The sales and services departments are outstanding. The experience was one of the best car buying experiences I've ever had. Impeccable quality and ...attention to detail, top notch and above reproach. I worked specifically with Dion Ruiz...he did an excellent job! He was especially excellent at his follow ups and actions needed. Highly recommend this dealership for anybody that is in the market to buy a Cadillac! I wish all companies provided this kind of service!
Thank you so much, Steven! We are so pleased to hear your kind words about our team and specifically about Dion! We will be sure to pass along your co...mments and we hope to see you in the future! :)
I wouldnt go anywhere else. The service is always great and accommodating.
Thanks for the review Russell! We appreciate your enthusiasm and nice words about the team. We look forward to working together again soon!
I love Cadillacs and I love how I was treated and cared for at Val Ward by Sam my salesperson and Lisa in the finance department.
Thanks Kristy! We loved working with you as well! We treat every customer the same way we'd like to be treated and that starts with respect and honest...y. Let us know if we can help any further or if you have nay questions.
Employees are friendly, take time to listen and understand your issues. The up to date technology keeps you informed as to the progress of your servi...ce visit. The premises are spotless and it appears that this operation does not spare any expense in order to be customer focused.
Thank you so much for leaving us a review! We always try to be as helpful as possible and that includes informing you of every step of the process. As... for the cleanliness, we'll let the staff know their hard work has been acknowledged! Thanks again!
I went to the dealership having problems with my remote key: With a simple small new battery my remote key stared working without any more problems, I... was there only 5 minutes!! That's what I call fast service!!!
Thanks CarWoman!! We're happy to have been of help! It's crazy how such a big hassle can have an incredibly easy fix sometimes. Let us know if we can... help any further!
I was charged for service (which I requested) when It involved an after sale part that I was never informed was on the auto when I purchased it.
Thank you for taking the time to leave a rating Vera! Feel free to reach out to us at the store if you want to go over this again. We'd be happy to an...swer any questions you have there.
very good, both the purchase of a used car as well as service performed on the existing vehicle I purchased there as well.
Thank you for the review Richard! We're glad to hear everything went as well for you as it did for us! Let us know if we can do anything else for you!
I can not say enough about the service at Val Ward. It is absolutely the greatest. Thank you Val Ward
We can't say enough about you too Manuel! You're a pleasure to work with and your review speaks to your amazing character. Thank you!
We are very happy with our experience with the purchase and with the service at Val Ward.
Thank you for leaving a review about us Paul! It was great working with you. Let us know what else we can help with if anything else comes up!
Val Ward Dealership has an outstanding professional team. My buying experience in 2016 was first class. I have had my new XT5 serviced three times s...ince purchase and each service appointment was excellent. Brought the vehicle into service on time and the vehicle was serviced and returned on time and clean. Excellent Dealership.
Thank you so much Rick! It's always great working with you. Your words mean a lot to the team, and we look forward to the next time!