Community Honda of Orland Park

I normally have nothing but accolades for this dealership, service and individuals. But this time, let’s just say, if this was my first visit, it would be my last. I took my car in, as a shield on the underbelly was dragging. My appointment was for 7:30 (11/26/18), but I arrived at 5:00. When I dropped my car off, I told Ceaser, it would be fine, if I picked up the car the next day. Around 7:00, I received a phone call from Ceaser asking if the work on my car could be pushed back until Tuesday and he assured me someone would look at it first thing in the morning. I told him that would be fine. I ask I should expect a phone call when the work was done? Ceaser said “yes” and he would make a note on the account stating to have this work done first thing in the morning and to call. On Tuesday (11/27/18), I had not heard from Honda and I called at 10:10 am. I spoke to a receptionist, who paged Randy. Randy never answered his page and I got bumped back to the receptionist. The receptionist stated she would take my name and number and have either Randy or another service rep call me as soon as they were available. By 11:35 am, I still had not received a phone call, thus I called again. I find it hard to believe everyone was so busy, that no one could call back in 85 minutes. I spoke to the same receptionist and she stated she would page Bob, the service manager. He never answered the page and I was disconnected. I called back at 11:40 and finally spoke to Bob. Bob stated Ceaser was not scheduled to come in until noon. That is when I stated, I am pretty sure Ceaser is not working on my car and I really do not need to know Ceaser’s work schedule. Bob proceeded to tell me he was not to report until noon also, but he would take my call and get back to me. Again, I do not care about Bob’s schedule and I am sure there was another manager or other supervisor available in the morning when the business opened. At 11:49, Bob called me back. He stated my car was done and available for pick up. I went through the roof. No one called me. I had no idea what work was to be done, much less completed and if I had been told in a more timely manner I could had made 1 trip to the area, instead of having to make a specially trip at around 6 pm. At least 6 hours after my car could have been picked up. All times above are time stamped on my cell phone for accuracy.

Great people to do business with! Gave us all the information we need very friendly and professional respectful I recommend community Honda because I personally had a great deal .

Frank was a friendly, approachable and knowledgeable guy with a sense of humor. We spent the entire day with him, and ended up with a great car. Going through the Costco program helped get our price down from the start.

This dealer was welcoming and great to be at. Our sales consultant Jake made the entire thing super easy. He was never pushy at all, answered all of our questions promptly, was very knowledgeable and was very upfront about everything we needed to know. I have never in my life had a more pleasant experience buying a car than I did with Jake. He even helped us move our things from our old car to our new one and stayed with us until we left the lot. At any time possible, I will be recommending Jake to anyone looking to buy a car!

I bought my first car from here and my second also nice and clean environment agents are also nice and friendly they have lots of cars to check out

Friendly but long wait time just to be checked in, good overall experience. However, they have been unable to detect the noise that I hear when ai start the car

From sales, finance, to service Community Honda employs a fine group of professionals. Car buying can be stressful but this was very easy and I felt that my needs and wishes were the primary focus. Never adversarial.

The entire buying process was by far better than any other auto purchase I've made before. The salesman Dennis and the finance guy were both very knowledgeable and helpful.

The service technician was knowledgeable and courteous. He readily answered all of my questions and supplied me with requested information. I hope to work with him on my next visit!

Overall I’m disappointed with community Honda and their blatent avarice. I would not recommend them for car sales. They are deceptive in their car sales.