AutoNation Cadillac West Palm Beach

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Reviews

Average Ratings

4.9
255 lifetime reviews.
  • Great service

    Buying experience was excellent. Everyone was professional and friendly. would recommend AutoNation.


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    Buying experience was excellent. Everyone was professional and friendly. would recommend AutoNation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car purchase

    Very professional sales associate, good quality automobiles with a short term warrantee


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    Very professional sales associate, good quality automobiles with a short term warrantee

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Get valuables out of the car!!

    Make sure you remove anything you might want in the future from your car. I had items worth over $800 stolen while being serviced at this dealer...

    Dealer Response

    Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your lackluster experience around. If you're ...


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    Make sure you remove anything you might want in the future from your car. I had items worth over $800 stolen while being serviced at this dealership. The service manager made me very aware that it was my fault that his employees are dishonest! Actually did a good job on repair but I will never return with Anything of value in the car.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (561) 845-5500 to discuss what we can do to help.


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  • WORST SERVICE I"VE EVER EXP AT A DEALERSHIP!!!

    THE SERVICE HERE AT AUTONATION CADILLAC IS VERY VERY BAD!! THE SERVICE DEPT DOESN'T KNOW WHAT THE PARTS DEPT IS DOING! I'VE BEEN HERE THREE TIMES ...


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    THE SERVICE HERE AT AUTONATION CADILLAC IS VERY VERY BAD!! THE SERVICE DEPT DOESN'T KNOW WHAT THE PARTS DEPT IS DOING! I'VE BEEN HERE THREE TIMES AND EVERYTIME THERE IS AN ISSUE. LAST TIME I WAS THERE THEY CHARGED MY CREDIT CARD $300 FOR A LOANER SAYING IT SMELLED LIKE SMOKE? WHEN I DON"T EVEN SMOKE!! THEY DIDN'T CALL, EMAIL OR TEXT ME??THEY JUST TOOK IT UPON THEMSELVES TO CHARGE MY CREDIT CARD!! TOTALLY UNPROFESSIONAL HOW THEY HANDLED THIS ISSUE!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My first Cadillac

    Steve Olds was great, he gave 5 star service selling me my car, can't say as much for the rest of the staff. Quite frankly I was disappointed fro...


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    Steve Olds was great, he gave 5 star service selling me my car, can't say as much for the rest of the staff. Quite frankly I was disappointed from the time I left Steve through the rest of the process. The financial agent spelled my name wrong, I told him when he asked me to sign the first document. He reached over crossed my incorrect name off and hand wrote it correctly, so all the documents were like that, so Mickey Mouse, it really bothered me. I had condensation in 1 headlight it took a great deal to get them to replace it. I expected better service. Cadillac service. So much more to my story I don't have room to tell you. They put a used headlight on my car that was filthy from dead bugs. The quality of service and attention to details were carelessly overlooked, it's disappointing. **The staff working in maintenance were very efficient and friendly when I had my car fixed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceptional Service!!!!!

    If you are in the market to buy a car.. Go see Steve Olds and Benny Martinez at AutoNation Cadillac in West Palm Beach. They made the whole buying...


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    If you are in the market to buy a car.. Go see Steve Olds and Benny Martinez at AutoNation Cadillac in West Palm Beach. They made the whole buying experience painless and best of all transparent! Top Notch staff including the finance dept! Extremely professional and excellent customer service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic car buying

    Friday night my husband and I went to the dealership looking at the Cadillac ATS-V Coupe and Cadillac Escalade SUV. The salesman that helped us wa...

    Dealer Response

    We're happy to hear that our staff was able to provide you with knowledgeable expertise and an overall stress-free experience, Tiffani! We sincere...


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    Friday night my husband and I went to the dealership looking at the Cadillac ATS-V Coupe and Cadillac Escalade SUV. The salesman that helped us was Rolin, he was extremely helpful and very informative. We went back on Saturday to take a look at the cars again and maybe even to purchase. The manger Benny Martinez and another salesman Steve Olds we're amazing with helping us work out all of the details and making sure everything worked out perfectly for us. Also the finance manger was wonderful and helped us get the best prices! We were at the dealership from 2:00pm-9:00pm discussing pricing and everything else needed, during that time they purchased us lunch. They made this the best and easiest car buying experience! Everyone bent over backwards to accommodate our every need. After purchasing both cars on Saturday we came back on Sunday for them to set up our Onstar, wifi, and other accessories. I would highly recommend this dealership and I will be back in a couple of years when I need to purchase a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that our staff was able to provide you with knowledgeable expertise and an overall stress-free experience, Tiffani! We sincerely appreciate your business and hope to continue to serve you for many years to come! Safe travels!


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  • Fantastic Sales Customer Service and Loan Finacing

    My wife and I stopped in to look at Cadillacs after visiting BMW, Mercedes, and Audi dealerships. We were presently surprised of how clean the sho...


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    My wife and I stopped in to look at Cadillacs after visiting BMW, Mercedes, and Audi dealerships. We were presently surprised of how clean the show room and facilities were. We were greeted by Benny Martinez, the manager, and salesmen Steve Olds both friendly and very helpful. I bought a Cadillac ATS V and am very impressed by its performance, much better than its competitors. Benny and Steve were fantastic on putting together a deal that I was financially happy with. They both went out of their way to make sure I was happy with my purchase. David Briggs gave us a great loan rate and was very friendly and professional throughout the process. We were so impressed that we ended up buying two vehicles the same day, The Cadillac Escalade and Cadillac ATS V. Would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Great buying experience. Fairly straight forward, no pressure. Best price for a fantastic low mileage Lexus LS460 with 4 year warranty... less tha...


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    Great buying experience. Fairly straight forward, no pressure. Best price for a fantastic low mileage Lexus LS460 with 4 year warranty... less than similar high mileage no warranty cars. Bennie Martinez is a responsive internet manager. Braxton Niehaus was professional, personable, knowledgeable, and attentive. He had the car ready when we arrived and came right out to demo it. After a test drive, we decided to buy it if the deal was right...it was and we drove it home. Braxton set up the blue tooth and went through the nav and answered all our questions. It was worth the 3 hour drive. We'd do it again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best overall experience

    I found this Lexus LS460 on Cars.com. Bernie Martinez responded immediately and we set up a time to make the 3 hour drive to see it. Braxton Nieha...


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    I found this Lexus LS460 on Cars.com. Bernie Martinez responded immediately and we set up a time to make the 3 hour drive to see it. Braxton Niehaus met us in the lot where the car was waiting out front. It was detailed and showed well at first glance. We inspected it and took a 20 minute test drive where it proved to be flawless. We decided to proceed with negotiations and came to a mutually satisfactory financial deal fairly quickly...no pressure or typical underhanded maneuvers. We wound up getting the best 2007 LS460 on the market with a bumper to bumper warranty for less than higher mileage rougher cars with no warranty. This is the first time I have ever given an unconditional thumbs up to any dealership. It was well worth the drive. I'd do it again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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