Reviews

Average Ratings

4.9
93 lifetime reviews.
  • Sales and Customer Srevice

    The sales and services departments are outstanding. The experience was one of the best car buying experiences I've ever had. Impeccable quality ...

    Dealer Response

    Thank you so much, Steven! We are so pleased to hear your kind words about our team and specifically about Dion! We will be sure to pass along you...


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    The sales and services departments are outstanding. The experience was one of the best car buying experiences I've ever had. Impeccable quality and attention to detail, top notch and above reproach. I worked specifically with Dion Ruiz...he did an excellent job! He was especially excellent at his follow ups and actions needed. Highly recommend this dealership for anybody that is in the market to buy a Cadillac! I wish all companies provided this kind of service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much, Steven! We are so pleased to hear your kind words about our team and specifically about Dion! We will be sure to pass along your comments and we hope to see you in the future! :)


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  • Cadillac CT5

    AWESOME experience purchasing my fifth Cadillac from Val Ward! "Buffalo" Tom Knoche made the whole process work very smoothly and efficiently...

    Dealer Response

    Thank you so much for your high praise! It really means a lot to the team that you took time out of your day to leave such a positive review, espe...


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    AWESOME experience purchasing my fifth Cadillac from Val Ward! "Buffalo" Tom Knoche made the whole process work very smoothly and efficiently! Thanks for all your help transferring the plates, paper work, etc... and having the keys ready to drive off into the rainy weather. Joe & Shirley

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your high praise! It really means a lot to the team that you took time out of your day to leave such a positive review, especially when it comes from such great loyal customers as yourselves. Thanks Joe and Shirley!


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  • Service of y vehicle

    I traded my 2011 Jeep, on a certified 2014 SRX and I have had to return the vehicle for the electronic CUE, they replaced it free, I had a headlig...

    Dealer Response

    Thank you so much for taking the time to leave such a wonderful, thoughtful review, Pearl. We consider it an honor to take care of our guests, but...


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    I traded my 2011 Jeep, on a certified 2014 SRX and I have had to return the vehicle for the electronic CUE, they replaced it free, I had a headlights there were not bright enough, they replaced them free, and I had to replace the left right running light and they replaced it for free at the same time I took it back for my tail light they noticed a screw in my right rear tire, they said they would examine it and if the screw went threw the tire I would have to buy a new one, and only one since my tires were very good. By that you think oh no, 265 dollars for a tire, nope they brought the car to me and no charge the screw did not puncture the tire and it was fine. My service girl, Melody is fantastic she researches everything and if not needed it's not done, so no new cost but when it's needed to be repaired she informs you and tells the cost. And Mike the manager of Certified Cadillac for Val Ward works with you on making the most for your money and your budget. I can not say enough of the Val Ward family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave such a wonderful, thoughtful review, Pearl. We consider it an honor to take care of our guests, but it always touches us deeply to know that our service means so much to our loyal Val Ward customer family. Please feel free to reach out for any future needs you may have!


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  • Val Ward Cadillac Service

    Our experience at Val Ward was excellent , as always!

    Dealer Response

    Thank you so much, Lawrence! We look forward to all future visits with you!


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    Our experience at Val Ward was excellent , as always!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much, Lawrence! We look forward to all future visits with you!


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  • Great Buying Experience

    What a great dealership! My salesman was extremely helpful and knowledgeable and the entire staff was very pleasant. I would recommend Val Ward to...

    Dealer Response

    Thank you so much, Ronald! We are so honored to hear such kind words about our staff and we greatly appreciate your recommendation!


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    What a great dealership! My salesman was extremely helpful and knowledgeable and the entire staff was very pleasant. I would recommend Val Ward to any of my friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much, Ronald! We are so honored to hear such kind words about our staff and we greatly appreciate your recommendation!


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  • don Mckinley

    Treated very well by bill. He did an excellent presention of the car an service area

    Dealer Response

    Greta you hear you had a positive experience. Thank you for choosing us, Don!


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    Treated very well by bill. He did an excellent presention of the car an service area

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Greta you hear you had a positive experience. Thank you for choosing us, Don!


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  • new car owner

    everyone i met at v ward was extremely pleasant and helpful. my new car was spotless. all systems were explained in full. I will certainly look fo...

    Dealer Response

    Thank you, Larry! We are so pleased to hear you not only loved this purchase, but are anticipating a positive future car buying visit with us as w...


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    everyone i met at v ward was extremely pleasant and helpful. my new car was spotless. all systems were explained in full. I will certainly look forward to purchasing my next car here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Larry! We are so pleased to hear you not only loved this purchase, but are anticipating a positive future car buying visit with us as well! We strive to learn your needs and wants to offer supreme service, so please don't hesitate to reach out to us for guidance or information as you need it.


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  • 2014 XTS

    Outstanding service and follow-up! Overall the best car buying experience I've ever had.

    Dealer Response

    Thank you so much, Steven! We are honored to hear that this was the best car buying experience you've ever had as our goal is to help our guests e...


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    Outstanding service and follow-up! Overall the best car buying experience I've ever had.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much, Steven! We are honored to hear that this was the best car buying experience you've ever had as our goal is to help our guests enjoy every part of the process. Congratulations on your vehicle and we are at your service for any future needs you may have!


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  • All around pleasant experience, sales & service

    Purchased Certified Pre-Owned vehicle. Excellent experience overall. They do it all very friendly and professionally. Recommend highly.

    Dealer Response

    Thank you, Fred! And congratulations on your Certified Pre-owned vehicle! We are so glad you found the right car to suit your needs and hope you g...


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    Purchased Certified Pre-Owned vehicle. Excellent experience overall. They do it all very friendly and professionally. Recommend highly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Fred! And congratulations on your Certified Pre-owned vehicle! We are so glad you found the right car to suit your needs and hope you give us a call for anything else you may need.


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  • Sales and Service

    I have purchased two cars from Val Ward and have had the service done there. The sales personnel and service personnel are knowledgeable, profess...

    Dealer Response

    We appreciate you choosing us, Margaret! And thank you for complimenting both our service and sales team as we strive to all work together to offe...


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    I have purchased two cars from Val Ward and have had the service done there. The sales personnel and service personnel are knowledgeable, professional and friendly. I really like the no "high pressure" attitude.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you choosing us, Margaret! And thank you for complimenting both our service and sales team as we strive to all work together to offer a great purchase experience followed by a lifelong relationship of maintenance and customer care. We hope you continue to lean on us for all your automotive needs!


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