Martin Cadillac has been a dealership that I had dealt with for many years. Since the new ownership and management this place has a whole new vibe to ...it. The whole team from buying two new Cadillac's within the past few months I can seriously state that both the cars themselves as well as the dealership is truly become a major player in the luxury market. Finally Cadillac can consider itself a true leader manufacturing quality AMERICAN products that one can compare to any of the top leading imports with a much more attractive price point, with a dealership that knows how to work to maintain a high level of customer satisfaction.
I leased an ATS sedan and the negotiation was made per text message. During the messages exchanged was not clear for me that was a loan car with 3300 ...miles. I was thinking that was a new car once there was a lease offer in the Martin website with exactly the value and period ($299 per 27 months) for the same car (ATS Sedan basic) for a brand new car. I realized that the model negotiated was a Luxury, but I thought, it was an offer to get the deal. The problem was that nobody mentioned the car condition as 3300 miles car during the hole process of viewing and sign. I would expect this warning when I went there to see the car and before sign the lease contract. The sign process was too quick, about 5 minute, not time enough to verify every detail. Besides that, the last message before I accept the deal I asked the seller for 12K miles per year instead of 10k offered per same price. He sent a message confirming 12k miles per year. When I realized that was a 3300 miles car with some scratches and wear signs I saw the contract and I had other surprise the car was signed with only 10k miles per year. I contacted the person and he said that the Cadillac basic lease is 10k and that message confirming was mistake. Unfortunately, he could not do anything to change that, even if he made a mistake. Based on that I did not have a good experience and I would like to trust in the car dealer with everything clearly explained and according with negotiated terms. I cannot recommend a dealer that you need read every line before sign the contract to be sure that everything is ok.
We're very sorry to hear about your experience. Our management team has been informed and will be in contact with you shortly We do apologize for thi...s inconvenience and hope to work with you to find a solution. If you have any further questions, comments or concerns please do not hesitate to reach out to us. Sincerely, Seth Waskow General Manager 310-820-3611
This is our second vehicle lease from Martin. It will not be our last! Customer service was personal and personable. Martin Cadillac has a very profes...sional and courteous staff.
Armando Hernandez was the reason we purchased our vehicle here. He was very courteous, professional and took his time to thoroughly explain everything... to us. I was not satisfied with the person that helped us sign the finance documents and only decided to complete our purchase because we felt Armando had done great at his part and felt I had obtained great information. Other dealers are much more modern and look cleaner than here but they have great deals and again Armando was great so it is worth it.
Danny was very professional, he kept me updated throughout the entire process, he explained things very clearly and answered all my questions,I am ver...y pleased about the work done on my car!!!!
Late in the afternoon I took my 2007 Cadillac in for a free car wash. I happened to see Marlene and asked when my next oil change was due. She suggest...ed it would be good to change the oil soon. I asked if she could do it that afternoon, Marlene checked and said she could. The service was completed in just over an hour, and my car was washed as well. In and out in under 1-1/2 hours - I was a very happy customer. Keep up the good work!
We had a good buying experience at Martin. Our sales rep, Carlos, was friendly and very helpful! He provided us with a lot of information regarding th...e vehicle features as well as the GMC app. The buying experience took almost 6 hours, which was a little frustrating. We had to wait for someone in finance to be available, which on a Saturday should be better staffed. My only issue was that I contacted the dealer multiple times via email regarding the vehicle Inwanted to purchase, and never got a response.
Dash tire symbol lit up twice during 200 mile trip. Worried. Called for service appointment and got in at 7:30am the next morning. Tire pressure sens...or replaced, everything fixed. Out by mid-morning, didn't even have time to finish my second cup of (free) coffee. Awesome! Thanks to your team. You guys are good!
Greg Foley and Martin Automotive made the car buying experience easy and enjoyable. I loved doing the deal over the phone and having the paperwork and... car ready when I got to the dealership! Easy in, easy out. I couldn't be happier with my experience.
My service advisor,Marlene, was great. Time is very valuable to me and she was direct, quick ,efficient , accommodating and super friendly. She adds v...alue to your company. Thank you