Reviews

Average Ratings

4.7
395 lifetime reviews. Includes reviews of Napleton's Palm Beach Acura from DealerRater.com
  • Poor customer service
    August 20, 2017

    After my complaint about there bad customer service. A lady called to ask why I had left a bad review. So I explained my dissatisfaction, she said...


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    After my complaint about there bad customer service. A lady called to ask why I had left a bad review. So I explained my dissatisfaction, she said it was all my fault for turning up at the dealership an hour prior to my appointment. After 20 minutes of arguing with her, she never asked once how she could even try to make the situation better and what could she do to earn my business. I feel she was just not interested in what I had to say, apart from it was my problem by turning up early.

    Does not recommend this dealer

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  • Misrepresentation of sale of new car
    August 13, 2017

    In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturi...


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    In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturing and before our purchase. The shade of paint was slightly different from manufacturer but beginning to blister. After many discussions and arguments with Napleton they pushed our concerns onto Acura USA out of CA. After many months of going back and forth with them they attempted to repair vehicle to near like factory conditions with a small compensation for our troubles. We are still not completely satisfied and are being stonewalled again by lack of response to our concerns. We were told that as far as they were concerned they have met their obligations to repair vehicle. We remain unhappy and are considering legal representation at this time.

    Does not recommend this dealer

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  • Awful! Bait & Switch Scam
    July 19, 2017

    Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length a...


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    Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length and she went over a full description of the car ??? specs, price, package, etc. She sent him a link to a loan application and upon completion, he called her back and she promised him a loan rate. Since it was a 2016 Acura TLX priced below KBB, we were skeptical and called her again before we left to the dealership. He asked her one more time about the availability and car details/package. She confirmed everything again and stated the car would be out front waiting when we arrived. When we got there she introduced herself then promptly excused herself and never returned. A different sales rep approached us and said that there was some sort of misunderstanding and the car was no longer available ??? it had been sold the day before. He then tried to convince us to look at a lease option and when we refused, he attempted to push my husband to consider a 2017 TLX which was obviously priced considerably higher than the 2016 we came to see. It was a complete scam and a total waste of time but worst of all, they ran his credit on the promise of something they had no intention of fulfilling! We will never step foot inside another Napelton dealership again.

    Does not recommend this dealer

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  • Horrible
    June 25, 2017

    We called about a car on their website to be sure they still had it. Linda assured us the car was there. We were traveling over 30 miles to see th...


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    We called about a car on their website to be sure they still had it. Linda assured us the car was there. We were traveling over 30 miles to see the car so I asked her to be sure. She went over the description and price with me so I know she was looking into the correct vehicle. It was a BMW X5. Natalie called to tell me our X5 was ready and out front for us to see. I also received an automated text. I told Natalie great we were almost there. Upon our arrival the sales manager and a woman (Natalie?) we're outside. I heard her scrambling about trying to find a BMW. A couple of minutes later the manager said and I quote Oh that car was sold. It's not here anymore but feel free to look around. We were very specific about what we were interested in. Bait and hook did not work here. We were totally inconvenience and not happy. We will never go to a Napleton dealership again. 0 stars for them! Unfortunately I had to choose 1 star at least to be able to post this.

    Does not recommend this dealer

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  • Always great service at Napleton
    June 5, 2017

    I've been a customer at Napleton for several years, and their service department is consistently excellent. In particular, Bernie Santana is outs...


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    I've been a customer at Napleton for several years, and their service department is consistently excellent. In particular, Bernie Santana is outstanding and a pleasure to deal with. I highly recommend Napleton if you're looking for an Acura or need to have your car serviced.

    Does recommend this dealer
    Came in for service or repair

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  • Acura + Ashley Beev= Awesome

    Walked in not expecting to get a new car, but ended up leaving with a great 2016 Acura TLX at a great price. Ashley Beev was awesome and helped me...


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    Walked in not expecting to get a new car, but ended up leaving with a great 2016 Acura TLX at a great price. Ashley Beev was awesome and helped me get the car I wanted and not feel like I was merely settling for something. I couldn't have asked for a better car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • All around great experience
    May 24, 2017

    This was the first time being served by Mr. Virgo and it was a great pleasure. Very patient, friendly , and never left us just hanging around. He ...


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    This was the first time being served by Mr. Virgo and it was a great pleasure. Very patient, friendly , and never left us just hanging around. He showed us around the renovated waiting area and even offered me and the wife to a test drive while we wait for our car to be serviced. I've always had a good experience coming to this dealer but this time was even better. Thank you Napleton Acura , and as always I totally recommend this dealer.

    Does recommend this dealer
    Came in for service or repair

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  • 2017 MDX

    I have been nothing but , happy with my 2017 MDX from Napletons Palm Beach Acura. The GM was involved from start to finish and I really appreciat...

    Dealer Response

    Hi Fdj, thank you for taking the time to leave a review for us at Napleton's Palm Beach Acura. We're happy we could meet your expectations! Please...


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    I have been nothing but , happy with my 2017 MDX from Napletons Palm Beach Acura. The GM was involved from start to finish and I really appreciated that.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Fdj, thank you for taking the time to leave a review for us at Napleton's Palm Beach Acura. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.


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  • Free Washes

    How can someone go wrong with getting a "FREE" wash at just about any time. This store is a busy store however, I'm always taken care of at time...

    Dealer Response

    Laura, thank you so much for your high rating!


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    How can someone go wrong with getting a "FREE" wash at just about any time. This store is a busy store however, I'm always taken care of at time of need.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Laura, thank you so much for your high rating!


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  • Thank you

    Thank you for the all around great Customer service. I Can't tell you how everyone who we ran into was willing to help us. Snakes were a plus.

    Dealer Response

    Deanj25, thank you so much for your high rating!


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    Thank you for the all around great Customer service. I Can't tell you how everyone who we ran into was willing to help us. Snakes were a plus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Deanj25, thank you so much for your high rating!


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