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Reviews

Average Ratings

4.8
Average based on 155 reviews.
  • <3 lakeland toyota

    We bought our prius at lakeland toyota 3 years ago. The buying experience was excellent without the typical "games". We have all servicing done at...

    Dealer Response

    Thank you KDC for your comment! I've made certain that both Michelle Drake as well as her new service Director Anthony Sullivan know of your compl...


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    We bought our prius at lakeland toyota 3 years ago. The buying experience was excellent without the typical "games". We have all servicing done at the dealership,Michelle Drake is the service personnel that arranges all service for us. She is wonderful ( especially as I usually go in without my husband) and lets me know what "needs" to be done and what is "recommended" and tells me upfront how much it will cost. Also the only time I've waited more than 30 minutes was when I had 4 new tires put on, and that was only an hour. That's awesome when you have small children with you!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you KDC for your comment! I've made certain that both Michelle Drake as well as her new service Director Anthony Sullivan know of your compliment. We are definitely working to improve our processes and quality of service to both our service and sales customers. Please let us know if ever there is anything that is changing in the wrong direction! Regards, Rita Garrison Ecommerce/Sales Manager Lakeland Toyota


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  • Joseph Hood

    I loved the good service that Joseph Hoodia gave me. He made sure that everything was done right and he cared about my input.


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    I loved the good service that Joseph Hoodia gave me. He made sure that everything was done right and he cared about my input.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Finally an Honest Dealer

    Had a great experience at Lakeland Toyota. About a year ago we purchased a pre owned 14 Camry, the buying process was very easy and the people wer...


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    Had a great experience at Lakeland Toyota. About a year ago we purchased a pre owned 14 Camry, the buying process was very easy and the people were pleasant. We recently decided that we wanted something a little bigger so we went to Lakeland Toyota to look at a new SUV. We had the privilege of working with Charlie Davis who was amazing at helping choose what we wanted, He was very knowledgeable about the vehicle and was always available for any questions we had. It took a couple days to fully decide on which SUV worked the best but we finally got into the finance department where we were greeted by Richard Pryce who is in my opinion the hands down best finance manager around, he explained everything in detail, truly cared about the customer and got us out with a great deal. We are now the proud owners of a brand new Rav4 thanks to Charlie and Richard. I would not hesitate to recommend Lakeland Toyota to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lakeland Toyota SErvice Dept

    After using another Florida dealership for routine service, I decided to try Lakeland Toyota as I was not very happy with the first dealer. What ...


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    After using another Florida dealership for routine service, I decided to try Lakeland Toyota as I was not very happy with the first dealer. What a difference - great customer service and Doug Phillips was great to work with. I have a new dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 5 k mile service

    I came in for my5 k mile service and was assisted by Dan Delgado. He was very professional and took care of my Tundra in a timely manner. He also ...


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    I came in for my5 k mile service and was assisted by Dan Delgado. He was very professional and took care of my Tundra in a timely manner. He also answered the few questions I had.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    Michelle Jones helped us into our new Toyota Sienna. My wife and I are so happy with her and the whole buying experience at Lakeland Toyota. We ma...


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    Michelle Jones helped us into our new Toyota Sienna. My wife and I are so happy with her and the whole buying experience at Lakeland Toyota. We made our inquiry online, and Michelle was readily available and quick to respond. We had been to several dealers prior, due to living in Tampa, but we would definitely look at Lakeland Toyota for sales and service in the future because of our experience up to this point.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Customer Service!

    Joseph Hood was terrific. He was very polite, courteous and friendly. I took my car in for the 10,000 mile service. I was expecting to be there fo...


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    Joseph Hood was terrific. He was very polite, courteous and friendly. I took my car in for the 10,000 mile service. I was expecting to be there for quite a while but was very impressed that I was there for a short time. Everyone was very professional. I love the dealership. We have purchased all our Toyotas here. You can't beat there customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ms Linda Macklin

    Bought my 2013 Corolla from Lakeland Toyota was glad to return for their Upgrade program. I was assisted by Michele Drake who made it a pleasant ...


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    Bought my 2013 Corolla from Lakeland Toyota was glad to return for their Upgrade program. I was assisted by Michele Drake who made it a pleasant experience. No high pressure tactics was very knowledgeable and efficient in processing the sale of my new car

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent help while getting my car serviced

    I went in due to a recall on my dashboard and was so satisfied with the customer service! With their help, I found another recall on my vehicle an...


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    I went in due to a recall on my dashboard and was so satisfied with the customer service! With their help, I found another recall on my vehicle and all my questions were answered so clearly. I'm am 100% satisfied! Joseph Hood helped me so much in so many ways!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • a little disappointed

    My sales person was asked twice to get in contact with me to find out if my car came with a second key. He was also asked to find out how much a s...


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    My sales person was asked twice to get in contact with me to find out if my car came with a second key. He was also asked to find out how much a second key would be if I needed a second one. I went with my husband to finalize paperwork and told the dealer that the battery in my remote was dead (keep in mind I JUST got the car from them a few days earlier, not months ago) and they did not offer to help. I feel like the battery should be replaced for free. No offer to help.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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