Cerritos INFINITI

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    July 10, 2020

    First time buyer at Cerritos Infiniti. Great Service and Finance options. They work with you to the best of their abilities to get you the best rate and... payment options that suit your financial needs. I would definitely recommend this dealer to people out there looking for a luxury car to check this place out. I just want to give a quick shout out to Jesus, Victor, Daren, and John for helping me buy my first luxury car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy to hear your experience with us was a great one, Danny!

  • 1.0 out of 5
    June 27, 2020

    They have no clue on how to perform their job. From the manager to the finance representative. They will either mess up your paperwork or sell you a defective... car that they don't know anything about.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Bert, we are very concerned to read this feedback about our team and would appreciate the opportunity to speak with you further. Please give me ...a call at a time that works best for you. Thank you. - Bill Stephens, General Manager, 562-345-1333.

  • January 26, 2014

    I'm in love with this car I got an used skyline low miles for only 14k looks and drives like brand new!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Rick, thanks for the positive review! Please come see us again soon!

  • 5.0 out of 5
    May 18, 2020

    Speaking from 10 years of dealer/shop service experience in So Cal, Cerritos Infiniti is the best service shop in town. They work with you, they acknowledge... your concerns and they don't try to up sale you or pressure you into a service. The world isn't perfect, but as long as you work towards a reasonable outcome, I've experienced Cerritos to be the best in town. So much so that I travel more than 30 miles for service, bypassing other local shops/dealers. Hit up Issac Diaz for any of your service needs/concerns.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the great review and 5 stars, Abraham! We really appreciate you being a loyal customer!

  • 1.0 out of 5
    December 8, 2019

    Everyone who comes to this dealer. Please do not trust them. We agreed to a price. Then filled credit app info out. And after running our credit 3 different... times. Dropping my credit, they decide to raise the price by $2,000. Even after agreeing to a price. Please stay away from this dealer. If I knew the price was $2,000 higher than agreed price I would have never let them run my credit possible ruining my chances to even get approved at another dealer. Thanks for nothing

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello John, this does not sound like the type of customer service we provide here at Cerritos Infiniti. We regret to hear you are upset with your rece...nt visit to our dealership and would like the opportunity to talk more about this with you over the phone. Please give me at a time that works best for you. Thank you. - Bill Stephens, General Manager, 562-345-1333.

  • 1.0 out of 5
    June 22, 2019

    Recently I was working with Cerritos Infiniti over the phone and online considering I’m a 5 hour drive away. I found the car I wanted at this dealership... and negotiated the price and came to an agreement. After that they requested to run my credit which I agreed to since I knew this was the car I wanted. I requested the day off from work and had a friend do the same to drive me out there only to find out while we’re on the road that they had sold the car earlier that morning... I was told the car was sold to me and it would be detailed and ready for pickup the next day in the afternoon. How do you sell a car that was sold already? Thanks Jairo and management.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Miguel, I’m extremely concerned to hear about this entire situation. I regret to hear about the miscommunication that occurred with our team mem...bers. I appreciate you sharing these details. However, please give me a call at your earliest convenience so we can work towards a resolution. - Bill Stephens, General Manager, 562-345-1333.

  • 5.0 out of 5
    June 26, 2017

    Omar from the finance department and Nate from Sales were amazing . They were extremely knowledgeable, amazingly patient, and made you feel comfortable... while you looked for your next wildfire.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Fantastic to hear! Thanks for sharing the 5-star feedback, Justin. Glad the Cerritos Infiniti team was there to help - appreciate you choosing us...se...e you again down the road. Congrats on the new ride!

  • 5.0 out of 5
    September 24, 2016

    My name is Benjamin Manalo ,I appreciated Vishnu Harbhajan for serving us well when we came to cerritos Infiniti to trade in our 2013 infiniti to 2016... model. We immediately felt comfortable with him when he approached us as we enter to display lobby as he was so and friendly. He was so humble and was very understanding to my needs. Vishnu Harbhajan was an amazing salesman. I would rate him unconditionally excellent in all count. We are now enjoying our brand new infiniti car. Thank you Mr Vishnu Harbhajan

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Awesome! Thank you so much for this wonderful review Benjamin!

  • 5.0 out of 5
    August 31, 2016

    My husband and I came in to the dealership to look for a new used car a g37 to be exact. I loved my g35 but it was time for an upgrade. We were immediately... greeted by Matt Cossontino. We test drove a couple of cars I never felt any pressure at all even though it was passing closing time and I was struggling to decide on a sedan or a coupe Matt new I really loved the coupe so Matt and his manager Daniel kept at it trying to get me the numbers I needed to make the purchase. Once we decided to purchase the coupe g37 the team Matt , Daniel and John from financial all stayed late to accommodate us and get this contract done. The entire time we were treated great the environment was clean and professional. Matts's customer service was exceptional. We were very impressed with the big dealer infinity of Cerritos car buying experience. We have already referred this team to all our friends. Most definitely very happy with our new infinity .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're so happy to hear about your wonderful experience Tonya! Thank you so much for your business and for this fantastic review! :)

  • 5.0 out of 5
    June 12, 2015

    The Sales Team at this Infiniti dealership is great and extremely professional! I had the pleasure of working with Ryan Taylor, he made it easy to find... a car. He was willing to let me test drive any car that I wanted to. If you are looking for a new or used car I personally recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review Ryan!

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