AutoNation Cadillac West Palm Beach

Long time Cadillac owner. Purchased multiple cars from this dealership. Brought in my xt4 for oil change. Waited 2.5 hours for it to be completed. Plus car wasn’t even washed or vacuumed. The service adviser did pay for the oil change so that was a plus and only reason I still recommend this dealership. Will request a rental next time otherwise I’ll go to competitor dealership which is closer to me in distance

I have been buying cars for years and this was the best experience that I have ever had from the salesperson to the finance department.

Service is competent, timely, and efficient. The service writers are knowledgeable and helpful. The waiting area is adequate and have coffee available. A few cookies would not hurt.

Great to work with. very good communication throughout the process. great salesman to work with.

I have known Brad a number of years now. He couples excellent service with an extensive knowledge of the vehicle. Also, Robert, the service manager and John the GM were both helpful.

The service department at AutoNation Cadillac of West Palm has gone above and beyond to ensure my vehicle is properly cared for. Mr. Jackson along with the service manager have been great to deal with and have maintained a professional and honest transaction every time!

Had the pleasure of working with Mike Heinz in acquiring my 2023 Lyriq. From day one he has been an all star. Always answering emails, questions, and keeping me up to date on the process. The delivery of the vehicle was seamless. The process should be this way everywhere but his level of service to customers is above the norm. Will be buying my vehicles from him from now on!

great location, friendly service personnel, and no pleasure personal salesperson. Just bought my third Cadillac at this dealership

We were greeted by friendly service providers and our vehicle was taken care of promptly.

Brad Owen was very professional, understood the issues and acted accordingly. I was kept updated and the car was returned when promised. All issues were successfully addressed. It was a pleasure working with him. He merits a 5. The only downside was with the valet. When I picked up the car it hadn’t been washed. When I questioned the valet he copped an attitude and said he would wash it while I waited if I insisted. Unfortunately I didn’t have time to wait and had to take the car as is. This is certainly not normal behavior from what I have come to expect at Auto Nation. I’m sure this is a one off, but it reflects poorly on the dealership.