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Reviews

Average Ratings

4.9
462 lifetime reviews. Includes reviews of South Bay Lexus from DealerRater.com
  • I leased a 2017 Lexus RX 350

    Andrew Atencio was our sales guy and he was professional and friendly. And he made the whole experience comfortable and pleasant. He answered all ...

    Dealer Response

    Hi Valerie, Thank you so much for taking your time doing this review. We appreciate every word and motivates us to continue good service. Andrew...


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    Andrew Atencio was our sales guy and he was professional and friendly. And he made the whole experience comfortable and pleasant. He answered all my questions thoroughly and provided me with great advice. I would recommend anyone that is looking for a Lexus ask for Andrew Atencio!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Valerie, Thank you so much for taking your time doing this review. We appreciate every word and motivates us to continue good service. Andrew and the rest of our team are glad to serve you. In case you need assistance, feel free to contact us anytime. Sincerely, South Bay Lexus Management Team


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  • Lexus South Bay

    Chang, Benjamin, and Payman made the entire experience painless and hassle free. Best car buying experience I've ever had. Very professional and ...

    Dealer Response

    Hi, Thank you so much for leaving this review. We're happy to know that Chang, Benjamin and Payman has made your sales experience pleasant. We ho...


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    Chang, Benjamin, and Payman made the entire experience painless and hassle free. Best car buying experience I've ever had. Very professional and no haggling.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you so much for leaving this review. We're happy to know that Chang, Benjamin and Payman has made your sales experience pleasant. We hope to see again in the future.


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  • Great experience!

    Bought a L certified Lexus RX 350! I was working with Sam Ko the internet salesperson. He went above and beyond to seal the deal! No pressure, jus...

    Dealer Response

    Hi ssshari, Your review is greatly appreciated, thank you! We'd like to keep this positive experience stays the same. We're glad that Sam has bee...


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    Bought a L certified Lexus RX 350! I was working with Sam Ko the internet salesperson. He went above and beyond to seal the deal! No pressure, just very helpful. We traveled over 5 hours to test drive and pick up the car. And Sam made it worth the drive. I would definitely recommend this dealership to family and friends!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi ssshari, Your review is greatly appreciated, thank you! We'd like to keep this positive experience stays the same. We're glad that Sam has been given you a quality service. We hope to see you again in the future. In case you need assistance, feel free to contact us anytime. Best Regards, South Bay Lexus Management Team


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  • customer service review

    Sales Consultant, Mohammad Hakim from South Bay Lexus had provided me the best customer service you could ever have. Very informative and very pat...

    Dealer Response

    Hi Glenda, Thank you! your review is greatly appreciated. We'd like to keep this positive experience stays the same. We're glad that Mohammad an...


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    Sales Consultant, Mohammad Hakim from South Bay Lexus had provided me the best customer service you could ever have. Very informative and very patient in dealing with the buying process. My hats off to you MO!! Paul, the Finance Manager was so pleasant and detailed in going through with the loan application. Thank you so much for your wonderful service.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Glenda, Thank you! your review is greatly appreciated. We'd like to keep this positive experience stays the same. We're glad that Mohammad and Paul has been given you a quality service. We hope to see you again in the future. In case you need assistance, feel free to contact us anytime. Best Regards, South Bay Lexus Management Team


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  • Lexus 2017 ES 350

    The Popes of Carson,California was so pleased with Mr Ramon Williams personality,knowledge,courtesy,professionalism & making it happen.He has been...

    Dealer Response

    Hi Thomas, Your review is greatly appreciated, thank you! We'd like to keep this positive experience stays the same. We're glad that Ramon has be...


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    The Popes of Carson,California was so pleased with Mr Ramon Williams personality,knowledge,courtesy,professionalism & making it happen.He has been our go to salesman for several years.So I sincerely recommend to anyone

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Thomas, Your review is greatly appreciated, thank you! We'd like to keep this positive experience stays the same. We're glad that Ramon has been given you a quality service. We hope to see you again in the future. In case you need assistance, feel free to contact us anytime. Best Regards, South Bay Lexus Management Team


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  • MISTER

    DOUG SANCHEZ WAS ABSOLUTELY GREAT FROM START TO DRIVING AWAY IN OUR NEW ES350

    Dealer Response

    Hi Jerry, Reviews like this couldn't get any better! We're thankful that you had a great experience with our staff and dealership. We'd like to k...


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    DOUG SANCHEZ WAS ABSOLUTELY GREAT FROM START TO DRIVING AWAY IN OUR NEW ES350

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jerry, Reviews like this couldn't get any better! We're thankful that you had a great experience with our staff and dealership. We'd like to keep the experience stays the same. In case you need assistance, feel free to contact us anytime. Best Regards, South Bay Lexus Management Team


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  • Leased a new car for the first time

    Thank you Southbay Lexus for allowing me to transition from my owned Lexus vehicle into a new leased Lexus car. Ken K was polite and showed patie...

    Dealer Response

    Hi DJ, There's nothing more important to us than a satisfied and happy costumer walking in and out of our dealership. Thank you for this great re...


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    Thank you Southbay Lexus for allowing me to transition from my owned Lexus vehicle into a new leased Lexus car. Ken K was polite and showed patience throughout the process, which ultimately made me decide to continue with the Lexus brand car. Also, I appreciate the help from the manager and the finance/lease department.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi DJ, There's nothing more important to us than a satisfied and happy costumer walking in and out of our dealership. Thank you for this great review, we strive to put our best effort to keep the sales and service experience the best we could ever be. In case you need assistance, feel free to contact us anytime. Best Regards, South Bay Lexus Management Team


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  • Great Buying Experience at South Bay Lexus

    Just bought a new Lexus hybrid from Benjamin Park (at South Bay Lexus in Torrance CA ) after looking since January for a car that most Lexus deale...

    Dealer Response

    What a wonderful feedback, Roy. Thank you for entrusting your business to us. We appreciate the opportunity to assist you and we're glad you found...


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    Just bought a new Lexus hybrid from Benjamin Park (at South Bay Lexus in Torrance CA ) after looking since January for a car that most Lexus dealers do not stock: Red with leather seats! Ben looked for the car throughout S. Calif. After numerous tries, we just could not find the right option packages. Surprisingly, most of the ES's in inventory were low end (who wants fake leather seats in a luxury car?). Color-wise, we could get anything I wanted as long it was white, silver, or grey! Ben showed great professionalism and patience with my requirements. After almost losing hope, I opted for the hybrid version where we were able to find a car with everything I wanted. I already have a Prius so I knew the car would not be a rocket, but it has more oomph than expected. In addition to Ben's great help in getting the right car for me, his associate, Chang Chung, was very helpful in explaining the many features that came with the car. I tend to keep cars for a long time so all the safety stuff and electronic gizmos are new to me. To have it demonstrated will help ease the transition. Kudos to both Ben and Chang for making a potentially painful experience into a positive one!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    What a wonderful feedback, Roy. Thank you for entrusting your business to us. We appreciate the opportunity to assist you and we're glad you found our service pleasant and well-suited to your expectations. We wouldn't want anything less. We are sure Benjamin and the rest of the team will be just as inspired to know how he created such a pleasant car buying experience. We hope to see you again at the dealership. Please, if we can be of further assistance, feel free to call or visit anytime. Sincerely, South Bay Lexus Management Team


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  • Hassle-free Competitive Pricing

    Chang Chung of South Bay Lexus provided me with essentially a hassle-free experience in negotiating the price for exactly the model/trim that I wa...

    Dealer Response

    Hi Victor, Thank you for putting your trust in South Bay Lexus! Our teams from both the sales and service departments had a pleasure assisting yo...


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    Chang Chung of South Bay Lexus provided me with essentially a hassle-free experience in negotiating the price for exactly the model/trim that I was interested in buying. Even though I was still about a week or so away from actually making the purchase, I provided Chang with an "out-the-door" price with my trade-in allowance that I wanted to pay for the car. In about 5-10 minutes, Chang got approval to just about meet my proposed price. I was committed but impressed with the quick response and, from that point, I became a new and satisfied customer of South Bay Lexus. If you are serious and ready to buy a Lexus, be sure to include a visit to South Bay Lexus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Victor, Thank you for putting your trust in South Bay Lexus! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. In case you need assistance, feel free to contact us anytime. Sincerely, South Bay Lexus Management Team


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  • 2017 IS200T F Sporst

    This is the third dealership i had visited and the one that gave me the best offer. Sam was great and straight to the point, he gave me what i wan...

    Dealer Response

    Thank you so much for choosing us as your Lexus provider of choice. Sam is indeed one of our most commendable employees. We cannot be happier know...


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    This is the third dealership i had visited and the one that gave me the best offer. Sam was great and straight to the point, he gave me what i wanted and worked with me

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for choosing us as your Lexus provider of choice. Sam is indeed one of our most commendable employees. We cannot be happier knowing you were both fully satisfied with the offers and our service. If there's anything else we can assist you with, please don't hesitate to contact us. Sincerely, South Bay Lexus Management Team


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