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Reviews

Average Ratings

3.5
115 lifetime reviews. Includes reviews of Acura of Pembroke Pines from DealerRater.com
  • True definition of EXCELLENT SERVICE!!!

    True definition of EXCELLENT SERVICE!!! I don’t even know where to begin. I have never worked with such honest dealers, as the employees of Acura ...

    Dealer Response

    Kelly, Thank you very much for your business and your kind words! We are honored to have helped you with your new car! Please remember we are her...


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    True definition of EXCELLENT SERVICE!!! I don’t even know where to begin. I have never worked with such honest dealers, as the employees of Acura of Pembroke Pines. Gio, Robert and Scott were some of the sweetest, most helpful, people I have ever met. I was a little nervous going into the dealer alone, but I am so glad that I went there. Acura of Pembroke Pines is an authorized USAA dealer, so I walked out with a great deal (and a brand new car). More importantly, my car buying experience with them was absolutely flawless. I never felt like I was waiting, and they made the process so smooth that I barely had to lift a finger. They even cleaned out my old car (which I was selling at CarMax) and moved my items into the new car. The icing on the cake was when Gio helped me sell my old car and DROVE IT TO CARMAX for me! I was absolutely floored! Not only was the dealer honest with me, and told me that I would get more money if I sold it to CarMax, but they helped me so I would save time and not stress. I’m not sure which I am more excited about…the fact that I have an amazing new, reliable car, or the fact that I finally found a dealer that I can trust. Pembroke Pines is a little out of my way, but I will definitely bring my car there for service, just because of the warm, pleasant atmosphere. Even the car washer had a huge smile on his face. By far, this was the BEST SERVICE I have ever received in my life!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kelly, Thank you very much for your business and your kind words! We are honored to have helped you with your new car! Please remember we are here for you if you need anything else! We look forward to seeing you for complimentary car washes and routine maintenance. Best of luck to you and your new Acura! Thank you, thank you, thank you!


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  • SEE DAVID BECKER @ Acura of Pembroke Pines ASAP!

    I am business owner that does not have time to negotiate back and forth and play the "typical" user car dealer games. I asked my Sales Rep to get ...


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    I am business owner that does not have time to negotiate back and forth and play the "typical" user car dealer games. I asked my Sales Rep to get me the best deal possible(I already shopped Rick Case and Phil Smith Acura and had their rock bottom). David Becker came back lower than those guys on his first shot. I could have beat him down some more but I am not a greedy guy, a deal is a deal. Straight shooter.....In an out in less than 60 minutes. Did not try to pressure me into anything else either. Just tell em what you want and they will make it happen!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Easy Car Buying Process with a Friendly Team

    I just purchased a vehicle from this dealer, less than 2 weeks ago and I originally came in for a car that I had in mind. Long story short, the ca...


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    I just purchased a vehicle from this dealer, less than 2 weeks ago and I originally came in for a car that I had in mind. Long story short, the car that I intended to look at was already gone, but the sales person was nice enough to show me other options within my price range. The best part about this process, was that the salesman listened to my needs and helped me achieve that in the best way he could without making me feel pressured to buy. I am so happy about that, and I would recommend this dealer to a friend in a heartbeat. Better yet, I'd be willing to buy from this dealer again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service

    Left with a used 2000 Volkswagen Passat which runs great. Got help from Jorge and he hooked me up with a really good deal. Thanks Acura of Pembro...


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    Left with a used 2000 Volkswagen Passat which runs great. Got help from Jorge and he hooked me up with a really good deal. Thanks Acura of Pembroke Pines. Would Highly Recommend!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Thank

    Nicole & Andrew thank you very much for your help. I love my new car


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    Nicole & Andrew thank you very much for your help. I love my new car

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Amazing service

    Very helpful team. My sales manager was Rodney and he taught me a lot about my new car and help me get the best deal that fits my life. The sales ...


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    Very helpful team. My sales manager was Rodney and he taught me a lot about my new car and help me get the best deal that fits my life. The sales manager made an amazing deal and made my day Thanks for helping get in the car I really wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best dealer i have ever done business with

    I love The Classy way that things are run at the dealer


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    I love The Classy way that things are run at the dealer

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Think twice before going to "Acura of Pembroke Pines"
    October 4, 2016

    I bought a new Acura tlx on April 21, 2016. I had salesman, Terry a gentleman, who guided all process until we got outside at 9.30pm. Next day w...


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    I bought a new Acura tlx on April 21, 2016. I had salesman, Terry a gentleman, who guided all process until we got outside at 9.30pm. Next day we noticed a broken rear deflector on passenger side and informed salesman. We totally desperate as we felt we cheated under dark. He asked to bring car and said he need to order the part. He told he will inform as parts reached. When we came to replace for the broken part, I informed the Senior sales Manger Mr. Scott Ticker. I don't want to explain his attitude toward us when we met him as I don't have words to describe it.He thought we steal the car from dealer. I explained what happened. The first words came outside as " who is going to pay for this damage?." We really shocked. I know if this happened to anyone they won't tolerate this behavior. I didn't do anything wrong except purchase the Acura of Pembroke Pines.I explained what happened. He called few people on phone and rushed to other places. I felt ashamed of myself for the decision of meeting these culture-less people. I have heard many cheating and gimmicks in business to gain more money, but this was a new experience. He, Mr. Scott Ticker, was a disaster for the dealer. I am sure they, Acura of Pembroke Pines, going to suffer their reputation by these scoundrels.It's the manner of unethical culture of cheating for financial gain. I live in Pembroke Pines. So I thought it will be more convenient to deal with Acura of Pembroke Pines. Now I realized the culture of business. Best of luck. Thanks Jacob

    Does not recommend this dealer

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  • They are rude and rip you off
    September 22, 2016

    I had to drive from my home town 3 times to get the price I wanted to pay and the next day the car overheated on me. They treated me like I was a ...


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    I had to drive from my home town 3 times to get the price I wanted to pay and the next day the car overheated on me. They treated me like I was a xxx. They were unprofessional impolite etc. They said the car was as is even tho it was only a day after I bought it. Don't buy from here they lie and pretend to be on your side just so they can earn your business. You couldn't pay me to buy a car from Craig zinn auto groups ever again.

    Does not recommend this dealer

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  • 2nd Acura RDX LEase at Pembroke Pines Acura

    Two Parts: 1. Marco Pinto in the PP Acura Service department is a "standout" for his excellent knowledge and customer service. Straight up guy who...


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    Two Parts: 1. Marco Pinto in the PP Acura Service department is a "standout" for his excellent knowledge and customer service. Straight up guy who tells you "exactly" what will be done and by when. 2. Leased a New 2017 Acura RDX at PP Acura. Sales Person was Annia Devereaux. She is an excellent sales person to deal with. She is a great listener and seeks to understand her customer's needs. The process where she needs to go to the Sales Manager, Scott Ticker, to close a deal is way too lengthy. Not her fault. Scott Ticker stuck by his word. One improvement would be that from the time you shake on the deal until you can leave with a car needs to be improved.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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