AutoNation Cadillac West Palm Beach

I?m in Pensacola Florida but I purchased my XT5 from AutoNation in West Palm. The purchase was relatively easy and seamless. My car was delivered to a nearby AutoNation Dealer for pickup and was also an easy process. I would recommend them to my friends.

Hands down the worst service department in palm Beach County. Prices for most work is by far more than Ed Morse Cadillac in Delray and more than Wallace Cadillac in Stuart. I received a coupon in the mail and assumed all the local Cadillac dealers charged the same for maintenance , boy was I wrong. Even with a $20.00 off coupon I paid almost $40.00 more than the other dealers. I had my oil changed and without asking they added $38.00 for an oil treatment. Do yourselves a favor don't use AutoNation Cadillac in West Palm Beach service department!

I recently bought a 2025 Cadillac at this dealership. The sales people are very good. They are helpful, informative and work to get your business! The problem comes when you need services from the service department. The service department is filled with the kind of people that think they are doing you a favor by doing their job. I’m sure everyone has had experience like this in other situations. You know what I mean. In fact, when I spoke to my insurance they mentioned other complaints about this particular dealership. In closing, Good place to buy a car if you don’t care much about getting your car serviced there.

They made the leasing experience pleasant and easy. Everyone was very helpful and accommodating. Kudos to John Hoover for all the time and effort he provided. He showed great patience in helping us to navigate all the new features.

COMPLETELY SATISFIED 👍 I like the dealership because is closer to my home and the are honest people.

I couldn’t be happier with my experience at AutoNation Cadillac of West Palm Beach. From start to finish, the entire process of Leasing my new 2024 Escalade was exceptional. Special thanks to Abbi Matari for his outstanding service and attention to detail. He made sure I understood every option and worked diligently to meet all my needs. Additionally, I’d like to express my gratitude to Hoss Moghtadaie for guiding me through the financing process with such professionalism and care. He made the financial aspects clear and straightforward, ensuring I felt comfortable with each step. Thank you, AutoNation Cadillac of West Palm Beach, for making this a fantastic experience. I’m thrilled with my new 2024 Escalade and highly recommend this team to anyone looking for top-notch service!

This is the second time I?ve purchased a vehicle at Auto Nation Cadillac and I can?t imagine going anywhere else. They treated me like family and made sure I got everything I wanted.

Excellent customer service. Highly recommend AutoNation!! Great experience with the sales representative and general manager...

If I could give AutoNation Cadillac West Palm Beach zero stars, I would. I bought a 2015 Jaguar F-Type S from them in May 2022, and it has been a nightmare ever since. The car has spent more time in the shop than in my driveway, and the repairs keep piling up. I purchased the AutoNation Platinum Vehicle Protection Program, which covered $20,000-$30,000 in repairs, but when my engine developed a knocking noise and metal scraps were found in the oil, my warranty claim was denied after over a month of waiting. Why? They claimed the car had "aftermarket modifications," including an aftermarket pulley, and a potentially hollowed-out aftermarket catalytic converter—none of which I was informed about when I purchased the car. I’ve only serviced it at Jaguar dealerships, so I know for a fact that I didn’t make these modifications. Even more frustrating, the only person who ever answered my calls at AutoNation Cadillac was the receptionist, who admitted that their 125-point inspection doesn't include checking the car’s computer for tunes or looking at parts for aftermarket modifications. The fact that this dealership sold me a heavily modified car without disclosing it is beyond negligent. I've called their corporate office countless times, only to be ignored or passed from one person to another. This dealership has wasted my time and money, and I wouldn’t recommend them to anyone. Buyer beware: they are selling cars with hidden modifications that void your warranty, and they won’t take responsibility for it.

We had an excellent experience at autonation. Jack Kelly took a lot of time explaining the car to us.