Lakeland Toyota

3.8
(1,109 reviews)
New (863) 852-1647 (863) 852-1647
Used (863) 852-1708 (863) 852-1708
Service (888) 450-8971 (888) 450-8971

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Reviews

3.8
(1,109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Service Manager Paul McNeill took care of my 2021 Toyota

Service Manager Paul McNeill took care of my 2021 Toyota Venza with the usual care and efficiency. He even looked for me in the waiting area to get my ok about the needed replacement of the AC filter. My vehicle was ready at the exact time he said it would: I hour

5.0

Service Manager Paul McNeill took care of my 2021 Toyota

Service Manager Paul McNeill took care of my 2021 Toyota Venza with the usual care and efficiency. He even looked for me in the waiting area to get my ok about the needed replacement of the AC filter. My vehicle was ready at the exact time he said it would: I hour

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Donmaura, it's great to know that Paul and our team at Lakeland Toyota were able to provide you with efficient service for your 2021 Venza. We appreciate the feedback!

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5.0

Very satisfied.

Purchased and service my cars from Lakeland Toyota. Dependable and provides excellent service. Their customer service personnel very professional and treats customer with respect. Over 20 years since I purchase my first car and kept going since.

5.0

Very satisfied.

Purchased and service my cars from Lakeland Toyota. Dependable and provides excellent service. Their customer service personnel very professional and treats customer with respect. Over 20 years since I purchase my first car and kept going since.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Winnie, we're so glad to know you've trusted Lakeland Toyota for over 20 years! We appreciate your loyalty and kind words about our team's professionalism. Here's to many more years of excellent service together!

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4.0

Bust guy on the sales floor

This is our third experience with buying a car from Lakeland Toyota. I the past I have always dreaded going there. This time we dealt with Brandon!! All the difference in the world. Easy to talk to and discuss options! He was extremely busy, but still managed to be very accommodating and attentive. Don’t get me wrong, it was still a long drawn out process. We typically set a time going in that we will walk out. Dealing with Brandon was so much easier than before! Thank you Brandon!

4.0

Bust guy on the sales floor

This is our third experience with buying a car from Lakeland Toyota. I the past I have always dreaded going there. This time we dealt with Brandon!! All the difference in the world. Easy to talk to and discuss options! He was extremely busy, but still managed to be very accommodating and attentive. Don’t get me wrong, it was still a long drawn out process. We typically set a time going in that we will walk out. Dealing with Brandon was so much easier than before! Thank you Brandon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad to know that Brandon made your third car buying experience at Lakeland Toyota a positive one! It's great to see our team was able to provide you with the attentive and accommodating service we strive for. We appreciate your feedback, thank you!

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5.0

Lakeland Toyota Experience

Everyone is very courteous. Chris Faulkner is the best. He explained everything for me to understand. Was done in 2 hrs. Not bad was expecting it to be longer.

5.0

Lakeland Toyota Experience

Everyone is very courteous. Chris Faulkner is the best. He explained everything for me to understand. Was done in 2 hrs. Not bad was expecting it to be longer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carmen, it's great to know that Chris and the team at Lakeland Toyota were able to provide you with a quick and efficient service. We're glad your expectations were exceeded! Thanks for sharing your experience.

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5.0

I had service with Paul McNeil he’s great guy really

I had service with Paul McNeil he’s great guy really honest & helpful. Need keep him.

5.0

I had service with Paul McNeil he’s great guy really

I had service with Paul McNeil he’s great guy really honest & helpful. Need keep him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Mary! Thank you for the five-star review and kind words about Paul from our service team at Lakeland Toyota! We appreciate it!

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5.0

Chad is awesome in service he should be the manager

Chad is awesome in service he should be the manager awesome customer service would highly recommend him in service

5.0

Chad is awesome in service he should be the manager

Chad is awesome in service he should be the manager awesome customer service would highly recommend him in service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John, we're delighted to know that Chad provided you with excellent service at Lakeland Toyota. Your recommendation means a lot! Thanks for the review.

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4.0

Great customer service with Daniel.

Daniel is the best service writer you have. He takes pride in assisting his customers and providing the best service. He is the only one I will do business with at your dealership.

4.0

Great customer service with Daniel.

Daniel is the best service writer you have. He takes pride in assisting his customers and providing the best service. He is the only one I will do business with at your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dave, we're delighted we could deliver an excellent experience! - Lakeland Toyota Team

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5.0

Great service, helpful employees and a good experience

Great service, helpful employees and a good experience overall. I like having service information and scheduling on line via the app. Plus we like our Toyota!

5.0

Great service, helpful employees and a good experience

Great service, helpful employees and a good experience overall. I like having service information and scheduling on line via the app. Plus we like our Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi MLP! We're glad to know that you had a great experience with us at Lakeland Toyota! It's fantastic that our online service scheduling and app are working well for you. Enjoy your Toyota, and thanks for the review!

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1.0

Very disappointed, and I don’t like the lying

I’ve called this dealership several times this is my third car I’ve bought from them and now I’m very disappointed I bought 2023 Toyota Camry I got one set of keys with the car. They tell me I will be receiving the other set now mind you this was back in the beginning of February. We are now in November and I still have not received my second set of keys. Every time I call them they give me the runaround and of course they lie and tell me they’re going to get back to me and they’re going to get me a voucher so that I can get my second key they’re going to give me my second key and everything they say, and everything that comes out of this companies mouth is full of xxxx now. Where’s my xxxxing second set of keys because every time my car note is due I make sure about payment is on time, but yet I cannot receive a second key on a timely fashion so until I receive my second key I will not be referring this company to anyone and I will not be buying another car from them until they do better now. Well I feel that they should do is to take care of the customers and stop lying to them. Give everyone their second key already and stop playing games and stop blaming Toyota for it because you guys are a dealership and xxxx have the means and the way to take care of this issue with everyone that is having the same problem it is almost at the point that I am going to start looking for legal actions because no one buys a house with one key that comes with the house, so why should we get a car with one key Lakeland Toyota for the inconvenience and please do not ask me to call to get it taken care of because you already did that and we’re still in the same boat I still have one set of keys so less talking and more action for the customers that deed their second key

1.0

Very disappointed, and I don’t like the lying

I’ve called this dealership several times this is my third car I’ve bought from them and now I’m very disappointed I bought 2023 Toyota Camry I got one set of keys with the car. They tell me I will be receiving the other set now mind you this was back in the beginning of February. We are now in November and I still have not received my second set of keys. Every time I call them they give me the runaround and of course they lie and tell me they’re going to get back to me and they’re going to get me a voucher so that I can get my second key they’re going to give me my second key and everything they say, and everything that comes out of this companies mouth is full of xxxx now. Where’s my xxxxing second set of keys because every time my car note is due I make sure about payment is on time, but yet I cannot receive a second key on a timely fashion so until I receive my second key I will not be referring this company to anyone and I will not be buying another car from them until they do better now. Well I feel that they should do is to take care of the customers and stop lying to them. Give everyone their second key already and stop playing games and stop blaming Toyota for it because you guys are a dealership and xxxx have the means and the way to take care of this issue with everyone that is having the same problem it is almost at the point that I am going to start looking for legal actions because no one buys a house with one key that comes with the house, so why should we get a car with one key Lakeland Toyota for the inconvenience and please do not ask me to call to get it taken care of because you already did that and we’re still in the same boat I still have one set of keys so less talking and more action for the customers that deed their second key

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reaching out, Thompson. Please contact me directly so I can make sure this situation gets resolved for you. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

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5.0

Best Service Department

The service department is very efficient. I never have to wait long before a service agent takes my order. Paul MacNiel took care of me today. I purchased tires and they were buy three and get one for a dollar a good price. Plus my one year service. This is the best Toyota dealership I have used. I would recommend this location.

5.0

Best Service Department

The service department is very efficient. I never have to wait long before a service agent takes my order. Paul MacNiel took care of me today. I purchased tires and they were buy three and get one for a dollar a good price. Plus my one year service. This is the best Toyota dealership I have used. I would recommend this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to know you had a great experience with our service department at Lakeland Toyota! It's wonderful that Paul was able to assist you efficiently and provide a good deal on your tires. We appreciate the recommendation, thank you for choosing us!

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