check after that ordeal, and they forgot to rewrite my contract for the new down payment amount. A couple of months go by, everything is great, until I get notice that THEY ARE SUING ME for their error in my contract! I have never received a phone call, an email, ANYTHING about the discrepancy or error they found. Instead was "served" AT WORK (yet I wasn't at work...they "served" my paperwork to someone else!!!). I am in complete and utter disbelief at my experience in buying a car here. I was hoping their lack of communication would stop at the first incident, but clearly it extends through the entire organization. How can one employee get so far as filing to sue a customer without first simply asking someone in the same building the circumstances around the error you found?! I can't imagine incompetence at this level would stop at my experience... Save yourself the hassle. Go to South Bay Toyota...or literally ANYWHERE else!!!

    Does not recommend this dealer

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  • Shady and deceitful
    September 15, 2016

    I purchased a 2012 Scion xD a year ago it ran out of gas 3 blocks from dealership. 3 days later over heated a week later water pump went out then ...


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    I purchased a 2012 Scion xD a year ago it ran out of gas 3 blocks from dealership. 3 days later over heated a week later water pump went out then my brakes went out Toyota refused to repairs these issues dispite that it's Toyota certified vehicle. I also got the extended warranty. Recently during an oil change they told me my alternator was going out but they couldn't fix it till it went out completely. It's been 3 months since then now my alternator is out and they say I have to pay cause it's not covered as a Toyota certified vehicle. So I'm guessing my extended warranty doesn't mean anything. To anyone thinking about buying a vehicle from here I'd say find another Toyota dealership. They think because this is a wealthy area that can screw their costomers. Well not if I can help it

    Does not recommend this dealer

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  • Good overall experience
    March 24, 2016

    The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure cus...


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    The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure customers are satisfied.

    Does recommend this dealer
    Came in for service or repair

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  • Great service

    best financing person, we would definitely come back for another purchase in the future,,, AWESOME...


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    best financing person, we would definitely come back for another purchase in the future,,, AWESOME...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service & help

    The first Toyota Camry LE 2013 I got from Manhattan Beach Toyota, I loved & was happy with the help & service I got from the sales people, account...


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    The first Toyota Camry LE 2013 I got from Manhattan Beach Toyota, I loved & was happy with the help & service I got from the sales people, accounting & managers. On 2015 I sent my daughter to get Toyota Camry ES 2015, again I returned ha I to get Toyota Camry LE 2016 I am loyal to Manhattan Beach Toyoa for their service. I will always recommend friends & relatives to this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    Very pleasant and helpful staff Diff hhhhh kjjjjj llllll


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    Very pleasant and helpful staff Diff hhhhh kjjjjj llllll

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great car, decent service

    I generally don't like sales people, but these people were not too pushy.


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    I generally don't like sales people, but these people were not too pushy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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