Toyota of Tampa Bay on Fletcher

New 888-463-2975 Dealer Website
Used 888-463-3930 Email Dealer
Service 888-332-5181

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Reviews

Average Ratings

4.5
Average based on 142 reviews.
  • Truly Excellent Experience - Efficient and Timely

    Best car buying experience! I was in an accident and needing to replace my much loved 4runner and John Weicherding of internet sales at Toyota of ...


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    Best car buying experience! I was in an accident and needing to replace my much loved 4runner and John Weicherding of internet sales at Toyota of Tampa Bay listened and provided a no hassle experience for me. I was able to drive away with my new "used" 4runner in record time and I appreciate John and all the staff at Toyota of Tampa Bay who made this possible. I was able to fully review all my available options and have a smoother transition much sooner than I had imagined. If you are looking for efficient, timely and great service, this is the place. John went beyond excellent customer service in making this happen for me. Cindy

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • went in for an oil change, walked out with a new c

    I walked into Toyota of Tampa bay looking for an oil change, and a salesperson approached me about shopping a new car. I was driving an 08 Altima...


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    I walked into Toyota of Tampa bay looking for an oil change, and a salesperson approached me about shopping a new car. I was driving an 08 Altima with 110k+ miles, bald tires, luke warm AC, with a 15.99% APR, The salesperson (Bob) helped me shop for a 2017 Camry for an APR of 5.35%, no money down and no payments for 45 days. The reduction in APR will actually SAVE me money in interest and the monthly payment is fractions higher than my previous payment so everybody won! I have terrible credit (very low 600s), but these professionals offered me a 1.9% APR in 12 months with ontime payments on my new purchase. Here I am, someone who thought I'd be underneath a super high APR due to poor credit, but these professionals rescued me from overpaying on an out of style vehicle and upgrading to a top of the line brand new Camry! I've never owned a NEW car and never thought that with my credit I would ever get a chance to drive a car that was "as is" but with Toyota of Tampa Bay, I found freedom for APR cruelty and now have a new car, with a low APR and the potential to go lower in 12 short months. Thank you Toyota of Tampa Bay! You have won a customer for life!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fancy Toyota!

    Doing a favor for family was so simple and easy. Ahmed really knew how to walk me through it all, this being my first time getting a car serviced....


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    Doing a favor for family was so simple and easy. Ahmed really knew how to walk me through it all, this being my first time getting a car serviced. This is a very nice dealership, I was very comfortable while waiting for the car to be maintenanced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Quality & dedication at this dealership

    This dealership's service department is dedicated to constantly making sure the entire team meets the customers satisfaction. The service departm...


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    This dealership's service department is dedicated to constantly making sure the entire team meets the customers satisfaction. The service department definitely adds value to the Toyota brand. Sincerely QC/QA Supervisor

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very bad purchasing experience

    About 2 weeks ago I went to Toyota of Tampa Bay as I was shopping around for a new car. I told them I was looking to buy a car by the of this mont...


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    About 2 weeks ago I went to Toyota of Tampa Bay as I was shopping around for a new car. I told them I was looking to buy a car by the of this month (August). However they first tried to convince me to put zero down but that wouldn't work so then they told me to write a check for them to cash end of August and I would get the car right away (no need to wait till the end of August). My husband and I spent seriously 5 hours on Friday evening (6pm till 11pm). On Saturday morning around 11 am I went in to bring the post dated check. They did not accept my check because it was a pre-printed check by my bank that I went to pick up that same morning. According to Toyota the check wasn't good because it has no check number on it. We spent another 2 hours on Saturday going back and forth with them now wanting to take the car keys back from me. Eventually, because I made a big deal out of this and there were other customers shopping they told me to bring my check when I receive my checkbook in the mail. On the following Wednesday I went in to give them the check with a number on it. Again believe it or not I spent over 2 hours as they now tried to validate the check. I told them form the beginning that I would have my down payment at the end of the month so obviously there was no money in the account to validate the check. Again there was a big fuss about me keeping the car. Eventually the manager told me to take the car and bring a certified check as soon as I can. To my surprise I them receive an e-mail stating that I was supposed to bring the certified check either Friday last week or the past Monday. That was obviously not the deal. All by all I'm very very upset because Toyota is now acting as if I'm in default here. If you decide to go shop at Toyota of Tampa Bay be careful! They're like hotel California "You can always enter but you can never leave" They're like time share sellers. Be very very careful!!!!!!!!!!!!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service all around

    Have been going to Toyota of Tampa Bay around ten years. The service is excellent here and the people are friendly, courteous , and helpful. Ove...


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    Have been going to Toyota of Tampa Bay around ten years. The service is excellent here and the people are friendly, courteous , and helpful. Over the ten years I bought two new cars from them. They're always spot on with how long each service will take. i will be coming here for all my car needs.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • worst place ever

    I bought a new 2016 Toyota Tundra and the back bumper broke on its own (the bumper is only made of plastic without metal support). So I went to th...


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    I bought a new 2016 Toyota Tundra and the back bumper broke on its own (the bumper is only made of plastic without metal support). So I went to the dealer because my car has a guarantee, the dealer ordered the part and told me they would call me in 2-3 days. After 3 weeks I returned to ask why I hadn't been called and apparently the parts had come in 2 weeks ago and I never received a call. I got an appointment to put the part in. I showed up to the appointment on time, they got my truck and told me they would finish in 1 hour and call me afterwards. Then 2 hours later I returned and my truck was parked without the piece installed because they ran out of the piece and they never called me to tell me. I called the manager and he didn't have an answer to why I hadn't been called. He said they would install the piece tomorrow so let's hope that happens.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Procrastinated sales reps

    I called several times and sent several emails trying to budget my time and money for a used car, when I applied for a credit app I was ignored wi...


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    I called several times and sent several emails trying to budget my time and money for a used car, when I applied for a credit app I was ignored with no further responses, if you have any thing but great cr3dit don't waste your time with these guys.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Positive Vehicle Buying Experience!!!!

    My wife and I are several time return customers. We have only had positive buying experiences with each vehicle purchase. We have recommended frie...


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    My wife and I are several time return customers. We have only had positive buying experiences with each vehicle purchase. We have recommended friends and family to your dealership and they have been treated equally as well, also leaving pleased with their vehicle purchase. Alma Fajardo as well as all other staff that assisted us were friendly courteous, professional and very knowledgeable of your products and the technology that accompanies them. Alma was friendly, caring and not using pressure to try make a sale. She went above and beyond the call of duty to make sure we would be happy with the vehicle we chose.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Breaking Promises

    I took my 2012 RAV4 to the dealership for service. The service representative convinced me that I needed new tires. He not only changed the tires,...


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    I took my 2012 RAV4 to the dealership for service. The service representative convinced me that I needed new tires. He not only changed the tires, he changed the oil to a higher cost product and added additional unnecessary charges. When the lease was up on the car, the Service Manager told me and the sales representative that he would give me a credit for $300 to cover my additional expenses. That is the only reason that I purchased the new car from this dealership. It has been six months and I still do not have the credit. Today, I was told that the Service Manager is no longer with the company and that there is no one at the dealership today that can authorize this credit. This is unacceptable customer service.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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