Community Honda of Orland Park

That you Steve Surma! I appreciate your going the extra mile in servicing my Honda Accord on Saturday. You truly went above and beyond. Looking forward to doing business again with you. Robin :)

We have been having our cars serviced at Community Honda for over twenty years and have always been a satisfied customer. Community Honda goes well betond what is expected to take care of their customers. At my last service appointment Jennifer Miller took care of the problem I was having with the transmission on my 2007 Honda Element. She went way beyond what I expected of her to resolve the issue to my complete satisfaction. I know that I can trust and count on the people at Community Honda to do the right thing. After the repairs were done on my Honda the car was like brand new. I have been amd I will continue to recommend Community Honda to my friends and family because of their excellent repair work and customer service. Finally, I have been a Honda vehicle owner (Civic, Accord, Element)for over twenty years and have been completely satisfied with their product and service.

I ran over a glass bottle and I needed to have my tires checked to avoid a Flat Tire. I am too old (84) to change a tire. She (Advisor) took care of checking my tires and pressure so I can drive without a problem. I used to have my car serviced at Ed Napleton, Oak Lawn but now I will only deal with Community Honda. Great Service and People. Chester Liszka

Bob Mancini was friendly, helpful and non-pushy. He didn't make us feel like we *had* to buy a Honda. He showed us in a respectful way why a Honda is a great deal. Because of his approach, we were more than willing to investigate a Honda and ultimately buy our car! Thanks Bob!

I had to take my car in for service and this was the first time using this dealership. Steve Surma was my service advisor and I have to say I am so impressed with his service. From the minute I stepped in the door, he was so friendly, super helpful and not pushy at all, even though my car needed additional service. I have been to many dealerships ove the years and I have never had someone this genuine and helpful. I would go out of my way to visit this dealership if I knew Steve would be my advisor.

Prompt communications and verification when scheduling service appointments. Rapid processing after arriving, and takes time to gather information and ask questions. Accurate and detailed quotes on service and estimate time to complete. Good communications throughout the service experience.

I traded in my Civic Hybrid because of several problems with the battery and engine lights going off. It was only 2 years old. Each time I went in I was kept waiting for several hours. The last time i came in my civic had been in the service area for 2 hours but no one had even looked at it. After I complained the service manager stepped in and took care of it. In the end I bought a new civic and traded in the hybrid. The new civic has problems with a rattle in the dash but Community Honda refused to acknowlege the problem even though it is quite noticeable. The technician said it was normal road noise but there is definitley something rattling. Evetone who rides in my car notices it. For now on I will take the car to Joliet Honda. They have a better service department. I am just disappointed that there was no honeymoon period for my new car. It started rattling after only 25 miles. I also discoverd that I really got soaked on my trade in.

I recently purchased a 2012 Honda Civic from Frank Cleveland at Community Honda in Orland Park, IL. Frank was very knowledgeable about Civics and really listened to all my questions about the car. The negotiation process with Frank and the General Manager, Joe Vanerio, was quick and an excellent experience. Community Honda ordered the exact car I wanted and received it about a month earlier than originally expected! Frank took the time explain all the functions of the car and even showed me how to set up the Blue Tooth phone a week after I purchased my Civic. I would absolutely recommend buying a car from Community Honda and from Frank Cleveland.

They are not interested in making a fair deal but taking advantage of customers

I stopped in at Community Honda this morning for an oil change and tire rotation. I did NOT have an appointment, but needed to get this service done quickly as I was on my way to my office for a meeting. Randy Pribyl (Service Advisor) was EXTREMELY nice accomodating and was able to get my vehicle serviced (an me back on the road) in under an hour!! Needless to say, I was VERY pleased!