Martin Automotive Group

Reviews

4.6 out of 5 4.6
176 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 8, 2018

    The sales associate was professional and willing to work with me. Although he was not able to provide me with the car I was looking for, he was able to... produced about the same deal for an even better vehicle. I end up leasing more than what initially envision. Needless to say I am happier with how things ended up than if i would had taken the vehicle that i was looking for. Thank you Martin Cadillac S.A.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 16, 2018

    This dealership always takes very good care of me. I love coming here and having that great relationship with my Service Advisor Michael Moore. He is... great and he tells me like it is and always makes sure that I get the best deal for all my car needs. My mechanic Walter always make sure that my car is cared for and he make sure I'm right when I drive away. I pass two other Chevy/Cadillac dealers to just to get here and they are the reason if I purchase a new car, it will be a Chevy!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Martin Buick GMC

  • January 23, 2018

    Martin Cadillac has been a dealership that I had dealt with for many years. Since the new ownership and management this place has a whole new vibe to it.... The whole team from buying two new Cadillac's within the past few months I can seriously state that both the cars themselves as well as the dealership is truly become a major player in the luxury market. Finally Cadillac can consider itself a true leader manufacturing quality AMERICAN products that one can compare to any of the top leading imports with a much more attractive price point, with a dealership that knows how to work to maintain a high level of customer satisfaction.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 15, 2018

    My purchase experience went so much smoother than I expected. Andrew and Rey are great guys, friendly and down to earth. This was my first time purchasing... a vehicle from a dealer, I'll definitely be back when it's time for another car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Buick GMC. Please let us know if there is ...anything else we can do for you; we are more than happy to help!

  • 5.0 out of 5
    July 25, 2018

    Service personnel are well trained and are very helpful in determining the extent of correcting your vehicles service and providing information to the... customer. Very well done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are m...ore than happy to help!

  • 5.0 out of 5
    July 3, 2018

    Amazing experience!! Ray is a man of his words and Ben in Finance was also great. Ray and Ben are the BEST! My experience was stress-free and I was... out the door driving my 2018 Cadillac Escalade Platinum in 2 hours.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we are so pleased you enjoyed your visit to Martin Buick GMC! If you're ever in need of more help, please let us know!

  • 5.0 out of 5
    May 14, 2018

    When in due my headlights constantly going out (4 times in 2 years). The amount to repair my issue was way outside my budget, but after speaking with... my Customer Service Specialist (Michael Moore) he was able to get the cost amount in a range that I could afford. I am so grateful for him going the extra mile to assure that I was able to get my headlight fixed and they were completed in a timely manner. I love this dealership!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    May 14, 2018

    Beware buying used from this dealer. After we brought our vehicle home, numerous issued popped up. We were told the DVD player worked but it does not.... We need new brakes/rotors. The AUX and stereo cut in and out. Vehicle was not detailed like promised. Employees will ignore your calls and emails.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Mr. Sanders, We always value our customers feedback, thank you for bringing this matter to my attention.Please call me so we can go over the det...ails of your issues. I would like to find out what happened in this instance and see if we can come up with a solution. Thank you, Seth Waskow General Manager 310-820-3611

  • 5.0 out of 5
    April 16, 2018

    Staff was great Micheal Moore was very helpful and took care of our service and make sure the vehicle was repaired and know other problems Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 27, 2018

    My Wife and I leased a 2018 Cadillac platinum Escalade from Carlos Clemente after returning our leased 2015 Cadillac SRX. We decided to upgrade because... of family additions. Carlos listened to our needs, visited the lot and test drove one of the vehicles in the lot. We enjoyed the vehicle comforts and driving the vehicle while Carlos described and demonstrated all of the new features on the escalade as compared to our 2015 SRX. After test drive we agreed that the escalade was the one. We then discussed options, color and trims and ended up with the Granite metallic with maple interior in a platinum trim. The 10SPD automatic with 4WD gives up piece of mind when taking trips between Arizona and California. The process from selecting our Escalade, filling our the paperwork, processing the finance, preparing and detailing and receiving the vehicle went very quickly. Kudos the finance and detailing team. The dealership staff were very courteous and processional to us, congratulating us as we walk the halls, making feel like family. The dealership was very clean and display models well laid out Carlos took the time to connect OnStar and demo a few additional details of the platinum trim and we were off to enjoying our Escalade.

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    Shopped for a new car
    Did make a purchase
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