Continental Acura of Naperville

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Reviews

Average Ratings

4.9
473 lifetime reviews. Includes reviews of Continental Acura of Naperville from DealerRater.com
  • Continental Acura Naperville

    Whether it is with my quality selection of Acura vehicles to choose from or their award winning service, I can always count on Continental Acura ...

    Dealer Response

    Wow! This is truly an outstanding review. Taura, thank you for this incredible review, we greatly appreciate your kind words. We are so pleased to...


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    Whether it is with my quality selection of Acura vehicles to choose from or their award winning service, I can always count on Continental Acura to exceed my expectations. This is especially due to my personal sales consultant, Mr. Greg Pew. I have purchased 5 Acura vehicles within a 20 year time period, and all were done with his help and assistance. I am sincerely being honest when I say, he made everything easier. From the decision making process, to the financial logistics, to setting up my personal settings in preparation for driving my new vehicle off the lot, Greg was much more than a salesman. He listens, pays attention to detail, and asks pertinent questions all in an effort to make his customers happy. That, in my opinion, makes him the consummate professional. As a result, I know when I'm in the market for a new vehicle, I should look no further than Greg Pew at Continental Acura. Because all my questions will be answered. Things will be done discreetly and expeditiously. And once I leave the showroom, I know that he is only a phone call away ready to assist me for whatever reason in any way he can. Greg Pew and the team at Continental Acura are the only people I would ever consider going to for my automotive needs. During our 20+ year relationship, I have always been completely satisfied. I love my 2017 MDX and I love my personal sales consultant, Greg Pew. Greg knows his stuff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow! This is truly an outstanding review. Taura, thank you for this incredible review, we greatly appreciate your kind words. We are so pleased to hear that you have such a positive time working with our team, and especially Greg, each time you visit us. If you ever need anything please stop by or give us a call. Thanks again!


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  • Great salesman
    April 26, 2017

    Jeff was very helpful in showing us all the vehicles we wanted to test drive we (I) kept changing my mind and he was so patient with everything. ...


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    Jeff was very helpful in showing us all the vehicles we wanted to test drive we (I) kept changing my mind and he was so patient with everything. I would definitely recommend Jeff and Acura to people with no hesitations. When we got to the finance office Jerry didn't make us feel pressured into purchasing anything we didn't want but explained everything to us.

    Does recommend this dealer

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  • Very honest

    I was just looking and while they put an offer sheet in front of me, there was never any pressure tactics. I ended up not buying.. just wasn't a...

    Dealer Response

    Thank you for your feedback Mike!


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    I was just looking and while they put an offer sheet in front of me, there was never any pressure tactics. I ended up not buying.. just wasn't a good fit for me.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback Mike!


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  • Best service advisor ever!
    March 29, 2017

    I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan t...

    Continental Acura of Naperville

    This is a wonderful review! Our team truly appreciates your kind words and we'd like to thank you for allowing us to earn your business.


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    I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly has a passion for helping people and making sure vehicle needs are fulfilled 110% . I wholeheartedly will say that Dan is the best service adviser I had ever dealt with in all my years of having my vehicles serviced. Joe Milani was the assistant assigned to clean my vehicle once the servicing was completed. Joe did such a phenomenal job cleaning it, I feel like my car just rolled off the showroom floor again. I could not be happy with the customer service, and Continental Acura as a whole. This is my #1 go-to dealer for purchasing and servicing my vehicles! A++++++++++++++++++++++++

    Does recommend this dealer
    Came in for service or repair
    Continental Acura of Naperville

    This is a wonderful review! Our team truly appreciates your kind words and we'd like to thank you for allowing us to earn your business.


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  • Wonderful experience, awesome salesman!
    March 26, 2017

    Ernie was so very helpful without any pressure. Answered all of my questions patiently. Initially sent pictures of vehicles to me prior to my comi...

    Continental Acura of Naperville

    Thank you for this wonderful 5 star review!


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    Ernie was so very helpful without any pressure. Answered all of my questions patiently. Initially sent pictures of vehicles to me prior to my coming into the dealership.

    Does recommend this dealer
    Continental Acura of Naperville

    Thank you for this wonderful 5 star review!


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  • Very Satisfied
    March 14, 2017

    From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering al...


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    From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my questions & concerns. I bought my first Acura RDX that day. I can't say enough how great it is. I absolutely Love it!! Two days later I brought it in for some add-ons. My service guys were Dan Rusmussen & Chris Papo. What a great team!!

    Does recommend this dealer

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  • Tom Trulis was outstanding!!

    Tom Trulis was an outstanding salesperson from the beginning of our car buying experience, all the way until the end. He even came in during his ...

    Dealer Response

    Thank you for this outstanding review Mack!


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    Tom Trulis was an outstanding salesperson from the beginning of our car buying experience, all the way until the end. He even came in during his week off to help finish the purchase!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for this outstanding review Mack!


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  • First time - Great Service
    February 28, 2017

    I needed my recently purchased Acura RDX looked at and I called to talk to Darrin Kuster, the service director at Continental Acura about a slight...

    Continental Acura of Naperville

    Thank you for this great review about our Service team! We truly appreciate your kind words William!


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    I needed my recently purchased Acura RDX looked at and I called to talk to Darrin Kuster, the service director at Continental Acura about a slight issue I was feeling with the alignment. Darrin listened to my questions and told me to bring the car in at my convenience. I brought the car in after normal service hours (after work!) and because I had a certified pre-owned vehicle, he had me set up with a loaner and I was on my way within 15 minutes. The next day, I was called and told that my car was ready whenever I could come by. Once again, I came in after hours and the process was equally painless. My Acura was freshly washed and ready for me to take home. I do not expect to have many service problems with this car but I do plan to bring it back to the service department at Continental Acura for all my regular maintenance needs. It is nice to feel you can trust the people who work on your car!

    Does recommend this dealer
    Came in for service or repair
    Continental Acura of Naperville

    Thank you for this great review about our Service team! We truly appreciate your kind words William!


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  • My Trust was Earned...and Deserved
    February 28, 2017

    I needed to replace a car and was in the market for a low-miles used vehicle. I had a bad experience at a dealer in my neighborhood who told me h...

    Continental Acura of Naperville

    Thank you for this wonderful review, our team really appreciates your kind words! Please stop by or give us a call if you ever need anything again!


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    I needed to replace a car and was in the market for a low-miles used vehicle. I had a bad experience at a dealer in my neighborhood who told me he had in stock what I had seen online and, once I reached his dealership a couple hours later, he told me that car had actually sold over the past weekend but he had something else I might like. I was NOT happy and left with a bad attitude. After talking with Rob Milani, the used car manager at Continental Acura in Naperville, I felt confident again that there were people out there that cared what the customer wanted and were not just trying to sell the oldest cars on their lot. Rob was very patient with me as I asked more than the average amount of questions and was more than happy to let me test drive as many vehicles that I liked over a couple weeks. When I had narrowed down my choices, Rob introduced me to Jeff Schlenger in sales. Jeff picked up right where Rob left off. He was very knowledgeable and listened more than he talked - a skill that I think is going away in sales! Jeff helped me figure out the perfect used car that fit our budget and really helped us through the entire process. In fact, a few weeks a after I bought the car I had a question about something and Jeff told me to come right in and was able to check out my issue immediately that same day. I highly recommend the used car staff at Continental Acura and will refer them to all my friends and family.

    Does recommend this dealer
    Continental Acura of Naperville

    Thank you for this wonderful review, our team really appreciates your kind words! Please stop by or give us a call if you ever need anything again!


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  • Great experience
    February 21, 2017

    it was a GREAT experience buying a car at Continental Acura of Naperville. James Heath from sales department was very friendly and answered all my...


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    it was a GREAT experience buying a car at Continental Acura of Naperville. James Heath from sales department was very friendly and answered all my questions I needed to know. I love my new car. Many thanks!

    Does recommend this dealer

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