Recently I was working with Cerritos Infiniti over the phone and online considering I’m a 5 hour drive away. I found the car I wanted at this dealership... and negotiated the price and came to an agreement. After that they requested to run my credit which I agreed to since I knew this was the car I wanted. I requested the day off from work and had a friend do the same to drive me out there only to find out while we’re on the road that they had sold the car earlier that morning... I was told the car was sold to me and it would be detailed and ready for pickup the next day in the afternoon. How do you sell a car that was sold already? Thanks Jairo and management.
Hello Miguel, I’m extremely concerned to hear about this entire situation. I regret to hear about the miscommunication that occurred with our team mem...bers. I appreciate you sharing these details. However, please give me a call at your earliest convenience so we can work towards a resolution. - Bill Stephens, General Manager, 562-345-1333.
Omar from the finance department and Nate from Sales were amazing . They were extremely knowledgeable, amazingly patient, and made you feel comfortable... while you looked for your next wildfire.
Fantastic to hear! Thanks for sharing the 5-star feedback, Justin. Glad the Cerritos Infiniti team was there to help - appreciate you choosing us...se...e you again down the road. Congrats on the new ride!
I'm in love with this car I got an used skyline low miles for only 14k looks and drives like brand new!!
Hi Rick, thanks for the positive review! Please come see us again soon!
My name is Benjamin Manalo ,I appreciated Vishnu Harbhajan for serving us well when we came to cerritos Infiniti to trade in our 2013 infiniti to 2016... model. We immediately felt comfortable with him when he approached us as we enter to display lobby as he was so and friendly. He was so humble and was very understanding to my needs. Vishnu Harbhajan was an amazing salesman. I would rate him unconditionally excellent in all count. We are now enjoying our brand new infiniti car. Thank you Mr Vishnu Harbhajan
Awesome! Thank you so much for this wonderful review Benjamin!
My husband and I came in to the dealership to look for a new used car a g37 to be exact. I loved my g35 but it was time for an upgrade. We were immediately... greeted by Matt Cossontino. We test drove a couple of cars I never felt any pressure at all even though it was passing closing time and I was struggling to decide on a sedan or a coupe Matt new I really loved the coupe so Matt and his manager Daniel kept at it trying to get me the numbers I needed to make the purchase. Once we decided to purchase the coupe g37 the team Matt , Daniel and John from financial all stayed late to accommodate us and get this contract done. The entire time we were treated great the environment was clean and professional. Matts's customer service was exceptional. We were very impressed with the big dealer infinity of Cerritos car buying experience. We have already referred this team to all our friends. Most definitely very happy with our new infinity .
We're so happy to hear about your wonderful experience Tonya! Thank you so much for your business and for this fantastic review! :)
The Sales Team at this Infiniti dealership is great and extremely professional! I had the pleasure of working with Ryan Taylor, he made it easy to find... a car. He was willing to let me test drive any car that I wanted to. If you are looking for a new or used car I personally recommend this dealership.
Thank you so much for the wonderful review Ryan!
I had a wonderful experience with Cerritos Infiniti at the Long Beach Tent Sale. Salesperson, Ryan Taylor was great and very patience with me throughout... the whole process. I felt like he and the entire Cerritos Family was really interested in getting me the best deal and for that I am grateful. I love the car and will defiantly refer Cerritos Infiniti to my family and friends.
We are so happy to hear about your experience with us Rosalyn!! Thank you for leaving us this wonderful review - Enjoy your new car!!
Worst dealership ever. I requested for a quote and they never give it to me. They just insisted me to come into the dealership so that they can work you... out on the price. They have several salesman that response to my email but once I asked for a quote they never return my mail. NOTE TO DEALERSHIP: Most people hated to walk into the dealership and haggle for the price. Well I went to buy my car at Mission Viejo Infiniti instead because they gave me a great quote online. I will not recommend this dealer to anybody that I know.
Charlie, I am truly sorry you had a bad experience with our dealership. I'm especially sorry you had to return in order to receive a quote. We strive ...to ensure our customers are 100% satisfied, and we hope we can make this up to you in the future. If you have any questions, our general manager Bill Stephens is available at 888-781-0324.
Be careful! This dealership lies to you. Because I live far from Cerritos, a manager and Sales associate discussed the terms of the car with me over the... phone. When I arrived at the dealership, another manager, Brian, and the same sales associate said they would not honor what we agreed to. They openly admitted that they did promise those terms but now could not follow through with it. I also spoke to the manager, Bill, who also agreed they were wrong for deceiving me and was somewhat sympathetic but mainly appeased me as to not write a review. Also, they are very ruthless with their negotiating and are not sympathetic to the customer-even when they admit they are wrong. If you MUST use this dealership, be very cautious. I ended up buying the car because Dante Epps apologized and even offered to give me $100 gift certificate to my favorite restaurant. Because he agreed it was wrong. After several attempts to reach Dante for the gift certificate, I still have not received it (almost 4 months later). He promised to give it to me the following week. Be careful! They will say anything to make a sale!
Dawn, I am truly sorry you had a bad experience at our dealership. Not honoring your agreement was completely wrong, and I'm so sorry we didn't work h...arder to reach a solution. Again, my apologies.
In November 2010 my wife and I bought a 2008 Infinti Fx35 from this dealership. Sam attended to us and made all the right sales pitches and we concluded... the purchase satisfactorily and arranged for our shipper to collect the vehicle for shipping to Nigeria. However, 2 years later the vehicle's Dashboard started to BUBBLE and it deteriorated progressively becoming very unsightly and embarrassing. IN attemptING to find a solution we came upon Infiniti's Extension of Warranty and promise to replace such dashboards. We contacted our dealer, Cerritos Infiniti and received an email asking about the location of the vehicle. We responded anxiously that the vehicle was in Nigeria; thereafter Cerritos did not respond and all other emals did not have the curtesy of any reply. Cerritos was aware that the vehicle would be shipped to Nigeria; if there were potential issues we would have expected a good dealership to point such out at the time of sale/purchase. The least Cerritos could have done subsequently was to respond to our emails explaining whatever issues they had. The experience has been very unpleasant! WE WILL NEVER PURCHASE A VEHICLE FROM CERRITOS INFINITI AGAIN and WE WILL NOT RECOMMMEND CERRITOS INFINITI TO ANY BODY.
Dels, I sincerely apologize for your bad experience with our dealership. You're absolutely right--we should have warned you about any potential issues... that could arise with shipping your vehicle to Nigeria. We also should have responded to all of your emails. I can't apologize enough for our poor customer service.